Posted:3 days ago|
Platform:
On-site
Full Time
To lead the Regulatory Grievance Redressal team and manage all non-voice customer service touchpoints (email, chat, social media, written communication), while also driving the company-wide Customer Experience (CX) agenda. The role demands strong execution skills, process orientation, and cross-functional stakeholder management to ensure customer-centric, compliant, and efficient service delivery along with customer experience metrics like NPS (Net Promoter Score).
Kotak Life
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Mumbai, Maharashtra, India
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Salary: Not disclosed