Senior Manager, Regulatory Affairs

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

The India & South Asia (INSA) cluster covers 6 markets divided into three sub-regions (India, Bangladesh/Nepal/Bhutan, and Sri Lanka/Maldives), with a total population of approximately 1.5 billion people. Visa has ambitious business goals in this rapidly growing region – and achieving these goals will require us to successfully navigate and positively shape an increasingly complex operating environment.

Visa’s Government Engagement (“GE”) team works to advance Visa’s public policy and commercial objectives while mitigating policy and regulatory risk that could adversely affect the business. Externally, the GE team is responsible for establishing Visa as a thought leader on key issues, maintaining wide range of critical stakeholders from the government, central banks and industry associations to raise awareness of and build support for policies on digital payments, fintech, financial inclusion etc, in India and South Asia.

We have a Senior Manager role on the INSA GE team to help manage an expanding scope of public policy issues and to further enhance Visa’s relationships with government and other key stakeholders in India.

What a Government Engagement Senior Manager does at Visa:

The Senior Manager will report to the Head of Government Engagement, India and South Asia. This full-time role will be based in Mumbai. The successful candidate will be a self-starter with strong organizational and superior writing skills, comfortable covering multiple assignments at once, and capable of quickly and efficiently producing high-quality deliverables on a daily basis. They should have some experience working in the public, private, or not-for-profit sectors, ideally with a focus on government engagement or public policy issues in India.

They will be involved in all aspects of Visa’s GE work, with a primary focus on India and additional support for South Asia markets. Daily duties will range from project coordination and event planning to preparing internal reporting on GE and regulatory developments, conducting policy analysis, and assisting with strategic planning on key issues and initiatives. They should be familiar with and comfortable utilizing the latest stakeholder management and policy research tools effectively.

Good judgment and attention to detail will be critical in this role. You maybe frequently called upon to meet time-sensitive needs for important internal and external stakeholders. The successful candidate must be an excellent listener capable of quickly developing and executing plans accurately. This critical position is a great development opportunity for someone with a can-do attitude who is seeking to grow and learn in a fast-paced work environment on a highly efficient team of GE professionals.

Responsibilities

• Support the team in planning and implementing the government engagement strategy in alignment with the business plan and growth strategy.
• Collaborating with GE partners and consultants to deliver timely updates and analysis on all relevant policy, regulatory, and political news of significance to Visa’s business in India and South Asia markets.
• Take lead to communicate with both the U.S. based and local industry and trade associations
• Extensive writing, including but not limited to submissions to government agencies and regulators, executive correspondence, meeting requests and readouts, and weekly activity reports.
• Monitoring and maintenance of core tracking and reporting documents, including but not limited to a GE calendar of events, tracking engagement with government officials and policymakers, stakeholder contact lists, and a monthly market trends summary slide.
• Monitor the changes of the public policies, organization structure, decision making process, update the overall relationship portfolio and identify important stakeholders and key figures.
• Coordinating implementation of the GE membership and sponsorship budget including invoices, contracts, approvals, reconciliation, and related financial matters.
• Coordinating cross-functional initiatives with Visa colleagues and a wide range of external stakeholders, not only in government but the civil sector as well.
• Developing internal communications materials, including but not limited to memos, reports, PowerPoint presentations and strategy documents.
• In addition to the above, conducting independent monitoring, reporting and thoughtful analysis on legislative and regulatory developments in various areas, including: payments policy, surcharging, cybersecurity, open data, privacy and personal information, trade, fintech, transit and tourism.
• Leading event and meeting planning for visiting Visa executives and external VIP stakeholders.

Key Performance Indicators

• Contributing to the development and execution of appropriate GE market strategies

• Developing high quality strategic advice and materials for multiple purposes

• Consistently conducting high-quality and well-judged interactions with various stakeholders in market

• Ability to gather, organize and process information relevant to key political and regulatory issues

• On-time and on-budget delivery of projects

• Ability to understand and convey internally through appropriate channels the broader policy environment

• Positive internal and external stakeholder feedback

Why this is important to Visa

We believe that inclusive economies uplift everyone, everywhere, which drives our mission to connect the world and enables individuals, businesses and economies to thrive. To achieve these goals, our corporate strategy calls for expanding the reach of Visa into a “network of networks” capable of delivering new payment flows and value-added services. The Government Engagement Manager will be vital to ensuring that we are able to actively anticipate and shape the regulatory environment and provide timely advice to Visa business leaders on challenges and opportunities with governments and stakeholders across the region.

Qualifications

• 10+ years of experience, ideally working with elected officials, industry associations, consulting firms or international agencies
• High political acumen with a thorough understanding of the decision-making processes of executive and legislative branches of government
• Exceptional English-language writing abilities and a proven track record of producing comprehensive, succinct, and persuasive advocacy materials (writing test required)
• Strong presentation building skills with near mastery of tools including PowerPoint and Word
• Strong project management and planning skills with ability to progress multiple priorities concurrently
• Knowledge of legislation and policy relating to payments, fintech and blockchain
• Strong attention to detail with a focus on high quality work and consistent performance over time
• A high degree of maturity, positive attitude, and team-oriented mindset at all times
• Proven ability to operate independently and efficiently in a challenging, fast-paced environment
• Excellent interpersonal skills, flexibility, and ability to adapt communication style to multiple audiences
• Complete adherence to the highest ethical standards for professional conduct at all times
• Good judgment and experience handling commercially sensitive and confidential materials

What will also help:

• Experience in the banking/financial services sector preferably with knowledge of electronic payments industry, its products, services and technologies.
• Experience working across multiple countries and cultures, within a matrixed management organization.

Projects you will be a part of:

• Designing and implementing a robust Government Engagement strategy for Visa in India, Bangladesh, Nepal, Bhutan, Sri Lanka, and Maldives
• Working closely with Visa colleagues and external partners to lead development and implementation of major business initiatives and thought leadership programs
• Identifying commercial opportunities in new payment flows and value-added services such as fintech, open banking, B2B payments, and blockchain/crypto/digital currency
  

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.