Client Success Manager

Job Summary-

• Effectively facilitate meetings and brainstorming sessions with business as well as the technical team.
• Require strategic design and mapping of business requirements & solutions to system/technical requirements.
• Examine functional product requirements and breakdown the requirements into details technical stories and tasks
• Construct Use case diagrams and workflow charts, to help clarify and elaborate upon technical requirements.
• Identify and engage all key stakeholders, contributors, business, and technical resources required for product updates and ensure contributors are motivated to complete tasks within the parameters of the requirements
• Work with the entire team and customers to resolve any conflicts or confusion related to requirements or desired functionality
  

Responsibilities

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• Effectively collaborate with Technical and Non-Technical team members and customers.
• Oversees and take ownership for the successful completion of the assigned project.
• Lead the ERP level project development efforts with minimal direction from the director or manager.
• Effectively facilitate meetings, brainstorming sessions to build consensus within customers representatives and in the technical team (development + QA)
• Create detailed documentation covering use cases and business requirements.
• Scrum planning
• Reporting to management and obtaining approval before taking any key project decision.
• Provide guidance to technical teams regarding functional requirements.
• Ensure & validate that delivered functionality meets customer’s expectation.
• Coordinate UAT efforts.
• Demo the released features/application to customers.
  

Key Skills: (must have)

• 3+ years’ work experience in end to end systems development process.
• Excellent verbal and written communication skills.
• Must have good listening skills.
• Knowledge and experience in using Postman tool for APIs
• Extensive knowledge of relevant technology concepts (e.g. client-server, relational databases, cloud-based and web-based architectures)
• Basic competence in at least one programming language (e.g. C#, node.js, JavaScript, or PHP etc.)
• Basic understanding of the implementation of ERP or CRM systems.
• Ability to quickly assimilate and apply business models and technologies.
• Team player with strong interpersonal skills and the ability to lead the team when required.
• Proactive risk analysis in the project and providing steps to customer/internal dev team to mitigate the risk.
• Must have an extensive working knowledge of Business Intelligence concepts (e.g. reporting, querying software, OLAP, spreadsheets, dashboards, and data mining)
• Knowledge and experience with service/API patterns including protocols and formats such as SOAP, REST, XML, and SWAGGER.
• Strong communication skills, including prioritizing, problem-solving and interpersonal relationship building
• Extensive Experience in technical business analysis.
• Advanced knowledge of programming languages like SQL and system integration solutions
• Proven time management cum organization skills (must be able to prioritize workload and meet deadlines).
• Must have excellent ideas presentation skills through PPT or Word.
  

Addon Skills

• Experience in BFSI (Banking, Finance & Insurance) domain.
• Knowledge of Information Security/Identity management
• Understanding of Testing methodology and processes.