Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.What You'll DoWe are seeking a proactive and experienced Team Manager to lead a high-performing team of Executive Assistants (EAs)/Administrative Assistants (AAs) who provide seamless, virtual administrative support to senior leaders across the globe. This role is central to driving excellence in service delivery, cultivating a performance-driven culture, and acting as a trusted point of contact for both internal team members and senior-level stakeholders.As a Team Manager, you’ll be responsible for mentoring and coaching a team of high-potential assistants, ensuring service quality, resolving escalations, and leveraging operational data to provide actionable insights to client engagement leads and regional market points of contact. Your ability to lead through influence, think strategically, and elevate performance will be key to success in this role.This position forms part of the Executive Support Services leadership team, where collaboration, sharing of best practices and open, transparent discussions are essential to drive the operation forward.
What You’ll Do
Team Leadership & Coaching
- Lead, coach, and develop a team of Executive/Administrative Assistants who support global leaders with strategic calendar management, travel coordination, expense filing, and other high-value administrative tasks.
- Foster a culture of continuous feedback, accountability, and recognition to drive high team engagement and service excellence.
- Provide performance guidance and career coaching to team members, helping them grow in their roles and align with evolving business needs.
Stakeholder Engagement
- Serve as the primary interface for senior stakeholders (Partners, Principals, Project Leaders and Senior Business Team Leaders) to gather feedback, address escalations, and ensure consistent satisfaction with EA support.
- Build trust-based relationships with global stakeholders, balancing their expectations with operational service offerings.
Operational Excellence & Data Insights
- Analyze team performance and service metrics to identify trends, uncover inefficiencies, and propose business improvements.
- Collaborate with Client Engagement Managers and Market PoCs to deliver clear, data-driven updates and reporting on service delivery outcomes.
- Implement structured workflows and best practices to optimize team productivity and quality of service.
Service Evolution & Innovation
- Identify opportunities to integrate new ways of working, including AI/GenAI solutions, to improve service delivery and simplify administrative workflows.
- Contribute to strategic initiatives that advance the maturity of the Executive Support model across BCG.
What You'll Bring
Professional Experience & Qualifications
- 10+ years of experience, with a proven track record of managing high-performance teams in a matrixed environment (Business Operations, HR Services, PMO, EA/AA domain, etc.)
- Prior experience as an EA or managing EA teams is highly desirable, but not mandatory
- Strong exposure to demanding stakeholder environments in global professional services
- Proven experience in:
- Team management, coaching & development
- Stakeholder relationship management
- Performance and escalation management
- Business reporting & data interpretation
Skills & Attributes
- Exceptional interpersonal skills and high emotional intelligence
- Strong analytical mindset with the ability to draw insights from operational data and translate into actionable recommendations
- Proactive, resourceful, and solution-oriented
- Comfortable working in ambiguous, high-pressure environments with shifting priorities
- Tech-forward mindset; interest in exploring GenAI tools and digital enablers
- Excellent verbal and written communication skills
- Strong command of MS Office (Excel, PowerPoint, Word); experience with dashboards or reporting tools is a plus
- Flexibility to work across time zones as needed for global collaboration
Who You'll Work With
You’ll be a critical part of a globally respected team that delivers impactful support to senior leaders across the world. You’ll have the autonomy to lead, innovate, and shape the team, while being supported by a collaborative, high-performance culture committed to excellence, trust, and continuous improvement.Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.BCG is an E - Verify Employer. Click here for more information on E-Verify.
