Senior Program Manager

Intelehealth is building a strong implementation team to support the eSanjeevani - National Telemedicine Program in Karnataka, in partnership with the National Health Mission, Karnataka. We are seeking a Senior Project Manager to lead the state team and oversee the successful implementation of this program. This role is crucial to our mission of providing accessible healthcare solutions through telemedicine. The Senior Project Manager will be responsible for various aspects of project management, working closely with a diverse team of technical and non-technical staff to achieve project goals.

Overall Program Leadership:

• Leading the telemedicine program in Jharkhand and Odisha, ensuring its success and alignment with Intelehealth's mission.
  

• Develop and execute comprehensive operational plans, including setting goals, timelines, budgets, staffing, and resource allocation.
  

• Ensure operational plans align with Intelehealth's overall strategy, donor requirements, and local health priorities.
  

Implementation & Management:

• Oversee all aspects of telemedicine program implementation, including budgeting, resource allocation, and timelines.
  

• Manage and mentor a diverse team of technical and non-technical program staff to ensure the efficient execution of programs.
  

• Monitor program progress, identify and address challenges, and implement corrective measures as needed.
  

• Ensure programs meet donor commitments and achieve desired results through effective coaching and mentorship.
  

Partnership & Collaboration:

• Establish strong partnerships with local healthcare organizations, government entities, and NGOs for program implementation.
  

• Facilitate communication and collaboration among diverse stakeholders to ensure program buy-in and sustainability.
  

• Negotiate agreements and contracts with partners for successful program execution.
  

• Collaborate with various teams, including technical staff and implementation partners, to achieve program goals.
  

Monitoring & Evaluation (M&E):

• Develop a Monitoring & Evaluation (M&E) framework in coordination with the MLE team to track program performance.
  

• Identify key metrics related to program implementation, service delivery, and client outcomes.
  

• Implement data collection systems and analyze data to assess program effectiveness and impact.
  

• Provide recommendations to the technical team for platform improvements based on program needs and stakeholder feedback.
  

Training & Capacity Building:

• Develop training modules in coordination with state health departments and clinical teams.
  

• Incorporate the Comprehensive Primary Health Care Services package under Health and Wellness Centers into training programs.
  

• Plan and execute training programs for healthcare providers, staff, and community members on telemedicine services and clinical guidelines.
  

• Provide ongoing coaching and mentorship to local teams to ensure they have the skills and knowledge to sustain the program.
  

Advocacy & Reporting:

• Advocate with state health departments and partners for innovative approaches to improve telemedicine service delivery.
  

• Advocate for the integration of telemedicine into public health policy frameworks.
  

• Prepare regular reports on program progress, achievements, and challenges for government stakeholders, Intelehealth management, and donors.
  

• Assist the MLE team in conducting various research studies and facilitate partner engagement for implementing program evaluation studies, including cost-effectiveness and policy impact evaluations.
  

Research & Development:

• Contribute to the development of training programs for the Intelehealth platform, informed by program experience.
  

• Collaborate with state health departments/institutes to obtain ethics committee approvals for research studies.
  

• Analyze program data and stakeholder feedback to identify opportunities for program improvement and platform enhancement.
  

Be prepared to take on any other tasks assigned by the organization as needed to support the successful implementation of eSanjeevani telemedicine services.

Qualifications:

• Requires a minimum of a Master’s degree. People with a background in Public Health, Social Work, and rural Development would be at an added advantage.
  

Experience:

• Minimum 10 years of prior experience in implementing health programs independently and working with government stakeholders
  

• Managing the program and team independently is highly preferred
  

• Experience in technology-based or ICT4D projects is highly desired
  

Skill Sets:

• Excellent project management skills.
  

• Ensures day-to-day operations
  

• Strong understanding of M&E methods in ICT4D preferred
  

• Excellent writing skills
  

• Good communication skills
  

• Ability to wear multiple hats, take leadership
  

• Creativity and an innovative mindset to improve programs and drive impact.
  

• Must be willing to travel up to 70% of the time. Can be based from their home location
  

Skill Sets:

• Should possess excellent verbal and written communication skills
  

• Should be able to handle long-term relationships with partners
  

• Should be a good manager and a strong team leader
  

• Should be a strong multitasker
  

• Should be able to coach/lead/train health staff
  

• Should be results-oriented
  

• Should be able to deliver results in resource-constrained settings
  

Other Technical (computer skills etc.):

• Should be proficient in MS Office
  

• Should be good at documentation and report writing
  

• Should be proficient in MS Excel and data analysis