At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Job Title: Performance Architect - Monitoring and Tools
Job Summary
The Performance Architect specializing in Monitoring and Tools is responsible for designing, implementing, and managing performance monitoring solutions to ensure the optimal performance of applications and systems. This role involves creating strategies for effective monitoring, selecting and integrating performance tools, and leading application performance projects to ensure systems meet business and technical requirements.
Key Responsibilities
- Performance Monitoring Strategy: Develop and implement comprehensive performance monitoring strategies to proactively identify and address performance issues across all layers of the application stack.
- Tool Selection and Integration: Evaluate, select existing tools and integrate performance monitoring and management tools to support both existing and new applications.
- Application Performance Projects: Lead performance-focused projects, working closely with application development teams to ensure performance considerations are integrated from inception through deployment.
- Customization and Automation: Customize monitoring tools to suit specific project needs and automate performance data collection and reporting processes.
- Performance Metrics and Analysis: Define key performance indicators (KPIs) and metrics for applications; analyze performance data to identify trends, bottlenecks, and areas for improvement.
- Collaboration and Support: Work with cross-functional teams, including development, operations, and QA, to implement performance improvements and support performance testing efforts.
- Reporting and Documentation: Create detailed reports on performance analysis, tool evaluations, and project outcomes; maintain documentation of monitoring setups and configurations.
- Continuous Improvement: Stay abreast of the latest developments in performance monitoring and tools, recommending new solutions and practices to enhance system performance.
- Training and Mentorship: Educate and guide team members on best practices in performance monitoring and tool usage to build organizational capability.
Qualifications
- Experience: Extensive experience in performance engineering, with a focus on monitoring and tools implementation in IT environments.
- Technical Skills:
- Expertise in performance monitoring tools (e.g., New Relic, Dynatrace, Data dog, Splunk, AppDynamics, Grafana).
- Experience with performance testing tools (e.g., JMeter, LoadRunner).
- Strong knowledge of application architecture and performance principles.
- Soft Skills:
- Strong analytical skills with the ability to translate complex data into actionable insights.
- Excellent communication skills for collaboration with both technical and non-technical partners.
- Strong organizational skills with the ability to manage multiple projects concurrently.
