Head – Information Technology (IT)

Position: Head – Information Technology (IT)

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Job Purpose:

To lead the IT function of the B-School by planning, implementing, and managing technology systems and services that support academic delivery, administration, and campus operations. The IT Head will oversee the Campus ERP, Learning Management System (LMS), website, classroom technologies, and digital infrastructure to ensure high availability, security, and user satisfaction.

Key Responsibilities:-

ERP (Enterprise Resource Planning) Management

• Oversee implementation, customization, and maintenance of the Campus ERP (student lifecycle, finance, HR, admissions, exam, etc.).
• Ensure data integrity, user access controls, regular backups, and seamless integration with other systems.
• Coordinate with ERP vendors and users for training, upgrades, and issue resolution.

LMS (Learning Management System) Oversight

• Manage the configuration, support, and usage of the LMS platform (e.g., Moodle, Canvas, Blackboard, Google Classroom).
• Collaborate with faculty to facilitate content uploads, course structures, and digital pedagogy.
• Ensure uptime, student engagement analytics, and integration with ERP and assessment tools.

Website and Digital Presence

• Manage the school’s official website: updates, design improvements, user experience, security, and SEO.
• Coordinate with marketing and admissions for timely content publishing and analytics tracking.
• Ensure hosting, domain, and SSL renewals are proactively managed.

Classroom and Campus IT Infrastructure

• Oversee AV systems, projectors, smart boards, and lecture capture systems in classrooms.
• Maintain campus Wi-Fi, networking equipment, servers, and cybersecurity measures.
• Support hybrid and online learning delivery setups (Zoom, MS Teams, Google Meet, etc.).
• Ensure smooth functioning of computer labs and faculty/staff IT assets.

Strategic Planning & Policy

• Develop IT strategy aligned with academic and administrative goals.
• Define IT policies, data security protocols, software licensing compliance, and disaster recovery plans.
• Plan and manage IT budgets, procurement, and vendor contracts.

User Support and Training

• Lead the IT helpdesk for timely resolution of user issues (faculty, students, staff).
• Organize regular training sessions for users on digital tools and best practices.
• Foster a culture of digital adoption across the institution.

Qualifications & Experience:

• Bachelor’s/Master’s degree in Computer Science, IT, or related field.
• 7–10 years of experience in managing IT in an academic institution, preferably a B-School or university.
• Hands-on experience with ERP and LMS platforms.
• Strong understanding of campus network architecture and ed-tech solutions.
• Team leadership, vendor management, and project management experience.

Key Skills:

• Technical expertise in ERP, LMS, CMS, cloud services, and cybersecurity.
• Strategic thinking and process orientation.
• Strong communication and interpersonal skills.
• Ability to manage teams and vendors.
• Problem-solving mindset and attention to detail.

Desirable Certifications:

PMP / ITIL / Microsoft Certified: Azure Administrator / Google Certified Educator

Knowledge of NAAC/NBA digital data requirements is a plus.