About McDonald’s:
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Manager, L&D Delivery (Learning Design Manager)
Location:
Manager, L&D Delivery (Learning Design Manager) role based in our India Global Business Services Office.
The candidate is expected to reside within India.
Responsibilities:
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
Team Leadership:
- Lead, coach, and develop a team of learning and development designers.
- Manage project assignments, capacity planning, and performance feedback for team members.
- Foster a culture of collaboration, innovation, and continuous improvement.
- Manage allocation of team resources to align with critical needs and priorities as needed
- Develop and maintain a strong pipeline of talent through continuous talent management, development planning, talent assessment + succession planning and performance management
- Effectively manage performance and build a high-performing team.
Content Design and Development:
- Advise on the design, development and communications/marketing of end-to-end learning experience to drive behavior change, improve performance, and elevate engagement.
- Foster the creation of learner-centric, engaging, interactive, and immersive experiences aligned with McDonald’s L&D standards.
- Ensure design solutions use the best modalities (e.g., simulations, games, infographics, ILT, OJT) for the audience and content.
- Incorporate real-world stories to make learning practical and relevant.
- Create designs suitable for a multi-cultural, multi-generational audience, translatable into 40+ languages including RTL formats.
- Ensure learning solutions are grounded in adult learning principles, inclusive design, and brand alignment.
- Champion the use of emerging technologies (e.g., AI, AR/VR, adaptive learning) to create personalized learning experiences.
- Partner with global and regional stakeholders (e.g., HR, Operations, Marketing, restaurant teams) to understand learning needs and translate them into effective solutions.
- Ensure collaboration across Learning Systems and IT on delivery strategies and future needs to modernize learning design and delivery.
- Partner with People Solutions to drive operational excellence in design and development practices, templates, and tools.
- Ensure processes are in place to identify training needs, goals, and objectives aligned with organizational learning strategies.
- Meet and engage with SMEs, partners, and learners to conduct needs analyses, define requirements, and recommend digital adoption tools or new technologies.
- Collaborate with People Solutions on design methodology to improve engagement and behavior change.
- Ensure close partnership with the L&D Technology team for seamless integration of content and delivery systems.
- Serve as a strategic advisor on learning design best practices and trends.
Technical Development:
- Oversee the development of courses using various tools and technologies based on the course requirements. Technologies include: SCORM 1.2,Unity, HTML5, JavaScript, WebGL, XML, Articulate Storyline, Articulate Rise, Adobe Captivate
- Lead the team in creating mockups or wireframes to confirm the design with the design team. Tools used could include Adobe XD, PPT, etc.
- Support the translation of complex training concepts into clear and visually compelling stories using creative design techniques to develop interactive learning content and interfaces, including games and simulations, in collaboration with designers that can support over 40 languages, including right-to-left
- Monitor work across the team to ensure graphics and visuals adhere to McDonald’s and Hamburger University branding guidelines and maintain consistency across all materials, while also creating a brand a voice for each program
- Continuously improve assets based on evaluation results, feedback, and changing business needs
Performance Monitoring and Continuous Improvement:
- Leverage course evaluations to identify what is working and areas of opportunity
- Leverage data insights to identify learning gaps and optimize design strategies
- Monitor the effectiveness of training programs through evaluation and feedback mechanisms, making continuous improvements based on data-driven insights
- Stay updated with industry trends and best practices in learning and development, incorporating innovative approaches and technologies into program design
- Manage learning services vendors and facilitate discussions on technical requirements for provided solutions
Qualifications:
- 7-11 years of experience and a Bachelor’s Degree or equivalent experience in Learning & Development, Instructional Design, Talent Development or related field
- Experience working in Learning & Development, or Instructional or Experience Design
- Experience operating in large, multi-national corporations in a highly matrixed, complex structure
- Experience working across many countries and cultures
- Experience creating learning programs for a multi-cultural, multi-generational audience
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Knowledge of adult learning and L&D current and contemporary market trends and practices
- Learning & Development Design Expertise & Skills
- Technical knowledge in areas of learning & development, instructional design, organization effectiveness, and HR processes
- Experience creating content for frontline workers or deskless workers
- Knowledge of learning technologies, including LMS, LXP. SCORM, Storyline, Rise, etc.
- Excellent analytical, problem-solving, and data-analysis skills
- Ability to write well and communicate effectively across all layers of the organization
- Open to learning new systems and processes
- Exceptional communication (verbal and written) and interpersonal skills
- Positive attitude and a willingness to learn; self-starter – strong task management or ability to manage small projects
- Continuous improvement and growth mindset
- Exceptional project management skills on complex and evolving work; ability to manage multiple projects, including stakeholders, and deliver results within tight deadlines
- Solid influencing, negotiation and facilitation skills to champion and maintain collaborative relationships and trust with clients, peers, and other key partners
- Strong organizational skills
- Excellent communication and presentation skills
- Proven track record of managing and mentoring global teams across multiple regions
- Expert in driving cross-functional initiatives, ensuring organizational objectives are met seamlessly
- Demonstrated ability to operate as a people manager, leading diverse, complex teams, fostering a culture of innovation and collaboration across global markets
