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RVS iGlobal - White Label Service Provider
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L2/L3 Support Expert Engineer

L2/L3 Support Expert Engineer

RVS iGlobal - White Label Service Provider

5 years

0 Lacs

Jammu Jammu & Kashmir India

Posted:1 week ago| Platform:

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Skills Required

support troubleshooting optimization architecture resolve network analysis stability escalation design deployment networks collaboration development software configuration security efficiency reliability monitoring documentation patch training networking scripting automation python powershell automate tcp ip dhcp aws azure gcp vmware sql nosql tuning backup strategies communication itil service management certifications cisco engineering server reports

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Level 3 (L3) Support Engineer

Key Responsibilities:

Advanced Problem Solving

Root Cause Analysis (RCA)

Escalation Management

System and Network Design

Collaboration with Development Teams

Configuration and Tuning

Proactive Monitoring

Documentation and Knowledge Sharing

Patch and Update Management

Customer and Stakeholder Interaction

Training and Mentorship

Essential Skills and Qualifications:

Deep technical expertise

Advanced troubleshooting skills

scripting or automation tools

network protocols

cloud platforms

Knowledge of databases

Excellent communication skills

ITIL frameworks

Desirable Qualifications:

Computer Science

Cisco CCNP/CCIE

· 5+ years of experience in an IT support, system administration, or engineering role, with advanced expertise in troubleshooting and managing complex systems.

enterprise-level infrastructure

Department and Company Structure:

Who the role reports directly to within the company structure- Team Manager

Division: Information Technology

Department and Team: IT

Benefits and Rewards:

· Annual Bonus

· Provident Fund

· Performance bonuses

· Employee's State Insurance Corporation

· Medical Insurance

· Night Allowances

· Pick and Drop facilities (Only for Female Staff)

· Day outs for Staff

· Team Lunches

· Maternity/Paternity leaves

· Retirement Benefits

· National and International tour packages after successful completion of service as per company policies

· Paid Time Off

· Flexible work schedules and workplace perks like on-site snacks

· Flexible working

Salary reviews are subject to annual performance/annual appraisal reviews

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