RVS iGlobal is seeking a Senior Unified Communications Engineer with a strong technical background and a passion for problem-solving to join their growing team. This role is integral to ensuring seamless communication solutions for a wide range of customers, delivering outstanding support and service. As a key escalation point within the Unified Communications (UC) support team, you will work closely with the broader Service Desk to deliver expert technical resolutions, mentor team members, and help drive continual improvement in service delivery. You will be responsible for resolving complex incidents, fulfilling service requests, and ensuring issues are handled efficiently and professionally. Location: Jammu and Gurugram (On-Site) Type: Full-Time Reports to: Unified Communications Team Lead / Service Desk Manager Department: Unified Communications / IT Services Requirements: Provide in-life technical support for a variety of customer voice solutions, including but not limited to: Mitel MiVoice Business and associated Mitel applications Microsoft Teams (Direct Routing) and AnywhereNow AudioCodes Mediant SBCs and SIP Trunking via the client’s Core Voice Network 3CX (on-premise and cloud-based) Identify recurring technical trends and implement changes to enhance customer satisfaction. Work within defined SLA parameters to resolve incidents and requests, effectively managing a diverse workload. Liaise with third-party vendors and escalate issues when necessary. Contribute to continuous improvement initiatives, including the automation of manual processes. Provide technical mentorship and support to junior engineers within the UC team. Skills & Experience Required: Demonstrable experience in Unified Communications, including installation, configuration, and support of: Contact Centres, Voicemail Servers, and Softphone/UC environments. Solid understanding of networking fundamentals: Routing & Switching, Firewalls, Quality of Service. Strong knowledge of voice and networking protocols: SIP, RTP/RTCP, DHCP, DNS. Advanced problem-solving and troubleshooting skills. Exceptional verbal and written communication skills with the ability to simplify complex technical issues. Excellent time management, organisational and planning abilities to manage concurrent issues and tasks effectively. Experience supporting Service Desk operations and familiarity with ITIL best practices. Experience using ServiceNow or other ITSM platforms is desirable. Preferred Qualifications: ITIL certification (Foundation or higher) Vendor certifications related to Mitel, AudioCodes, Microsoft Teams, or 3CX are a plus Network-related certifications (e.g., CompTIA Network+, Cisco CCNA) are advantageous What You’ll Get? The opportunity to work with a skilled team of professionals in a fast-paced, customer-focused environment. A chance to contribute meaningfully to process improvements and technical innovations. Support for ongoing professional development and technical certifications. Benefits: · Annual Bonus · Provident Fund · Performance bonuses · Employee's State Insurance Corporation · Medical Insurance · Night Allowances · Pick and Drop facilities (Only for Female Staff) · Day outs for Staff · Team Lunches · Maternity/Paternity leaves · Retirement Benefits · National and International tour packages after successful completion of service as per company policies · Paid Time Off · Flexible work schedules and workplace perks like on-site snacks · Flexible working · Salary reviews are subject to annual performance/annual appraisal reviews NOTE: Only shortlisted profiles will be contacted Show more Show less

Position: L2/ L3 Tech Support Expert Industry Type: IT Services & Consulting Employment Type: Full Time Role Category: Technical Support Job Location: Jammu / Gurugram Education: UG: Any Graduate, B. Tech/B.E. in E&C, CS, IT Experience: Minimum 3 years in L2/ L3 role Summary: We are looking for a passionate and highly self-motivated individual to work primarily Senior L3 Support Engineer who should have a good understanding of the relationship between Active Directory and AZURE directory service. An ideal person should have a good command of Microsoft Technologies; covering the administration of Windows Servers and Cloud systems Windows 2008/2012/2016. The responsibilities deal with troubleshooting all assignments that are routine in nature. Good knowledge of configuration and installation of various network devices as well as services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Job Responsibility also Includes: · Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyse, and resolve problems effectively to meet established performance metrics. · Maintain documented (e.g., Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems. · Active coordination with team members and other groups to effectively perform basic Windows Server and administration support for daily operations. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls, and peripherals. · Responsible to work with all technology team members to ensure proper maintenance of the LAN, Wireless and WAN voice and data networks. · Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes the installation, maintenance, and management of all data network equipment such as a router, LAN switch, firewall, wireless, servers, backup systems, network management and diagnostic tools, etc. · The Engineer is responsible to assist in the development of company policies and procedures to support operations, security, and integrity. Select and implement security tools, policies, and procedures in conjunction with the company’s security team. · Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. · Serve as a final technical escalation point for the 1st and 2nd Line Engineering teams. Provide troubleshooting to achieve resolution within any agreed timescales to meet SLA. · Own and manage incidents and requests escalated from 2nd Line Engineers. Assist 2nd Line Engineers with diagnosis and fault resolution also escalate incidents to the Management team(s) when required. · When necessary, log incidents and requests over the telephone or email. · When necessary, assist with answering calls and logging all incidents and service requests. · Working collaboratively, always, to ensure knowledge is shared. · Raise problem incidents when the root cause is unknown. · Proactively communicate issues with the client and team members. · Ensure strict adherence to the client’s Information Security policies. · Ensure the confidentiality, integrity, and availability of client data. · Document systems and procedures for and on behalf of our clients. · Create a culture of great documentation skills throughout the Helpdesk. · Actively participate in Innovation Team meetings. · Take responsibility for learning new environments and research the technologies being implemented to enhance your understanding and skillset. · Take responsibility for your own professional development. Essential Skill Sets: · Expert Knowledge of Microsoft Windows 2008/2012/2016 Administration: Install, configure manage. · Expert knowledge of Virtualization: VMWare, Microsoft System Center / Hyper-V Administration · Expert Knowledge of Microsoft troubleshooting skills and tools. Including OS Hardening and vulnerability assessment. · Knowledge of TCP/IP, DHCP, DNS and Troubleshooting. · Knowledge of AD group policies. · Working knowledge of - Azure and AWS. · Backup Technologies L2 (Veeam, NetBackup, HP, Acronis) · Anti-virus, Compliance / Patch Management, Storage · Storage L2 expertise on EMC, NetApp, Dell, HP, etc. (SAN/NAS) · Should have worked on supporting an enterprise-class Data Center. · Design and deploy functional networks (LAN, WLAN, WAN) · Configure and install software, servers, routers and other network devices · Hands-on experience with physical server installation · Familiarity with development, tools, languages, process, methods and troubleshooting of Microsoft Azure-based solutions. · Monitor network performance and integrity · Responsible for Network Documentation using Visio Tools, MS-PowerPoint · Configuration and troubleshooting of routes, VLAN, QoS · Deeply understand the needs of cybersecurity. Drive requirements and strategy for cybersecurity data collection, analysis, and operationalization. · Operate, and maintain threat environment, including installation, configuration, tuning, and maintenance of Network components · Experience with cloud technologies like Office365, Google Suite, and Azure platform. · Implement AD group policies (Password policies, Disable LLMNR, Enable SMB signing, etc.) · Implement list privilege access control. · Install and configure Certificate Servers. Deploy certificates on services, servers, and workstations. · Replace clear text protocols with secure protocols. · ITIL Certified and Process knowledge (Problem, Incident, Change Management) will be preferred. Educational Qualifications: - · Graduate/Postgraduate in Computer Science · Professional IT work experience of 5 years- 6 years · Minimum 3 years of Network Security migrations or solutioning experience or in Windows Servers · Experience in IT security, compliance, and risk management, including privacy, controls, etc. · Implementation Experience with enterprise Network security solutions · Experience in Windows Server administration • Exceptional communication skills Benefits: • Annual Bonus • Provident Fund • Performance bonuses • Employee's State Insurance Corporation • Medical Insurance • Night Allowances • Pick and Drop facilities (Only for Female Staff) • Day outs for Staff • Team Lunches • Maternity/ Paternity leaves • Retirement Benefits • National and International tour packages after successful completion of service as per company policies • Paid Time Off • Flexible work schedules and workplace perks like on-site snacks • Flexible working Share your CVs at jobs@rvsiglobal.co.uk Show more Show less

This is a pivotal role that combines technical expertise with strategic thinking. The successful candidate will be responsible for being the escalation point within the business. This role is ideal for someone who enjoys being hands-on with technology. Key Responsibilities: · Support a team of engineers fostering a culture of excellence, accountability, and continuous improvement. · Lead the resolution of complex technical escalations and ensure timely and effective problem-solving. · Stay abreast of emerging technologies and industry trends, ensuring we remain at the forefront of innovation. Essential Skills and Qualifications: Significant experience in a senior technical role within a Managed Service Provider (MSP) environment. Demonstrated ability to lead high-performing technical teams. Advanced knowledge and hands-on experience with: Windows Server 2016, 2019, 2025 Hyper-V and VMware virtualisation platforms Microsoft 365, Azure, SharePoint, Conditional Access, AIP MDR/EDR solutions and SOC services Remote Desktop Services, Clusters, SAN Networking technologies including LAN, TCP/IP, DNS, DHCP, VPNs, Firewalls (WatchGuard, Cisco, Meraki) SQL and database management Cyber Essentials and related compliance frameworks SolarWinds and other remote monitoring and management tools General business software including Sage, antivirus, and backup solutions Desirable Qualifications: Excellent interpersonal and communication skills, with the ability to engage effectively with clients. A proactive and adaptable approach to problem-solving. A passion for technology and a commitment to continuous professional development. Department and Company Structure: -Who the role reports directly to within the company structure- Service Delivery Manager -Division: Information Technology -Department and Team: IT Benefits and Rewards: · Annual Bonus · Provident Fund · Performance bonuses · Employee's State Insurance Corporation · Medical Insurance · Night Allowances · Pick and Drop facilities (Only for Female Staff) · Day outs for Staff · Team Lunches · Maternity/Paternity leaves · Retirement Benefits · National and International tour packages after successful completion of service as per company policies · Paid Time Off · Flexible work schedules and workplace perks like on-site snacks · Flexible working · Salary reviews are subject to annual performance/annual appraisal reviews NOTE: Only shortlisted profiles will be contacted

Job Summary: A Level 3 (L3) Support Engineer is a senior technical expert responsible for handling the most complex and advanced technical issues that cannot be resolved by Level 1 (L1) or Level 2 (L2) support engineers. L3 support engineers typically have deep expertise in specific technologies or systems and are often called upon for troubleshooting and resolving high-priority, mission-critical problems. They may also be involved in proactive tasks such as system optimization, architecture, and design. Key Responsibilities: · Advanced Problem Solving : Handle and resolve the most complex technical issues, including system failures, network outages, application errors, and performance bottlenecks. These issues often require deep technical knowledge and custom solutions. · Root Cause Analysis (RCA) : Perform detailed analysis to identify the root causes of recurring or critical problems. Implement long-term solutions to prevent future incidents, ensuring system stability and reliability. · Escalation Management : Act as the highest point of escalation for L1 and L2 support teams, ensuring that critical problems are addressed quickly and effectively. Provide expert guidance to L1 and L2 engineers when needed. · System and Network Design : Contribute to the design, architecture, and deployment of complex systems and networks. Ensure that new systems or updates are properly integrated into the existing infrastructure. · Collaboration with Development Teams : Work closely with development teams to resolve issues related to custom applications, software bugs, and new feature implementations. Provide insights into system requirements and improvements. · Configuration and Tuning : Optimize the performance and security of systems, applications, and networks. Fine-tune configurations to improve efficiency, reliability, and scalability. · Proactive Monitoring : Continuously monitor system health and performance to identify potential problems before they impact users. Implement monitoring tools and alerting systems. · Documentation and Knowledge Sharing : Create and maintain detailed documentation on troubleshooting steps, technical solutions, and system configurations. Share knowledge and best practices with other engineers. · Patch and Update Management : Oversee and implement system patches, updates, and upgrades. Ensure that critical patches are applied in a timely manner to protect against vulnerabilities. · Customer and Stakeholder Interaction : Communicate with clients or internal stakeholders regarding critical issues, providing updates on resolutions and explaining complex technical issues in a clear, understandable manner. · Training and Mentorship : Provide mentorship and training to L1 and L2 support engineers, helping them build technical expertise and improve troubleshooting skills. Essential Skills and Qualifications: · Deep technical expertise in specific technologies, such as operating systems, databases, networking, cloud infrastructure, or applications. · Advanced troubleshooting skills for resolving critical and complex issues that require in-depth knowledge. · Proficiency with scripting or automation tools (e.g., Python, PowerShell, Bash) to automate repetitive tasks and system configurations. · Strong understanding of network protocols (TCP/IP, DNS, DHCP, VPNs), firewalls , load balancers , and security practices . · Expertise in cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V, Docker). · Knowledge of databases (SQL, NoSQL) and their performance tuning, backup strategies, and disaster recovery. · Excellent communication skills to effectively interact with both technical and non-technical stakeholders. · Ability to work with ITIL frameworks and other service management tools for incident, problem, and change management. Desirable Qualifications: · A degree in Computer Science , Information Technology , or a related field (or equivalent experience). · Certifications such as Cisco CCNP/CCIE , Microsoft Certified Solutions Expert (MCSE) , CompTIA Network+ , AWS Certified Solutions Architect , or ITIL Expert are often required. · 5+ years of experience in an IT support, system administration, or engineering role, with advanced expertise in troubleshooting and managing complex systems. · Experience with enterprise-level infrastructure and technologies, including cloud computing, server management, and large-scale network environments Department and Company Structure: Who the role reports directly to within the company structure- Team Manager Division: Information Technology Department and Team: IT Benefits and Rewards: · Annual Bonus · Provident Fund · Performance bonuses · Employee's State Insurance Corporation · Medical Insurance · Night Allowances · Pick and Drop facilities (Only for Female Staff) · Day outs for Staff · Team Lunches · Maternity/Paternity leaves · Retirement Benefits · National and International tour packages after successful completion of service as per company policies · Paid Time Off · Flexible work schedules and workplace perks like on-site snacks · Flexible working Salary reviews are subject to annual performance/annual appraisal reviews

Company Description RVS iGlobal, a leading White Label Service Provider, specializes in offering round-the-clock IT support and solutions. Our four main verticals include White Label IT Helpdesk, IT Consultancy, IT Project Management, and General Admin services. We operate a 24/7 Network Operations Centre (NOC) and IT Service Desk to ensure our clients, from MSPs to IT service providers, can run their businesses efficiently. Our commitment is to provide scalable solutions that address current needs and anticipate future goals. Role Description This is a full-time on-site role for a Human Resources Business Partner located in Gurugram, New Delhi. with regular travel to our head office in Jammu. The HR Business Partner will be responsible for implementing HR policies, managing employee relations, ensuring compliance with labor and employment laws, and overseeing performance management processes. Day-to-day tasks include supporting organizational development, handling HR operations, and enhancing employee engagement and satisfaction. Qualifications Strong understanding of Human Resources (HR), including HR Policies and Employee Relations Knowledge of Labor and Employment Law Experience in Performance Management Excellent communication and interpersonal skills Ability to work in a dynamic and fast-paced environment Bachelor's degree in Human Resources, Business Administration, or a related field Professional HR certification is an advantage How to Apply Email: jobs@rvsiglobal.co.uk