Associate Director - Program Management

About Zeta

Next-Gen Banking Tech

1,700+ employees

70%+ roles in R&D

SoftBank, Mastercard, and other investors

$330M at a $2B valuation

About The Role

Responsibilities

• Planning, Design and Execution: Drive the discovery phase, develop and executerealisticquarterly & sprint plansthat meet budget and quality expectations. Actively setand manage expectations of senior stakeholders (internal & client) wrtdelivery timelines and risks. Implement and oversee quality assurance processes to ensure deliverables meet standards.
• Stakeholder Management: Engage with various stakeholders, including client senior stakeholders, business & engineering leaders, design teams, and team members to drive execution. Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal product & engineering teams.
• Delivery oversight & governance: Track delivery progress, identify risks and issues proactively, ensuring that mitigation and resolution plans are in place and are communicated with key client & internal stakeholders. Lead program governance (both internally & with the client)ensuring alignmentonprogress,risksand issues with key stakeholders.
• Change Management: Implement effective change control processes to manage alterations to the scope, schedule, and resources. Actively communicate changes to stakeholders and ensure alignment.
• Leadership and Collaboration Skills : Manage a team of program & project managers (upto 15 direct reports). Engage with senior leadership to clearly identify program purpose & objectives, often leading requirement analysis & business case preparation.
• Resource Management: Identify, allocate, and track resources, including budget, personnel, and equipment.
• Performance Monitoring: Establish and monitor key performance indicators (KPIs) for program success. Make data-driven decisions based on performance metrics.
• Reporting and Documentation: Maintain comprehensive documentation, including project plans, reports, and other relevant materials.
  

Skills

• Program Management Skills :Strong experience in project/program management, including experience leading large-scale, complex technical programs (50-200 FTEs; 8-12 workstreams) in a fast-paced and dynamic environment. Excellent organizational and time management skills, with the ability to deliver high-quality work under tight deadlines.
• Stakeholder Management Skills (clients & internal product & engineering leaders)- Leadership & interpersonal skills, with a proven ability to motivate and lead cross-functional teams.
• Prior experience leading delivery of product & engineering programs in a BFSI environment (preferably credit card domain)
• Strong understanding of scrum and agile methodologies, sprint planning etc.
• Strong hands-on experience on project management tools like JIRA, Trello, Smartsheet, OKR management software, Kanban, etc
  

Nice To Have

• PMP or equivalent project management certification is a plus
• Banking / Credit card domain experience
• SaaS product implementation experience
  

Experience And Qualifications

• 12+ years of software industry experience with 5+ years of experience managing large software development projects from inception to launch in BFSI domain.
• Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus
• Undergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent)
  

Equal Opportunity