Senior Associate - Digital Product Operations

Description - External

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Small Business Products (SBP) organization, provide robust products that include Credit Cards, payments, funding, checking, and tools designed to drive utility and growth for our Small Business customers. As part of the Small Business Products (SBP) organization, the Product Business Operations team focusses on governance and controls processes around strategies, features and experiences defined for Small Business Products. We are looking for an associate who will play a key role in executing operational processes that support the SBP strategies product enablement, customer experience, controls, data governance, and technology support.

Purpose of the role:

Associate Digital Product Management would have to support/lead Project Management activities associated with Small Business Product Operations, while working across operational areas such as Product Management, Product Development, NPG, Operational Excellence, front & back-office servicing. This role ensures that all products meet regulatory requirements, internal policy standards, and customer obligations. The associate will help implement effective governance practices and controls—both preventive and detective—to minimize audit risks and ensure sustainable compliance. The associate will play a pivotal role in supporting ongoing and upcoming audit activities.

Working hours: Evening shift, however candidate is encouraged to work in flexible shift timings.

Responsibilities:

Audit Support & Audit Readiness:

• Partner with product teams to prepare for internal and external audits, ensuring all required documentation and control evidence is complete and accurate
• Track audit milestones, findings, and remediation plans across product lines
• Facilitate responses to audit queries and help coordinate walkthroughs and control testing activities

Governance Framework Development

• Establish and maintain governance standards across product teams to align with enterprise risk, compliance, and audit requirements
• Develop and promote operational playbooks, accountability structures, and audit preparation toolkits for product owners

Control Design & Maintenance

• Assist product teams in designing and documenting effective preventive and detective controls to mitigate key risks
• Continuously assess control effectiveness, identify gaps, and support implementation of improvements
• Ensure controls align with applicable regulatory requirements and industry frameworks (e.g., SOX, NIST, ISO, GDPR, etc.)

Policy & Regulatory Alignment

• Ensure product development and deployment processes comply with internal policies and customer contractual obligations
• Translate policy and regulatory requirements into actionable, auditable controls and procedures for product teams

Continuous Improvement

• Conduct post-audit reviews to identify root causes of findings and prevent recurrence
• Build reporting dashboards and control health metrics to track governance maturity across product lines

Qualifications:

• Bachelor’s degree in business, Information Systems, Audit, Compliance, or a related field
• 2–4 years of experience in audit readiness, compliance, risk management, or product governance
• Familiarity with product development processes and experience working closely with product teams is preferred
• Understanding of internal control frameworks (COSO, NIST, ISO) and audit standards.
• Strong proficiency in documentation tools and collaboration platforms (e.g., Confluence, Jira, GRC systems)

Key Skills:

• Strong cross-functional collaboration and stakeholder management
• Attention to detail and ability to synthesize technical and policy requirements
• Solid written and verbal communication skills
• Analytical mindset with a proactive approach to problem-solving
• Ability to thrive in a fast-paced, product-centric environment

Compliance Language

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.