We are looking for a technically proficient and audit-savvy Compliance Specialist to strengthen our PCI and SOC programs. This role will solve for key gaps in technical control implementation, cloud environment understanding, audit automation, and end-to-end SOC program execution. You will bring strong execution skills, audit experience, and the ability to work cross-functionally with engineering, DevOps, and risk teams to build a scalable, automation-first compliance program. Key Responsibilities 1. Technical Compliance Implementation Develop a strong control framework based on ISO 27001, PCI, SOC 1, and SOC 2 standards, and implement it across the organization. This includes setting up processes to continuously monitor, assess, and improve technical and process controls. Review, collaborate to build and audit technical controls across AWS environments (IAM, CloudTrail, Config, S3, RDS, etc.) Translate compliance requirements (ISO 27001 , PCI DSS, SOC 1, SOC 2) into actionable engineering controls Support secure configuration, logging, encryption, and access management reviews in collaboration with CloudOps Build a process to track, investigate, and manage compliance issues driving timely remediation and documentation. 2. PCI Program Execution Own day-to-day Control Monitoring activities across PCI DSS (evidence gathering, control testing, remediation tracking) Support annual assessments with QSAs and coordinate stakeholders Drive automation for audit evidence using tools like AWS Config, Security Hub, or platforms like Drata/Vanta and others 3. ISO 27001 , SOC 1 & SOC 2 Program Management Work closely with various departments (e.g., Engineering, Security, Cloud) to ensure audit controls are well communicated, clearly understood, and effectively implemented across relevant systems and processes. Act as the project coordinator for ISO and SOC audits, working with internal control owners and external auditors Maintain updated audit artifacts and documentation across audit periods Track remediation items and support testing of effectiveness 4. Audit Automation & Optimization Build compliance evidence pipelines and automate control testing/reporting where possible Integrate compliance monitoring into CI/CD pipelines and cloud asset inventory Support adoption and optimization of compliance platforms (e.g., Drata, Vanta, Wiz, or Prisma Cloud) 5. Documentation & Policy Management Maintain and enhance policies, SOPs, control descriptions, and test plans Collaborate with the compliance manager to operationalize new frameworks and updates Show more Show less

As a Business Analyst, you will be deeply involved in analyzing business processes and financial data, gathering detailed requirements, and supporting the development of our accounting and financial software. A key focus of this role will be on User Acceptance Testing (UAT) testing, ensuring that our products meet the highest standards of accuracy and functionality. Your ability to think expansively, solve complex problems, and apply logical reasoning will be critical to your success in this role. Key Responsibilities: Leverage your accounting domain knowledge and apply expansive thinking and logic to solve complex problems, providing innovative solutions that enhance our software’s functionality. Collaborate with product managers, developers, and stakeholders to gather, document, and refine business requirements for accounting and financial software. Communicate complex financial and technical concepts clearly to both technical and non-technical audiences. Conduct thorough User Acceptance Testing (UAT) and system testing to ensure product accuracy, reliability, and alignment with business needs. Utilize SQL and relational database skills to extract, analyze, and present data insights relevant to financial processes. Play a key role in product training and enablement, demo, documentation, and customer support. Qualifications: Education : Bachelor’s degree in Accounting required; CA or CPA, Master’s degree preferred. Experience : 1-3 years of work experience preferred, with a background in a Big Four or local audit firm being a strong advantage. Experience with implementing or using accounting software is highly desired. Experience with implementing or using accounting software is highly valued. This role is also a great fit for those who’ve worked in QA, UAT, or business system implementations and are now looking to grow into a more product-focused role. Technical Skills : Proficiency in Excel, including advanced functions and data analysis tools. Strong skills in relational databases and SQL for data extraction and analysis. Familiarity or experience with accounting General Ledger (GL) systems preferred. Core Competencies : Strong accounting domain knowledge, understanding of IFRS and US GAAP. Excellent communication skills, with the ability to convey complex financial and technical information clearly to diverse audiences. Demonstrated aptitude to excel at User Acceptance Testing (UAT) and system testing for financial software. Strong analytical and problem-solving skills, with an emphasis on logical reasoning and expansive thinking. Quick learner who can thrive in a fast-paced, dynamic environment. Show more Show less

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model. Our Engineering team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform. Role Overview Chargebee is seeking a Senior Program Manager to execute complex programs requiring deep business, product, and engineering knowledge. This role is pivotal in leading initiatives that enhance platform scalability and could also drive product initiatives critical to the business. With a strong foundation in SaaS technologies, customer-centric thinking, and program management methodologies, the ideal candidate will collaborate across engineering, product, and business teams to deliver results in a dynamic and fast-paced environment. Experience in Fintech, Billing, or Subscription-based services is a strong plus. Key Responsibilities Execute programs that require a deep understanding of product and engineering at both architectural and operational levels, always keeping customer impact at the forefront. Drive cross-functional collaboration between engineering, product, and business teams to deliver scalable and customer-focused solutions. Partner with engineering teams to navigate complex technology challenges using Agile, Kanban, and Scrum methodologies. Provide steady leadership in high-pressure scenarios involving uncertainty, evolving priorities, and aggressive deadlines. Develop and refine processes to improve program delivery, ensuring alignment with strategic objectives, measurable outcomes, and customer satisfaction. Proactively identify and address risks, dependencies, and bottlenecks, maintaining program momentum and stakeholder trust. Lead initiatives with a strong focus on SaaS technologies and platform interoperability, ensuring seamless customer experiences and tangible business value. Foster a culture of accountability and excellence by mentoring team members and driving continuous improvement. Leverage tools like Google Workspace and project management platforms to enhance collaboration, reporting, and transparency, while ensuring customer-centric outcomes. Qualifications & Experience 8+ years of experience in Program Management, driving complex programs with cross-functional teams in SaaS, cloud, or similar technical domains. 4+ years of people management experience, with a proven ability to build, mentor, and lead high-performing teams (preferred). Strong understanding of platform architectures and interoperability, with exposure to cloud environments (e.g., AWS, GCP, Azure) a plus. Background in Fintech, Billing, or Subscription-based services is highly desirable. Demonstrated expertise in Agile, Kanban, and Scrum methodologies, with hands-on experience collaborating with engineering teams. Proven ability to lead programs involving deep systems and engineering-level knowledge, balancing competing priorities and resolving technical challenges effectively. Experience providing steady leadership in rapidly changing, high-growth environments with evolving business requirements. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience. Exceptional communication and stakeholder management skills, capable of aligning diverse teams toward common objectives. Proficiency with tools like Google Workspace (Docs, Sheets, Slides) and project management platforms to facilitate collaboration and reporting. Passion for delivering customer-centric solutions, with a mindset to always prioritize the end-user experience. Join Us If you thrive in a dynamic startup environment and are excited about delivering high-impact technical programs that shape the future of our platform and product offerings, we invite you to join Chargebee. This role offers the opportunity to work on cutting-edge initiatives, build customer-centric solutions, and contribute to the growth of a world-class SaaS organization. What makes us who we are: We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood. We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment. Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun. If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you! We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace. Come be a part of the Chargebee tribe! Show more Show less

Job Summary We are seeking an experienced Learning and Development trainer to design, implement, and oversee training programs aimed at enhancing managerial capabilities, leadership skills, and overall organizational development. The ideal candidate will have a strong background in developing and delivering training content, with a focus on both individual contributors and high-potential employees. This role requires a strategic thinker with excellent communication skills and a passion for fostering professional growth within a dynamic environment. Key Responsibilities Training program development Design and develop comprehensive training programs that focus on managerial capability building, leadership development, and organizational effectiveness. Create engaging training materials, including manuals, e-learning content, and interactive workshops tailored to various learning styles. Training delivery Facilitate training sessions for managers, leaders, and individual contributors, utilizing a variety of instructional techniques to ensure effective learning outcomes. Conduct onboarding programs for new hires to integrate them seamlessly into the organization. Organizational development Collaborate with leadership to assess organizational needs and implement development initiatives that align with strategic goals. Partner with HR and Business teams on initiatives aimed at enhancing organizational culture, employee engagement, and performance management. Assessment and evaluation Develop and implement assessment tools to measure the effectiveness of training programs and participant progress. Analyze feedback and performance data to continuously improve training content and delivery methods. Stakeholder collaboration Partner with department heads and HR to identify training needs and ensure alignment with organizational objectives. Stay abreast of industry trends and best practices in training and organizational development to inform program enhancements. Qualifications Education Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field. A Master’s degree is preferred. Experience Preferably 12-15 years of experience in training and development, with a focus on leadership and organizational development. Proven experience in designing and delivering training programs for managerial and leadership audiences. Experience in organizational development initiatives and working with high-potential employee programs. Skills Strong understanding of adult learning principles and instructional design methodologies. Excellent facilitation, presentation, and communication skills. Ability to assess training needs and evaluate program effectiveness. Proficiency with Learning Management Systems (LMS) and e-learning platforms. Strong project management and organizational skills. Preferred Qualifications Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP). Experience with coaching and mentoring programs. Knowledge of change management principles and practices Show more Show less

As an Integration Specialist at Chargebee, you will ensure a world-class onboarding experience by enabling smooth and scalable integrations with CRMs (like Salesforce and HubSpot) and Accounting tools (like Netsuite, QuickBooks, and Xero). You will serve as a technical subject matter expert across Chargebee’s native connectors, playing a pivotal role in integration design, implementation, troubleshooting, and customer enablement. You will collaborate closely with the Product, Engineering, Implementation, and Data teams to continually enhance integration capabilities, drive customer satisfaction, and reduce time to value (TTV). Key Responsibilities 🧠 Integration Discovery & Design ● Analyze customer workflows and integration objectives during the discovery phase. ● Document detailed use-cases in a SOW/ Design Document. ● Identify integration gaps requiring middleware or custom development. 🛠 Solutioning & Best Practices ● Recommend best practices for integrating Chargebee with Salesforce, HubSpot, Netsuite, etc. ● Guide customers on mapping fields, object relationships, and syncing logic (e.g., invoice sync, subscription lifecycle mapping). 🧪 Sandbox Validation & Testing ● Help customers connect their CRM/Accounting sandbox with Chargebee sandbox. ● Validate all agreed-upon use-cases using test data and Chargebee’s integration suite. ● Maintain a robust pre-go-live checklist and ensure customer sign-off. 🔍 Troubleshooting & Triage ● Conduct first-level triaging using logs, Postman API calls, and DB queries. ● Identify root causes and collaborate with Engineering where required. ● Minimize Engineering dependencies by building technical troubleshooting muscle within the team. 🚀 Go-Live Support ● Assist customers in going live by connecting their production CRM/Accounting instance with Chargebee. ● Ensure all integrations are functional and production-ready through rigorous UAT. 🔁 Continuous Improvement & Feedback Loop ● Track integration bugs and raise them through internal Jira workflows with clear replication steps. ● Identify enhancements and feature requests and loop them back to Product. ● Stay updated with connector version releases and educate customers accordingly. 🌐 Cross-Team Collaboration ● Work closely with Implementation Consultants, RevRec specialists, Product Managers, and Customer Success Managers to ensure integration success. ● Support data migration planning when integrations affect customer data flows. Must-Have Skills & Experience ● Strong understanding of CRM and Accounting system architecture. ● Experience with REST APIs, Webhooks, and integration patterns. ● Ability to work with JSON, XML, Postman, and API logs. ● Familiarity with Salesforce Admin Console, Netsuite Saved Searches, or HubSpot’s CRM automation is a plus. Show more Show less

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely and in micro-offices throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model. Overview We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are essential to enhancing customer satisfaction and the overall success of our Product offerings. Responsibilities Offer advanced technical product support via various mediums to clients by developing in-depth knowledge of our product offerings. Understand the technical setup of the customer and utilize tools like Postman to test and troubleshoot API-related issues. Understand the external tools like Salesforce, Netsuite, and Quickbooks that the product integrates with and provide optimal solutions. Understand the pain points of the customers and convert them into product capabilities. Apply the acquired product knowledge to convert technical know-how into easily understandable knowledge articles that can help with self-serve capabilities. Follow a holistic approach to solving the customer problems by providing solutions rather than answers to the customer’s queries, Make use of the industry experience to come up with innovative solutions that help increase efficiency. Supporting customers 24*7 and working in shifts. Qualifications/Skills required Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience. Proven experience working with APIs, frontend technologies like javascript. Excellent communication skills. 1-3 years of experience working in a customer-facing role for a SaaS product. Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms. Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm Excellent problem solving, logical thinking capabilities. Flexibility to work in shifts. Show more Show less

About Chargebee Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale. Chargebee counts businesses like Freshworks, Calendly and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India. We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US. Job Summary: We’re looking for a Product Manager – Data Products & Analytics Platform to drive the vision, roadmap, and delivery of RevenueStory, our AI-powered analytics platform. You’ll work at the intersection of product strategy, data engineering, and user experience to create intuitive, scalable data tools that enable our customers to make better decisions and unlock growth. This is a highly visible and strategic role where you’ll directly shape how SaaS businesses understand their subscription performance through intelligent insights, powerful self-serve reporting, and seamless data access. What you’ll do Customer Discovery: Identify meaningful problems & opportunities, and translate them into clear product requirements, ensuring they are clear, concise and aligned with the product strategy. Product Roadmap: Work closely with RevOps leaders, CXOs, and data-savvy customers to understand their analytical needs. Translate complex data problems into intuitive, scalable product features. Collaborate with cross-functional teams to prioritize delivery of features. Execution & Delivery: Partner with engineering, design, and data teams to prioritize the roadmap and deliver against key milestones. Documentation: Maintain product documentation, including user guides, release notes, marketing collateral and product announcements. Product Marketing: Be the product input to our marketing team to enable effective and impactful product marketing communications. Sales Support: Support the sales team with presales activities, including product demonstrations. Help showcase how the product can address a customer's specific challenges and provide a tailored experience. Who we’re looking for 5–6 years of total experience, with 2–3 years specifically in delivering data products and/or data platforms to customers Strong understanding of data infrastructure concepts like data lakes, ETL pipelines, metric definitions, schema design, and visualization tooling Proven ability to translate customer needs into platform capabilities, especially in SaaS or enterprise settings Experience working with AI/LLM-enabled features (a strong plus) Exceptional problem-solving, product storytelling, and communication skills Empathy for end users—both technical (analysts, engineers) and non-technical (CXOs, RevOps) Ability to operate with ownership in fast-moving, ambiguous environments Why This Role Is Special This is not just a feature ownership role. You’ll be laying the foundation for how Chargebee delivers trusted, explainable, AI-powered insights to every customer. What makes us who we are: We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighbourhood. We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment. Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun. If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you! We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace. Come be a part of the Chargebee tribe! Show more Show less

A Software Engineer at Chargebee is the one who can own the creation and on-going governance of our product. You get the onus to develop our product in collaboration with our product design crew, and establish the framework for back end documentation. You will be the subject matter expert to designers, engineers and product managers for all things related to the back end team. Are you the person who believes in creating exceptional products using backend technologies has a strong foundation in algorithms, data structures, and design patterns, is a strong techie in Core Java, microservices, Spring Boot with knowledge of cloud platforms is a technophile writing high-quality code and upholding best practices in engineering, security, and design is a knowledge hub in building and designing REST APIs collaborates with different stakeholders across the organization and takes complete ownership in releasing new features, and is an experienced professional integrating with third-party platforms, working on billing, payments, and related fields (an added advantage) Qualification/ Must Haves Bachelors in Technology / Bachelors of Engineering (CS/ IT preferred) Experienced professional with minimum of 1 -3 year of experience as Software Developer/ Engineer Hand-on Experience into Java/mysql/DS/QA Show more Show less

We are seeking a highly skilled and experienced Lead Software Engineer to join our Customer Excellence team. In this role, you will lead efforts to deliver product features that improve customer experience, and deliver tools that increase implementation and support efficiency. Responsibilities Lead the design and development of product features and internal tools. Mentor and guide team members and strive for continuous improvement Establish and track key metrics to measure improvements in engineering efficiency. Develop features whenever needed as an individual contributor Analyze the tasks and come up with reasonable timelines to deliver features on time. Understand customer needs and ensure that solutions align with business objectives and deliver a delightful user experience Requirements Bachelor's or Master’s degree in Computer Science, Engineering, or a related field. 7+ years of experience in software development, with a proven track record of building and delivering scalable, high-quality software solutions with 2+ years as a lead. Technical Skills : Backend: Hands-on experience in Core Java, MySQL/PostgreSQL, SQL, NoSQL and RESTful APIs. Frontend: Hands-on experience in Javascript frameworks (React, Angular, Vue) Experience with microservices architecture and cloud platforms such as AWS. Experience with Agile methodologies, continuous integration/continuous deployment (CI/CD) pipelines, and DevOps practices. Preferred Qualifications Experience in leading and mentoring a team of developers Experience working in fast-paced, agile environments. Actively using AI for your work (Coding copilots, etc..) Show more Show less

Chargebee is expanding the Salesforce Integration team. You will be a key member of the engineering team driving the initiatives to create an immersive and expansive integration of Chargebee with Salesforce CRM. You will also own the Salesforce CPQ Integration. In this role, you would partner with Product Management, Stability, and other cross-functional teams to create an experience that will make us the market leader in the enterprise subscription business. Roles and Responsibilities: Participate & contribute in cross-functional forums and make opinionated decisions on architecture choices, and API specs to build the right platform for our customers. Come up with technical design for features, document various decisions taken, and communicate them to all stakeholders. Ideate on emerging technologies, independently test & build pilots for adoption based on use cases at Chargebee, and demonstrate them to the broader engineering community for adoption. Review and evaluate feature requests, and debate their relevance with stakeholders such as the Product manager and UI design team. Aid the Product Manager in rescoping the feature requests. Designing, coding/implementing & testing the stability and functionality of Salesforce applications. Own the quality of the product by being hands-on in writing clean code, setting up GitHub flows or CI / CD to ensure code quality Own the code reviews and unblock others in the team Work on Customer reported issues and bring them to closure Owning the release of Managed packages and integrations with Salesforce packaged releases. Collaborate with various stakeholders across the organization - product, design, QA, etc - and take complete ownership of releasing new features. Proactively identify & resolve application performance concerns. Work independently with developers, cloud engineers, product managers, engineering managers, application support (L2), solution consultants (L1) and customers Mentor & coach engineers, lead developer awareness programs and conduct learning sessions for them. Champion adoption of Agile practices with the team. Must Haves: 6 - 10 years of experience with Salesforce development and experience working with large teams in distributed product engineering setups. Experience building scalable, reliable, and high-performance applications on Salesforce Strong knowledge and proficiency in Apex, Visualforce, Lightning Web Components (LWC), JavaScript, CSS, MYSQL, or any RDBMS. A passion for writing high-quality code and upholding best engineering, security, and design practices. Good at following common code quality and security best practices and practices recommended by Salesforce. Good understanding of secure coding concepts and ability to interpret security reports like Checkmarx, as suggested by Salesforce. Experience integrating with third-party platforms is an added advantage. Experience creating/supporting production software/systems and a proven track record of identifying and resolving performance bottlenecks. Ability to identify problems with requirements, identify alternatives, and help your team navigate these issues. Able to distinguish between a solution and a hack and make the right trade-offs with the help of others in the team. Excellent communication skills, both verbal and written; ability to condense complicated scenarios into simple, risk-based assessments Be an effective team player with experience in coaching and supporting junior team members Experience in operating using Agile methodologies & use of JIRA / confluence Nice to haves: Salesforce developer/architect/administrator certifications Experience working on Sales Cloud / CPQ specifically on Opportunities / Contracts is an added advantage Experience in submitting managed packages for Salesforce AppExchange review Experience and knowledge of development in Java and Microservices Working understanding of Revenue Growth management (billing and subscription) domain Show more Show less

As a Senior Software Engineer , you will optimize efforts, working with architects and engineers to ensure applications meet reliability and scalability requirements. Responsibilities: Collaborate with cross-functional teams to define SLAs, SLOs, and performance KPIs for applications and services. Design and execute comprehensive performance test strategies tailored to microservices, databases, and APIs. Perform advanced load, stress, chaos, and capacity testing using automated performance testing tools (e.g., JMeter, Gatling, k6, Locust). Analyze distributed system performance and pinpoint issues across application, network, and database layers. Optimize cloud-based infrastructure for performance and cost-efficiency. Develop observability strategies using monitoring and APM tools to proactively detect issues before they impact users. Tune databases and caching layers (e.g., PostgreSQL, Redis) for high throughput and low latency. Define and monitor error budgets and drive continuous performance improvements. Mentor junior performance engineers, enforce best practices, and establish standards. Required Qualifications: Bachelor's degree in Computer Science or related field. 5 - 7 years of experience in performance testing and engineering. Proficient in using performance testing tools (e.g., JMeter, k6, LoadRunner, Gatling, Locust). Strong understanding of application architecture, distributed systems, and microservices . Experience with performance automation frameworks and CI/CD integrations. Solid experience with SQL, query optimization, and database performance tuning . Familiarity with cloud-based performance testing and optimization techniques (AWS, GCP, Azure). Understanding of networking concepts and protocols (HTTP, TCP/IP, WebSockets, gRPC) . Experience with monitoring and observability tools (Prometheus, Grafana, Splunk). Strong proficiency with APM tools (New Relic, Dynatrace, Datadog, AppDynamics) . Experience with scripting languages (Python, Go, Shell) for automation. Knowledge of infrastructure as code (Terraform, Ansible, Kubernetes) . Strong analytical and problem-solving skills to identify and resolve bottlenecks. Experience with version control systems (Git, GitHub, GitLab) . Excellent communication, collaboration, and documentation skills. Ability to work independently and mentor junior team members. Experience working in Agile development environments. Performance testing certifications (preferable). Strong attention to detail and commitment to quality assurance. Show more Show less

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and pricing models, and maintain compliance as they scale. Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India. We were also recently named a Leader in the 2024 Gartner Magic Quadrant for Recurring Billing Applications. We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create. Our 1000+ team members work throughout the world, including in India, Europe, and the US. Role Summary The Senior IT Compliance & Infrastructure Engineer is a hands‑on senior engineer who designs, secures, and scales the corporate IT environment—Google Workspace, Okta, Jamf, Slack and other SaaS platforms—while ensuring that controls exceed frameworks such as SOC 2, ISO 27001, and PCI DSS. You will be the connective tissue between Infrastructure, Security, and Compliance, owning the full lifecycle of policies, tooling, audits, and automation that support 1,000+ employees across multiple geographies. Key Responsibilities Internal & External Audits Schedule, execute, and document internal controls testing—user activity review, laptop admin‑access review, asset audits, etc. Provide evidence and SME support for external audits (SOC 2, ISO 27001, PCI DSS) and customer due‑diligence requests. Incident & Risk Management Triage and investigate IT compliance/security incidents and DLP alerts; coordinate remediation with stakeholders. Track root causes, document post‑mortems, and drive continuous control improvements. Policy & Process Engineering Develop, document, and continuously improve IT policies, runbooks, and KPIs—leveraging AI and automation wherever possible. Champion the adoption of an “AI‑first” mindset to streamline repetitive tasks and enhance service quality. Tool Lifecycle Management Lead procurement, renewals, and license expansions for corporate IT SaaS tools. Drive license optimisation and cost control; plan and execute tool sunsets in partnership with business owners. End-to-End Management of Corporate IT Tools Own day-to-day administration and the strategic roadmap for Google Workspace, Okta, Jamf, Slack, and other Corporate IT tools—covering configuration, capacity planning, compliance hardening, feature adoption, and continuous improvement. Access Management & Automation Build and maintain automated provisioning/de‑provisioning with Okta Identity Governance, SCIM, and Workflows. Maintain least‑privilege models and execute periodic user‑access and activity reviews. IT Onboarding & Offboarding Orchestrate end‑to‑end onboarding of new joiners, provisioning “birth‑right” access via both manual and automated workflows. Own the exit process—coordinate with HR, Risk and other teams to revoke all access within defined SLAs. Implementation & Integration of New Tools Integrate SSO, SCIM, and access‑request workflows for newly procured tools. Publish self‑service app bundles in Jamf / Jumpcloud. Service Ownership & Team Leadership Coach and develop junior engineers and support analysts, nurturing a security‑first, compliance‑driven culture rooted in continuous learning and curiosity. Required Skills & Experience AI‑first mindset with demonstrable automation experience (Okta Workflows, Google Apps Script, Zapier, Python, JavaScript). 4+ years in corporate IT infrastructure, with 3+ years focused on compliance and security. Minimum 3 years administering Google Workspace and Okta, including advanced SSO/SCIM configurations. Practical expertise with Okta Identity Governance, Okta Workflows and Okta Device Access. At least 1 year managing Jamf Pro or an equivalent MDM for macOS/Windows fleets. Track record implementing and auditing PCI DSS, ISO 27001, and SOC 2 controls across IT systems. Hands‑on experience conducting internal reviews (user activity & access) and managing enterprise DLP programs. Exceptional written & verbal communication skills paired with meticulous documentation abilities; able to translate technical controls for non‑technical stakeholders and produce clear, audit‑ready runbooks, diagrams, and knowledge‑base articles. Benefits: Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees: Unlimited PTO Annual 2-week block leave ESOPs from Day 1 Multiple medical plans designed to fit you and your family’s needs Show more Show less

About Chargebee: Chargebee is a leading provider of billing and monetization solutions for thousands of businesses at every stage of growth — from early-stage startups to global enterprises. With our powerful suite of multi-product solutions, Chargebee helps businesses unlock unparalleled revenue growth, experiment with new offerings and monetization models, and stay globally compliant as they scale. Chargebee counts innovative companies like Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger amongst its global customer base and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. With headquarters in North Bethesda, Maryland, our 1000+ team members work remotely throughout the world, including in India, Europe and the US. Job Summary: The Chargebee Product Analytics team provides analytical insights and solutions for critical cross-company functions and processes that affect how we show up in the world for our customers, including SaaS Billing, Retention, Customer Focus, and Payments. As a Data Scientist, you can use your quantitative skill set, empathy towards customers, and collaborative spirit to work closely with Product, Ops, Marketing, Engineering, and Finance to provide data-driven insights. In addition, it will allow you to find new opportunities to take our product and business to the next level. As a Data Scientist, you'll focus on the following: The analysis, manipulation, visualization of data, and data story-telling At times you shouldn't hesitate to do data engineering/ETL (extract-transform-load) Provide product or business insights and analytical strategy There will be an additional focus on the design and analysis of experiments, and pseudo-control techniques We've noticed that the title "Data Scientist" represents various work across the industry. If you're more passionate about building machine learning (ML) or econometric models, please check out the Machine Learning roles on our career page! Roles and Responsibilities: Refine ambiguous questions and generate new hypotheses about the product and business through a deep understanding of the data, our customers, and our business. Design experiments and interpret the results to draw detailed and impactful conclusions. Define how our teams measure success by developing Key Performance Indicators, Input /Output metrics, and other customers/business metrics in close partnership with product and other subject areas such as engineering, operations, and marketing Collaborate with data scientists, BI teams, and engineers to build and improve the availability, integrity, accuracy, and reliability of data logging/telemetry, data pipelines, and reporting insights. Develop data-driven business insights and work with cross-functional partners to identify opportunities and recommend prioritization of product, growth, retention, and optimization initiatives. Must Haves: M.S. or Bachelor's degree in Math, Economics, Statistics, Engineering, Computer Science, or other quantitative fields. (If an M.S. degree, a minimum of 2+ years of industry experience is required, and if a Bachelor's degree, a minimum of 3+ years of industry experience as a Product Analyst, Data Scientist, or equivalent) Experience in at least one scripting language (SQL, Python, R, or SAS preferred) Basic understanding of experimental design (such as A/B experiments) and statistical methods Willingness to get your hands dirty with messy data to identify product opportunities and streamline data pipeline, automate and gain efficiency. Ability to communicate effectively and manage relationships with partners coming from both technical and non-technical backgrounds Strong story-telling: Distill interesting and hard-to-find insights into a compelling, concise data story Experience with experimental design and statistical methods such as causal Inference. Strong judgment, critical thinking, and decision-making skills Ability to solve complex business problems that cross multiple product/project areas and teams Balance attention to detail with swift execution Nice to have: Advanced degrees in Math, Economics, Statistics, Engineering, Computer Science, Operation Research, Quantitative analysis, Machine Learning, or other quantitative fields. 5+ years of industry experience in consumer-facing product and data science Data Science or Product analytics experience in SaaS companies or the B2B fintech sector. Technical Skillset: SQL (Advanced) : Highly proficient in writing complex SQL queries for data extraction, manipulation, and analysis from various databases. This includes understanding different joins, subqueries, window functions, and optimization techniques. Data Analysis & Interpretation: Strong ability to collect, clean, process, analyze, and interpret large and complex datasets to identify trends, patterns, anomalies, and root causes. Statistical Analysis: Solid understanding of statistical concepts (hypothesis testing, regression, correlation, A/B testing, sampling distributions) and their application to product and business problems. Programming (Python/R): Proficiency in Python or R for data manipulation (Pandas/dplyr), statistical modeling, machine learning (scikit-learn, TensorFlow/PyTorch - depending on the data science depth), and automation of data tasks. Data Visualization : Expertise in creating clear, compelling, and actionable dashboards and reports using tools like Tableau. Ability to tell a story with data. A/B Testing & Experimentation: Experience in designing, executing, and analyzing A/B tests to measure the impact of product changes and new features. Understanding of experimental design principles. Product Analytics Tools: Familiarity with product analytics platforms (e.g., Sentry, Pendo, Google Analytics, Splunk) for tracking user behavior, engagement, and feature adoption. Business & Product Skills: Deep understanding of the B2B SaaS fintech business model, sales cycles, customer journey, and revenue drivers. Product Strategy & Roadmap: Ability to translate data insights into actionable product recommendations and contribute to product strategy and roadmap development. Market Research & Competitive Analysis: Experience in conducting market research, analyzing competitor products and strategies, and identifying market opportunities. User Experience (UX) Understanding: Ability to analyze user behavior data to identify pain points, optimize user flows, and enhance overall user experience. Problem Solving: Highly analytical and methodical approach to identifying problems, breaking them down, and developing data-driven solutions. Soft Skills: Logical Thinking : Exceptional ability to think critically, identify underlying issues, and construct sound arguments based on data. Stakeholder Management : Proven ability to effectively communicate with and manage expectations of diverse stakeholders (product managers, engineers, sales, marketing, leadership). This includes translating complex technical findings into understandable business insights. Communication (Verbal & Written) : Excellent presentation skills, ability to articulate complex concepts clearly and concisely to both technical and non-technical audiences. Strong documentation skills. Collaboration : Ability to work effectively in cross-functional teams, fostering a collaborative environment. Proactive & Curious : A self-starter with a strong sense of curiosity, a desire to dig deeper into data, and a proactive approach to identifying opportunities. Adaptability : Ability to thrive in a fast-paced, dynamic B2B SaaS environment and adapt to evolving priorities. We are Globally Local With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood. We value Curiosity We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them. Customer! Customer! Customer! Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun. Show more Show less

About Chargebee Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model. Our Engineering team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform. Principal Solutions Engineer (Payment Gateways and Revenue Management) As a Principal Solutions Engineer with expertise in payment gateways, you will play a crucial role in the ongoing support of Chargebee’s products and payment gateway solutions for our merchants. You will be responsible for troubleshooting highly technical issues, and providing expert guidance. You will collaborate closely with cross-functional teams, including product managers and developers to ensure customer satisfaction and drive continuous improvement in the product and payments. Responsibilities Provide exceptional product support to clients, addressing their technical inquiries and troubleshooting issues related to payments integration and usage. Be the voice of your customers, translating challenges into actionable product improvements. Offer holistic solutions that go beyond quick fixes, maximizing customer satisfaction and value. Build and maintain strong relationships with key clients, understanding their payment needs and ensuring the delivery of high-quality solutions. Stay up-to-date with payments industry trends and related emerging technologies. Partner with internal stakeholders to develop and implement innovative solutions. Craft clear knowledge base articles and training materials for self-sufficiency. Mentor and coach junior team members, sharing your knowledge and expertise to foster their professional growth. Qualifications Have a strong desire to stay ahead of the curve and embrace continuous learning in the fintech, financial services, and payments realm. Have 4+ years of demonstrably successful experience in payments support or consulting. In-depth understanding of payment gateway functionalities, including authorization, settlement, fraud prevention, and security protocols (e.g., PCI-DSS, 3D Secure). Experience supporting global clients in the payment space, particularly those collecting payments internationally would be a plus. Experience in handling high-priority (P0/P1) payment issues, quickly assess complex situations, identify root causes, and mobilize resources to resolve critical issues efficiently. Combine deep technical expertise with exceptional communication and empathy to provide tailored solutions that address individual customer challenges. Possess in-depth knowledge and hands-on experience with APIs, front end technologies like Javascript and tools like Postman for troubleshooting and testing. Thrive in a fast-paced environment, act with a sense of urgency and collaborate effectively with diverse teams. Possess a keen eye for detail and troubleshooting skills to address integration issues and discrepancies in reported data. Bachelor's in Computer Science or related field OR equivalent experience. Schedule Flexibility: Maintain a flexible schedule to adapt to 24/7 support requirements. Show more Show less

About Chargebee: Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale. Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India. We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in North Bethesda, Maryland, our 1000+ team members work remotely throughout the world, including in India, Europe, and the US. Job Summary: We’re looking for a Senior Manager, Search and Web Marketing to lead Chargebee’s digital front door—our website, blog, and paid media programs. You’ll be responsible for attracting and converting high-intent visitors through digital performance marketing and CRO strategies. This role will be central to driving pipeline from our website, owning all digital touchpoints that bring in and move users through the funnel. As Senior Manager, you’ll oversee performance across paid search, display, paid social, SEO, GEO, and the website itself. You’ll lead a high-performing team of marketers and spearhead a center of excellence for testing and experimentation. If you’re equal parts performance-obsessed and CRO-savvy—and ready to drive tangible business outcomes from digital—this role is for you. Role and Responsibilities: Own the performance of our website and blog: establish best practices amongst the team that lead to optimized content architecture, and on-page SEO to drive traffic and improve conversion rates. Lead our paid media strategy and execution across paid search, display, and paid social to drive to efficient growth. Oversee day-to-day execution and performance of web and digital campaigns, including budget allocation, landing page optimization, and reporting. Build and develop a web and digital testing playbook: implement A/B and multivariate testing programs across the site and paid media to improve conversion and engagement. Manage a team of four digital marketers, helping them prioritize impact-driving initiatives and grow their craft in performance marketing. Collaborate with demand generation, product marketing, content, and design teams to ensure our digital presence is aligned with campaign priorities and audience messaging. Report on web and digital channel performance, building dashboards and delivering insights that inform budget allocation and strategy. Champion web CRO best practices—leveraging heatmaps, user journey analysis, and behavioral data to unlock improvements across the funnel. Evaluate and implement new digital tools, ad platforms, and site tech that help us accelerate performance. Monitor and build relationships cross-functionally to ensure technical health of the site, including SEO compliance, load speed, mobile UX, and analytics tracking. Skills and Experience: 6–8 years of experience in web marketing, digital performance marketing, or search marketing roles. Deep experience with SEO, paid media (Google Ads, LinkedIn, programmatic/display), and conversion rate optimization tactics. Experience managing website CMS platforms (Webflow, WordPress, or equivalent) and optimizing across landing pages, forms, and CTAs. Proficient in tools like Google Analytics (GA4), Google Search Console, Google Ads, Looker, or Hotjar/FullStory. Strong leadership skills with experience managing teams and external agencies. Data-driven and outcome-oriented—you know how to turn insights into performance. Strong project management skills and ability to manage cross-functional stakeholders. Success Metrics: Increase pipeline generated from the website and digital channels. Improve sitewide conversion rates through CRO and testing programs. Increase qualified traffic from paid and organic channels while maintaining or improving cost efficiency. Establish and scale a digital testing program that delivers measurable performance lift. Drive consistent improvements in landing page performance and digital engagement KPIs. Benefits: Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees: Uncapped Leave Policy Annual 2-week block leave ESOPs from Day 1 Multiple medical plans designed to fit you and your family’s needs We are Globally Local With a diverse team across four continents and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood. We Value Curiosity We believe the next great idea might just be around the corner—perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions and then figure out answers to them. Customer! Customer! Customer! Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun. Show more Show less

We are looking for a technically proficient and audit-savvy Compliance Specialist to strengthen our PCI and SOC programs. This role will solve for key gaps in technical control implementation, cloud environment understanding, audit automation, and end-to-end SOC program execution. You will bring strong execution skills, audit experience, and the ability to work cross-functionally with engineering, DevOps, and risk teams to build a scalable, automation-first compliance program. Skills & Experience Must-Have: Minimum 4-7 years of experience in GRC, cloud security, or compliance roles (preferably in SaaS) Hands-on knowledge of PCI DSS and/or ISO27001/ SOC 1/ SOC 2 compliance frameworks and Implementation knowledge Strong working knowledge of AWS services and their security configuration Experience working with auditors and managing evidence for certification processes Ability to analyze control gaps and recommend technical or process-based remediations Strong documentation and project management skills Good to Have: Familiarity with compliance automation tools (Drata, Vanta, Wiz, etc.) Prior experience automating compliance tasks using AWS-native services or scripts Certifications: CISSP , CISA, ISO 27001, PCI ISA, CCSK, or AWS Security Specialty Key Responsibilities 1. Technical Compliance Implementation Develop a strong control framework based on ISO 27001, PCI, SOC 1, and SOC 2 standards, and implement it across the organization. This includes setting up processes to continuously monitor, assess, and improve technical and process controls. Review, collaborate to build and audit technical controls across AWS environments (IAM, CloudTrail, Config, S3, RDS, etc.) Translate compliance requirements (ISO 27001 , PCI DSS, SOC 1, SOC 2) into actionable engineering controls Support secure configuration, logging, encryption, and access management reviews in collaboration with CloudOps Build a process to track, investigate, and manage compliance issues driving timely remediation and documentation. 2. PCI Program Execution Own day-to-day Control Monitoring activities across PCI DSS (evidence gathering, control testing, remediation tracking) Support annual assessments with QSAs and coordinate stakeholders Drive automation for audit evidence using tools like AWS Config, Security Hub, or platforms like Drata/Vanta and others 3. ISO 27001 , SOC 1 & SOC 2 Program Management Work closely with various departments (e.g., Engineering, Security, Cloud) to ensure audit controls are well communicated, clearly understood, and effectively implemented across relevant systems and processes. Act as the project coordinator for ISO and SOC audits, working with internal control owners and external auditors Maintain updated audit artifacts and documentation across audit periods Track remediation items and support testing of effectiveness 4. Audit Automation & Optimization Build compliance evidence pipelines and automate control testing/reporting where possible Integrate compliance monitoring into CI/CD pipelines and cloud asset inventory Support adoption and optimization of compliance platforms (e.g., Drata, Vanta, Wiz, or Prisma Cloud) 5. Documentation & Policy Management Maintain and enhance policies, SOPs, control descriptions, and test plans Collaborate with the compliance manager to operationalize new frameworks and updates Show more Show less

Position Summary: The Staff Designer role at Chargebee is a pivotal opportunity for someone with 10+ years of experience who’s truly passionate about solving meaningful problems. We're looking for a designer who’s not just skilled, but also deeply curious and is excited to ask the right questions, explore the edges of possibility, and bring thoughtful solutions to life. At this level, you’ll be leading key design initiatives and navigating complex, cross-functional challenges. Your ability to think end-to-end and shape seamless customer experiences will be critical. We’re seeking someone who can balance product thinking with craft, while also proactively contributing to how we work, collaborate, and evolve as a team. You’ll have space to mentor others and influence product direction. If you’re driven by impact, thrive in ambiguity, and believe in the power of good design to unlock value, we’d love to meet you. Key Responsibilities: Build a strong point of view grounded in deep research, data, and user insights, and use it to shape design explorations. Embrace AI as a supportive tool in the design process, exploring new avenues for innovation. Mentor and support the growth of junior design team members, sharing knowledge and expertise. Collaborate with cross-functional teams to ensure design aligns with business goals and user needs. Conduct and apply research to inform and validate design decisions, championing user-centered design practices. Encourage and practice the challenging of the status quo, promoting a strong team spirit. Demonstrate a good understanding of product management principles and terminology, enhancing team collaboration. Show familiarity with front-end technologies, ensuring design feasibility and technical alignment. Qualifications: 10+ years of experience in product design, with a strong portfolio demonstrating your expertise. Professional level proficiency in design tools and a thorough understanding of design systems. Proven experience leading key design initiatives and mentoring designers. Exceptional problem-solving skills and the ability to work on complex design challenges. Strong communication and collaboration skills, with the ability to work effectively across different teams. Proactive in challenging conventional approaches and keen on fostering teamwork. Skilled at simplifying complex problems and proficient in leveraging AI to enhance the design process. Well-versed in product management concepts and front-end technology basics. What makes us who we are: We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood. We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment. Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun. If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you! We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace. Come be a part of the Chargebee tribe! Show more Show less

As a Lead Software Engineer – Performance Engineering , you will drive the strategy, design, and execution of performance engineering initiatives across highly distributed systems. You will lead technical efforts to ensure reliability, scalability, and responsiveness of business-critical applications. This role requires deep technical expertise, hands-on performance testing experience, and the ability to mentor engineers while collaborating cross-functionally with architecture, SRE, and development teams. Responsibilities: Define, implement, and enforce SLAs, SLOs, and performance benchmarks for large-scale systems. Lead performance testing initiatives including load, stress, soak, chaos, and scalability testing. Design and build performance testing frameworks integrated into CI/CD pipelines. Analyze application, infrastructure, and database metrics to identify bottlenecks and recommend optimizations. Collaborate with cross-functional teams to influence system architecture and improve end-to-end performance. Guide the implementation of observability strategies using monitoring and APM tools. Optimize cloud infrastructure (e.g., autoscaling, caching, network tuning) for cost-efficiency and speed. Tune databases and messaging systems (e.g., PostgreSQL, Kafka, Redis) for high throughput and low latency. Mentor engineers and foster a performance-first culture across teams. Lead incident response and postmortem processes related to performance issues. Drive continuous improvement initiatives using data-driven insights and operational feedback. Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 8+ years of experience in software/performance engineering, with 2+ years in a technical leadership role. Expertise in performance testing tools such as JMeter, k6, Gatling, or Locust. Strong knowledge of distributed systems, cloud-native architecture, and microservices. Proficiency in scripting and automation using Python, Go, or Shell. Experience with observability and APM tools (e.g., Datadog, Prometheus, New Relic, AppDynamics). Deep understanding of SQL performance, caching strategies, and tuning for systems like PostgreSQL and Redis. Familiarity with CI/CD pipelines, container orchestration, and IaC tools (e.g., Kubernetes, Terraform). Strong communication skills and experience mentoring and leading technical teams. Ability to work cross-functionally and make informed decisions in high-scale, production environments. Show more Show less

About Chargebee: Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale. Chargebee counts businesses like Freshworks, Typeform, Calendly, and Toyota among its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years and by Gartner in its Recurring Billing Applications Magic Quadrant for 2024. We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. Role Summary As AI-powered applications reshape monetization, operations, and team dynamics, we need a tech-savvy, market-aware marketer who connects the dots and crafts compelling narratives to position our capabilities effectively. This role demands someone with a strong perspective on pricing—whether a company should adopt a usage-based or flat-fee model—and insights into enabling both agentic sales and self-serve motions. In an era of AI-driven content creation, we seek marketers who leverage AI tools to enhance unique perspectives on category and revenue growth. In this role, you'll collaborate closely with our Product and Go-to-Market teams to articulate the value of Chargebee’s product and platform capabilities, especially for high-growth subscription and AI companies. You'll craft compelling messaging, drive internal and external evangelism, and contribute to content that positions Chargebee as a thought leader in Revenue Growth Management (RGM). Key Responsibilities Develop clear, consistent messaging across website, sales collateral, and marketing campaigns Create compelling content (blogs, whitepapers, case studies, infographics) that highlights Chargebee’s value for high-growth SaaS and AI companies Conduct actionable competitive and market research to shape positioning, lead-generation campaigns, and enablement materials Enable sales and marketing teams with ICP frameworks, needs-mapping, and differentiated value propositions Collaborate with Product, Revenue Enablement, Customer Marketing, and Social teams to drive feature launches, go-to-market (GTM) strategies, and customer communications Required Skills & Experience: 2-4 years of Product Marketing experience in SaaS (experience in AI companies is a plus) Overall experience of 7 years or less Ability to analyze products and translate features into clear, compelling value propositions for different segments Experience in product/feature launch marketing and tailor messaging for different channels (social, email, sales decks, website, webinars) Familiarity with ICP identification, needs-mapping, and sales pipeline development Strong written and verbal communication skills with a knack for storytelling Passion for technology, particularly SaaS and AI Benefits: Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees: Uncapped Leave Policy Annual 2-week block leave ESOPs from Day 1 Multiple medical plans designed to fit you and your family’s needs We are Globally Local With a diverse team across four continents and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood. We Value Curiosity We believe the next great idea might just be around the corner—perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions and then figure out answers to them. Customer! Customer! Customer! Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun. Show more Show less

About Chargebee: Chargebee is a leading provider of billing and monetization solutions for thousands of businesses at every stage of growth — from early-stage startups to global enterprises. With our powerful suite of multi-product solutions, Chargebee helps businesses unlock unparalleled revenue growth, experiment with new offerings and monetization models, and stay globally compliant as they scale. Chargebee counts innovative companies like Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger amongst its global customer base and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. With headquarters in North Bethesda, Maryland, our 1000+ team members work remotely throughout the world, including in India, Europe and the US. About the Job: We are looking for enthusiastic individuals to join our Cloud Reliability Engineering Team , capable of being part of our cloud initiatives and managing our global infrastructure. As a Senior Software Engineer , you will be responsible for leading design, implementation and management of cloud capabilities with key focus on reliability, uptime and cost. If you see yourself having following qualities across Technical, Collaboration and Execution pillars, then we would like you to be part of our team. Technical Quality Lead the design and implementation of complex feature development. Clearly understands how the changes impacts existing dependent features or capabilities. Mentor fresh team members, ensuring adherence to high technical standards. Participate actively with proactive suggestions in design decisions, Code reviews and SOP creation. Ensure Coding/Testing standards and internal SOPs are kept intact. Collaboration Skills Collaborate across other teams to achieve feature goals. Facilitate knowledge sharing and foster a collaborative learning environment. Execution Take a lead role in project execution, ensuring high-quality and timely deliverables. Contribute and motivates Software Engineers in achieving Tool KPIs. Qualifications/Skills required Bachelor's degree in Computer Science or equivalent, certification in relevant technologies or equivalent practical experience. Excellent problem solving, logical thinking capabilities. 2-5 years of experience working in AWS cloud around resource provisioning, scaling, maintenance and troubleshooting. Proven experience working with Linux, Terraform, Github Actions, Datadog or equivalent, Splunk or equivalent Prior experience with cloud capabilities that includes, Infra Engineering, Infra Change Management, CICD, Release management, Monitoring, support/troubleshooting and Reliability best practices. Excellent communication skills. We are Globally Local With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood. We value Curiosity We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them. Customer! Customer! Customer! Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun. Show more Show less