MS Engineering Operations Associate (Analyst) - OpenText Content Server – Operate

Skills

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
  

OpenText Content server support analyst

Role Overview

(OTCS

Required Skills

• Deep understanding of OpenText Content Server architecture, functionality, and features.
• Familiarity with installation, configuration, and administration of Content Server.
• Ability to diagnose and resolve technical issues related to Content Server.
• Experience with log analysis and error resolution.
• Proficiency in managing server environments, including both Windows and Linux operating systems.
• Understanding of network configurations and server settings relevant to Content Server.
• Knowledge of database systems that might be used with Content Server, such as Oracle or SQL Server.
• Ability to perform queries and manage database connections.
• Experience with RESTful APIs and SOAP for integrating Content Server with other applications.
• Understanding of middleware solutions for data exchange.
• Familiarity with security protocols and compliance standards relevant to information management, such as GDPR or HIPAA.
• Ability to implement and manage security settings within Content Server.
• Skills in managing user roles, permissions, and access control within Content Server.
• Ability to monitor system performance and optimize configurations to ensure efficient operation of Content Server.
• Skills in creating and maintaining documentation for system configurations, troubleshooting procedures, and user guides.
• Ability to generate reports on system usage and performance metrics.
• Strong communication skills for interacting with users, stakeholders, and other IT professionals to gather requirements and provide support.
• Ability to convey technical information clearly to non-technical users.
• Experience in providing training and support to end-users to ensure effective use of Content Server.
  

Programming Skills

• JavaScript, Java, HTML/CSS, XML and XSLT, SQL, RESTful APIs, SOAP OpenText Web Services, GIT.
  

Enterprise Connectors

• Knowledge of connectors or integration tools provided by OpenText for seamless connectivity with ERP systems like SAP or Microsoft Dynamics.
  

Customization Frameworks

• Understanding of OpenText’s customization frameworks and best practices for extending the functionality of OTCS and xECM.
  

Workflow Development

• Experience in designing and implementing custom workflows within OTCS to automate business processes.
  

Cloud Platforms

• Familiarity with cloud platforms like AWS, Azure, or Google Cloud.