Director Product Management

Why Join 7-Eleven Global Solution Center?

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

Leadership Principles

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an “It Can Be Done” Attitude
6. Do the Right Thing
7. Be Accountable

About This Opportunity

Job Title:

Location:

Director – Product Management

Responsibilities:

• Define and own the product vision and roadmap for key digital and retail technology initiatives in partnership with global stakeholders.
• Lead a team of

  30+ product managers and product owners

  , fostering a high-performing, customer-first culture.
• Oversee the lifecycle of consumer-facing products (e.g., ecommerce, mobile apps, payments, delivery platforms), and internal tools driving store efficiency.
• Collaborate closely with engineering, design, and data teams to deliver high-quality, impactful products.
• Work with executive stakeholders and business leaders in the U.S. to align product goals with organizational priorities.
• Drive a customer-centric approach in product design, development, and validation through market research, customer feedback, and usability studies.
• Build and scale a product management organization within a

  Retail GCC

  environment, focusing on capability development and succession planning.
• Establish and evangelize product management best practices, KPIs, and frameworks across the organization.
• Influence cross-functional decisions through strong storytelling, negotiation, and stakeholder engagement skills.

Key Skills Required:

• Digital Retail & eCommerce Expertise:

  Deep understanding of digital retail platforms, eCommerce, omnichannel strategies, and customer experience in the Indian context.

• Product Management:

  Proven track record in product strategy, roadmap development, and lifecycle management.

• Agile & Lean Methodologies:

  Experience with agile product development, scrum, and lean startup principles.

• Data-Driven Decision Making:

  Ability to leverage analytics, A/B testing, and customer insights to drive product decisions.

• Stakeholder Management:

  Strong interpersonal and communication skills to manage relationships with cross-functional teams and senior leadership.

• Team Leadership:

  Experience leading and developing high-performing product teams.

• Change Management:

  Ability to drive organizational change and digital transformation initiatives.

• Problem-Solving:

  Strong analytical and creative problem-solving skills to address complex business challenges.

Education & Experience:

• 16+ years

  of total experience, with

  extensive background in product management

  across consumer-facing and internal platforms.
• Proven track record in delivering successful products in the

  retail tech domain

  , including

  ecommerce, wallet, mobile apps, and delivery services

  .
• Experience working with or leading product teams in

  store technology

  is a strong plus.
• Strong understanding of the entire product lifecycle – from discovery and research to delivery and post-launch iteration.
• Demonstrated ability to lead and grow

  cross-functional product teams

  with direct and indirect reporting relationships.
• Experience building and leading teams in

  Retail GCCs

  or

  high-growth product/startup environments

  .
• Excellent communication, influencing, and leadership skills with a track record of working with

  executive-level stakeholders

  .
• Deep understanding of

  customer-centric design

  , UX research, and agile product delivery methodologies.
• Strong analytical mindset and familiarity with data tools to support decision-making.

Desired Competencies

• MBA or advanced degree in Business, Technology, or related fields.
• Experience with product discovery frameworks (e.g., Design Thinking, Jobs to Be Done).
• Exposure to modern tools for roadmap planning, experimentation, and user feedback management.

Privileges & Perquisites:

7-Eleven Global Solution Center

Work-Life Balance:

Well-Being & Family Protection:

Top of Form

Wheels and Meals:

Certification & Training Program:

Hassel free Relocation:

7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace. Our strategy focuses on three core pillars – workplace culture, diverse talent and how we show up in the communities we serve.As the recognized leader in convenience, the 7-Eleven family of brands embraces diversity, equity and inclusion (DE+I). It’s not only the right thing to do for customers, Franchisees and employees—it’s a business imperative.