Senior Agile Coach [T500-19046]

About American Airlines:

To Care for People on Life's Journey®. We have a relentless drive for innovation and excellence. Whether you're engaging with customers at the airport or advancing our IT infrastructure, every team member plays a vital role in shaping the future of travel. At American’s Tech Hubs, we tackle complex challenges and pioneer cutting-edge technologies that redefine the travel experience. Our vast network and diverse customer base offer unique opportunities for engineers to solve real-world problems on a grand scale. Join us and immerse yourself in a dynamic, tech-driven environment where your creativity and unique strengths are celebrated. Experience the excitement of being at the forefront of technological innovation, where every day brings new opportunities to make a meaningful impact.

About Tech Hub in India:

American’s Tech Hub in Hyderabad, India, is our newest location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new location in Hyderabad, India, positions American to deliver industry-leading technology solutions that create a world-class customer experience.

Sr Technical Coach, IT

Intro:

Why you will love this job:

• Our IT organization is inclusive of many diverse, high-performing teams dedicated to technical excellence, your role is anchored in supporting our teams on their journey to deliver unrivaled digital products that drive a more reliable and profitable airline.
• Our Delivery Excellence organization is dedicated to improving the success of our development teams through improved daily work habits and alignment to delivery metrics while creating and maintaining resilient and best in class products for our customers and team members. As a Technical Coach at American, you are given the opportunity to guide whole product teams toward achieving company objectives and delivering their product vision more effectively using exemplary and modern engineering practices.

What you will do:

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Coach teams in our immersive dojo / coaching space (the American Airlines “Hangar”)
• Serve as a go-to expert on modern technology, architecture, engineering, and DevOps practices
• Work with technical teams and leadership to influence and support the engineering culture at American Airlines
• Collaborate with product teams on reaching the next level of customer delivery
• Be a mentor and get hands-on with software teams including engineers and architects on learning and applying new ways to solve problems
• Lead large pairing / mobbing sessions to maximize learning while narrowing focus
• Design and develop facilitator-led materials related to modern engineering practices or ways of working
• Bring your real-world software engineering experience to the enablement organization to help build a viable community of technical coaches and practitioners throughout the enterprise
• Embed with teams to learn their environment and behaviors as a precursor to designing impactful coaching interventions
• Develop and implement coaching interventions for teams including software engineers and architects
• Exemplify and model preferred team behaviors while fostering the desired culture; professionally address and manage behaviors as they arise to maintain a positive, collaborative environment.
• Contribute to the developer experience platform that removes organization friction from the continuous delivery of value

All you will need for success

Minimum Qualifications- Education & Prior Job Experience:

• Bachelor’s Degree in Computer Science or related discipline or an equivalent combination of education and work experience
• 5+ years of relevant work experience in an agile environment
• Demonstrated expertise in at least one object-oriented language
• Previous experience supporting high performing Agile / DevOps teams
• Past experience coaching or mentoring others, in any context
• Practical use of Test-Driven Development (TDD) to design non-trivial systems
• Experience with Continuous Integration and Continuous Delivery
• Expertise in Agile methodologies like Extreme Programming, Kanban, or Scrum
• Working experience deploying and supporting business-critical, Internet scale distributed systems or high-volume client / server systems
• Ability to scrutinize provided architectures and suggest optimizations for deployment and minimizing the cost of change

Preferred Qualifications- Education & Prior Job Experience:

• Experience building continuous integration / deployment pipelines

Experience with any of the following:

• The Testing Pyramid and how to effectively apply it
• Multi-threading and concurrency
• Debugging, performance profiling and optimization
• Object-oriented and service-oriented application development patterns
• Adept and comfortable communicating with team members and external business stakeholders of all levels
• Demonstrated ability to find creative ways of improving and simplifying solutions, systems, and processes without getting bogged down in blockers or bottlenecks

Skills, Licenses & Certifications:

• Proficiency with the following technologies:
• Programming Languages: Java, Python, C#, Javascript / Typescript
• Frameworks: Spring / Spring Boot, FastAPI
• Front End Technologies: Angular / React
• Deployment Technologies: Kubernetes, Docker
• Source Control: GitHub, Azure DevOps
• CICD: GitHub Actions, Azure DevOps
• Data management: PostgreSQL, MongoDB, Redis
• Integration / APIs Technologies: Kafka, REST, GraphQL
• Cloud Providers such as Azure and AWS
• Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit / NUnit / PyTest, Cucumber, Playwright, Wiremock / Mockito / Moq
• Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
• Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
• Proficiency in object-oriented design techniques and principles
• Proficiency in Agile frameworks and methodologies
• Proficiency in DevOps Toolchain

Language, Communication Skills, & Physical Abilities:

• Ability to effectively communicate both verbally and written with all levels within the organization
• Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship.

Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.