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U2opia Mobile - Deputy General Manager IT Operations

6 years

0 Lacs

Bengaluru Karnataka India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

mobile reliability technology data management network architecture storage virtualization server aws azure scalability itil service drive automation monitoring backup strategies cybersecurity security compliance software support erp crm governance budgeting forecasting leadership mentoring strategy analysis networking gcp docker kubernetes nagios zabbix solarwinds ansible terraform servicenow freshservice communication negotiation engineering certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities :

  • Lead the IT operations team to ensure the continuous availability, reliability, and performance of technology infrastructure and services.
  • Oversee data center management, network architecture, storage systems, virtualization, and server infrastructure (on-premise and cloud-based).
  • Manage and monitor cloud infrastructure (AWS/Azure/Google Cloud) ensuring optimal performance, scalability, and cost-efficiency.
  • Ensure proper implementation of ITIL-based practices such as incident management, problem management, change management, and service level agreements (SLAs).
  • Drive automation and monitoring initiatives to improve system uptime, proactive issue resolution, and incident prevention.
  • Develop and implement robust backup and disaster recovery strategies aligned with business continuity requirements.
  • Coordinate with cybersecurity teams to enforce security best practices, threat mitigation, and compliance with data protection regulations.
  • Maintain vendor relationships for hardware, software, network services, and third-party IT solutions, ensuring SLA compliance and cost optimization.
  • Support ERP, CRM, and other enterprise applications from an infrastructure and availability perspective.
  • Establish governance frameworks, policies, and SOPs for technology operations and ensure their consistent application.
  • Participate in IT budgeting, forecasting, and cost control initiatives.
  • Provide technical leadership, mentoring, and performance management of the TechOps team.
  • Collaborate with other IT and business leaders to align infrastructure strategy with organizational goals.
  • Lead RCA (Root Cause Analysis) and ensure continuous improvement for all major incidents and Skills & Competencies :
  • Strong understanding of enterprise IT infrastructure, including networking, servers, storage, databases, cloud, and endpoint systems.
  • Proficiency in managing cloud services (AWS, Azure, GCP), containerized environments (Docker, Kubernetes), and hybrid setups.
  • Hands-on experience with monitoring tools (Nagios, Zabbix, SolarWinds, etc.) and automation tools (Ansible, Terraform, etc.)
  • Expertise in ITIL frameworks, service management tools (ServiceNow, Freshservice), and SLA reporting.
  • In-depth knowledge of cybersecurity best practices and compliance frameworks (ISO 27001, GDPR, etc.)
  • Excellent leadership, communication, vendor negotiation, and problem-solving skills.
  • Proven ability to manage cross-functional teams and large-scale IT operations in a dynamic :
  • Bachelors degree in Computer Science, Information Technology, Engineering, or related field (Masters degree preferred).
  • Certifications such as ITIL v4, PMP, AWS/Azure Certified Solutions Architect, or equivalent are highly desirable.
  • Minimum of 6 years of progressive experience in IT operations, with at least 45 years in a senior leadership/management capacity
(ref:hirist.tech)

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