We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is
to give everyone real confidence to put their money to work.
As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of
telling it like it is, owning it now, and moving it forward together
with
care and integrity;
we are creating an exceptional place to work for exceptional talent.
Key Responsibilities:
- Hands-on responsibility to run projects on a day to day basis.
- Lead & drive projects to deliver on our India 2.0 ambition, with a focus on strengthening our existing capabilities & build new capabilities.
- Support in building capabilities both by breadth & depth, identify & transformational opportunities to simplify our operating model & also globalize process to support all regions (UK, Europe, APAC & US).
- Plan, Manage, lead & control End to End transition of business processes by adhering to minimum standards and guidelines. In partnership with Functional Leaders and all stakeholders.
- Build controls & test controls to ensure all transitions are successful and report back to governance team.
- Perform in-depth activity analysis for identified capabilities, document value streams, build high level process maps, KT Plan, Training plan & tracker, SOP’s, KPI’s, FMEA, etc.
- Responsible for all allocated business transitions till go-live and handhold to BAU
- Use strong problem-solving skills to address challenges across multiple functions, often navigating unclear scenarios to drive practical, strategic solutions.
- Collaborate with cross functional business teams and Technology to shape and deliver initiatives, ensuring cohesive execution across departments.
- Build positive relationships with business stakeholders within the organisation.
- Challenge the status quo, thinking differently and expressing new ideas.
Key Responsibilities in Allocated Projects
- Requirements Gathering:
- Engage with stakeholders to understand business needs, specify requirements, and document these in a clear and comprehensive manner.
- Conduct workshops, interviews, surveys, and observation sessions to elicit detailed information.
- Analysis and Documentation:
- Analyse business processes to identify to offshore, automate, eliminate, inefficiencies and recommend solutions.
- Develop functional and technical specifications, ensuring they align with business requirements.
- Create and maintain documentation including process maps, workflow diagrams, system requirement, effort analysis, skill needs, licence, market data, etc..
- Solution Design:
- Evaluate potential solutions and recommend the most effective approach by documenting As-is & To-Be operating models
- Detailed effort analysis, transition plan & approach, timelines, etc.
- Collaborate with business teams to create training materials, approach, plan etc.
- Identify risks & propose mitigation plan
- Change Management:
- Assist in change management efforts by ensuring stakeholders are informed and prepared for changes.
Transformation Project Management:
- Lead end-to-end medium to highly complex Asset management projects, including identifying key subject matter experts, cross functional stakeholders, deep understanding of business cases, build project objectives, charter, workstreams, scope, resources, dependencies, weekly delivery schedules, execution plan, risk logs, critical path, escalation metrics, management information, project meetings & any other project artifacts.
- Develop and maintain high-quality project plans with built-in risk mitigation strategies, ensuring responsibilities are assigned to project resources on daily/weekly basis.
- Building in-house frameworks for In-depth activity analysis, effort analysis, control environment, skill analysis, ideation, communication, team building, process excellence, knowledge management, escalation management, etc.
- Conduct regular lessons learned sessions during the project lifecycle and incorporate learnings for future projects. Build Knowledge bank & run books for future use.
- Adhere to governance standards, including Project Change Standard and guidelines, maintaining accurate RACI and RAID logs and other project records.
- Produce timely management information and ensure completion and sign-off of mandatory documentation, project artifacts for audit & control (e.g., business case, requirement documents/user stories, stage gates, test plans, change requests, closure documents) at appropriate stages.
- Build Summary MI to Monitor and report progress to stakeholders.
- Independently identify and manage issues, risks, and dependencies, making recommendations for mitigation and escalating as necessary to maintain project progress.
- Manage relationships with required teams (e.g., Technology, external suppliers, and other business functions) to achieve timely delivery.
Key Accountabilities:
- Accountable for delivering projects with quality & timeliness, providing expert advice or services, utilizing specialist knowledge and subject matter expertise.
- Provide solutions for challenges to overcome
- Identify and anticipate the need for changes to continuously enhance the quality and efficiency of output.
Knowledge & Skills:
- Extensive knowledge of GCC capabilities, Centre of Excellence (COE) models, business transformation, and technology transformation within asset management industry.
- Experience in documenting lifecycle, process mapping (L1 to L5), As-is & To-Be models, Process controls-KCA’s-CTP-CTQ, FMEA, Process metrics/KPI, data mining, and understanding various business needs, regulatory jurisdictions, and proposition design.
- Experience in Design thinking tools & techniques
- Hands-on Experience in Project management & transition management (PMP preferred)
- Strong problem-solving skills with the ability to navigate ambiguity and apply critical thinking to complex issues.
- Proven experience in leading projects focused on delivering improvements and building capabilities.
- Excellent communication skills, with the ability to present ideas and project updates to senior leadership.
- Commitment to fostering a work environment that embraces and values diversity.
- Attention to detail and the ability to articulate complex ideas and concepts to stakeholders.
Experience:
- Minimum of 8+ years of management experience out of which 5+ years specifically in leading transformation & change projects preferably in asset management industry (buy side) or capital markets.
- Demonstrable track record of end to end delivery of projects including transition management
- Experience of managing business transformation projects, working with both internal and external stakeholders within business function.
- Working effectively with stakeholders at different levels including executive, global leaders, Investment teams and external parties.
Educational Qualification:
- Graduate in any discipline, preferably in Finance or management
- PMP, Six Sigma, CI, Lean, Business Transformations, Agile certification is an added advantage.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
