At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
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Job Summary -
A career in our Managed Services team will provide you an opportunity to collaborate with a wide arrayof teams to help our clients implement and operate new capabilities, achieve operational efficiencies,and harness the power of technology. Our Application Evolution Services team will provide you with theopportunity to help organizations harness the power of their enterprise applications by optimizing thetechnology while driving transformation and innovation to increase business performance. We assistour clients in capitalizing on technology improvements, implementing new capabilities, and achievingoperational efficiencies by managing and maintaining their application ecosystems. We help our clientsmaximize the value of their Salesforce investment by managing the support and continuoustransformation of their solutions in areas such as sales, service, marketing and customer relationshipManagement.
Minimum Degree Required (BQ) *:
Bachelor’s Degree
Degree Preferred
Bachelor's degree
Required Field(s) Of Study (BQ)
Preferred Field(s) of Study:
Computer and Information Science, Management Information Systems
Minimum Year(s) of Experience (BQ) *:
US
Certification(s) Preferred
Minimum of 1 year of experience Salesforce.com certifications: Certified Administrator or Certified Developer
Preferred Knowledge/Skills *:
Demonstrates Some Level Of Abilities And/or a Proven Record Of Success As Both An Individual Contributor And Team Member As Follows
- Performs initial triage of issues reported by system users;
- Performs manual testing of system changes;
- Performs regression testing;
- Assists in testing automation;
- Assists in system reports/integrations development in enhancement pipeline;
- Prepares functional/Technical specs;
- Assists Transition Manager in onboarding new engagements;
- Provides administrative support to team members, including status reports and client-facing documentation/presentations;
- Offers functional and/or technical subject matter expertise;
- Meets with stakeholders to confirm a thorough set of requirements, aligned to business objectives, gaining an understanding of current and future state business processes;
- Experience in use of Salesforce in a support/Managed Services environment;
- Is responsible for fixes and enhancements to the application to achieve the customer’s business requirements;
- Works together in pods or client-aligned teams to deliver for multiple clients;
- Uses standard methodologies and tools, including ITIL and Agile;
- Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production systems;
- Works and delivers against engagement SLAs and KPIs; and,
- Strong verbal and written communication skills.
- Experience as Salesforce and Data developer.
- Knowledge in Salesforce flows, Lightning component APEX, SOQL, ETL migration tools, REST & SOAP web services.
- Strong team management.
- Desirable experience in managed services and international projects.
Additional Information
- Experience Level: 3 - 5 years
