Summary
Position Summary
Service Now Technical Architect – Sr. Consultant/Manager
Enterprise Performance
The Enterprise Performance Portfolio is a collection of Offerings that helps clients achieve the maximum possible impact and value from their investments in Finance, Supply Chain and IT operations. By taking a holistic view of these key business functions from strategy articulation through process design and technology enablement, we can help our clients navigate their challenges while operating components of their business. As our clients drive towards their digital future, Finance, Supply Chain, and IT play an increasingly important role in how these organizations interact with their customers, suppliers, and other key stakeholders. By combining our strategy, operations improvement, implementation, and operate capabilities, we can be more creative in how we deploy our resources and drive innovation at market pace.
The Team - Enterprise Operations
The Enterprise Operations Portfolio is a collection of Offerings that helps clients achieve the maximum possible impact and value from their investments in Finance, Supply Chain and IT operations. By taking a holistic view of these key business functions from strategy articulation through process design and technology enablement, we can help our clients navigate their challenges while operating components of their business.As our clients drive towards their digital future, Finance, Supply Chain, and IT play an increasingly important role in how these organizations interact with their customers, suppliers, and other key stakeholders. By combining our strategy, operations improvement, implementation, and operate capabilities, we can be more creative in how we deploy our resources and drive innovation at market pace.
Job Location
: Bengaluru, Chennai, Kolkata, Pune, Hyderabad, Gurugram, Mumbai
Work you’ll do
- Manage the ServiceNow solution design for large complex projects
- Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
- Work with program resources to define sustainment governance and processes as part of operational transition
- Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap
- Provide the final technical escalation point for technical teams
- Develop new tools and approaches for ServiceNow development
- Review user stories and provide story points to size the user stories
- Document technical specifications, technical/architectural design documentation
- Ensure solutions are scalable, secure, and align with enterprise architecture standards and best practices.
- Define and oversee the integration of ServiceNow with other enterprise system
- Develop and enforce architectural standards, security protocols, and data governance policies to ensure compliance and operational integrity.
- Monitor emerging trends in ServiceNow and enterprise operations, recommending enhancements and optimizations to keep operations efficient and future-ready
Qualifications
Required:
- Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
- Minimum of 7+ years of ServiceNow implementation experience in large complex environments
- Minimum of 6+ years of technology implementations
- Advanced understanding of ServiceNow development practices
- Information Technology experience required, including development, implementation, and maintenance of large scale systems
- Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets
- Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP
- Knowledge and experience with ServiceNow to Middleware integrations with technologies such as TIBCO, Kafka, MuleSoft, Dell Boomi etc.
- Knowledge and experience with front-end technologies such as HTML, CSS, AngularJS, Bootstrap
- Demonstrated ability to work in a fast paced and changing environment with short deadlines
- Proficient in Agile development and all phases of the Application Development Lifecycle
- Strong technical project management and / or leadership skills
- Experience with software development support tools (e.g. Jira, Rally etc.)
- ServiceNow Certified Implementation Specialist (CIS) (any one or more areas e.g. ITSM, HRSD, CSM etc.)
How You’ll Grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 306610
