L3 Technical Lead

This is a pivotal role that combines technical expertise with strategic thinking. The successful candidate will be responsible for being the escalation point within the business. This role is ideal for someone who enjoys being hands-on with technology.

Key Responsibilities:

· Support a team of engineers fostering a culture of excellence, accountability, and continuous improvement.

· Lead the resolution of complex technical escalations and ensure timely and effective problem-solving.

· Stay abreast of emerging technologies and industry trends, ensuring we remain at the forefront of innovation.

Essential Skills and Qualifications:

• Significant experience in a senior technical role within a Managed Service Provider (MSP) environment.
• Demonstrated ability to lead high-performing technical teams.
• Advanced knowledge and hands-on experience with: Windows Server 2016, 2019, 2025
• Hyper-V and VMware virtualisation platforms
• Microsoft 365, Azure, SharePoint, Conditional Access, AIP
• MDR/EDR solutions and SOC services
• Remote Desktop Services, Clusters, SAN
• Networking technologies including LAN, TCP/IP, DNS, DHCP, VPNs, Firewalls (WatchGuard, Cisco, Meraki)
• SQL and database management
• Cyber Essentials and related compliance frameworks
• SolarWinds and other remote monitoring and management tools
• General business software including Sage, antivirus, and backup solutions

Desirable Qualifications:

• Excellent interpersonal and communication skills, with the ability to engage effectively with clients.
• A proactive and adaptable approach to problem-solving.
• A passion for technology and a commitment to continuous professional development.

Department and Company Structure:

-Who the role reports directly to within the company structure- Service Delivery Manager

-Division: Information Technology

-Department and Team: IT

Benefits and Rewards:

·        Annual Bonus

·        Provident Fund

·        Performance bonuses

·        Employee's State Insurance Corporation

·        Medical Insurance

·        Night Allowances

·        Pick and Drop facilities (Only for Female Staff)

·        Day outs for Staff

·        Team Lunches

·        Maternity/Paternity leaves

·        Retirement Benefits

·        National and International tour packages after successful completion of service as per company policies

·        Paid Time Off

·        Flexible work schedules and workplace perks like on-site snacks

·        Flexible working

·        Salary reviews are subject to annual performance/annual appraisal reviews 

NOTE: Only shortlisted profiles will be contacted