125 Freshservice Jobs

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description As a Lead Software Engineer - Systems , you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale? At Freshworks are building next gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services & related platform/Foundation-services - for the Small and Mid-market customers across the globe. We have about 32K+ customers (Small/Medium size Organizations) across 140 countries, with ~10 SaaS product offerings. We also deal with 20TB of logs/day – where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with ~1B Messages with ~300K/Min and ~5B conversations with ~6M/Day – where our Chat, Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like ~5M Db Reads/min, ~700K reqs/Min, 600M users and pushing the limits of Cloud Services The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms teams work very closely with our internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales, Customer Success, Onboarding teams). Some of the key themes include providing a “Unified Freshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle. Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers. As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes. Responsibilities: ● Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel. ● Design, Develop, Maintain software ● Be able to plan and execute goals ● Assist Product Owners with planning and roadmaps ● Lead a team of 2-4 engineers ● Strong communication skills a must ○ Platform services exist to be used by other teams in Freshworks ○ Platform Leads will be the face of their service ○ Important goal of a platform service is increasing its adoption ● Leads will communicate and coordinate with other teams across Freshworks ● Mentoring other engineers in the team ● Strong opinions on engineering best practices ● You will own systems that take high scale and are capable of scaling to greater heights ● Ensure 99.99% availability of your production systems ● Ensure 99.999% uptime of your production systems Must Have: ● Overall 6-10 years of Experience ● Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles ● Strong testing habits, passionate towards unit testing and TDD. ● Extensive experience in Agile methodologies ● Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang ● Good understanding of data structures ● Strong understanding of HTTP and REST principles ● Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices. ● Experience handling Production workloads, with experience handling production issues ● Strong CI/CD experience ● Devops knowledge ● Infra knowledge of popular internet serving applications ● Good understanding of multithreading and concurrency primitives ● Strong design skills ● Ability to breakdown a problem ● Cloud/SaaS experience ● Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB ● Strong knowledge of git ● Strong analytical and problem solving skills Qualifications Good to have: ● Prior experience leading a team ● Experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB ● Supporting Production issues brought up by end customers ● Keeping up to date with the cutting edge of technologies ● Familiarity with GitHub a plus ● Experience using static code analyzer tools like SonarQube, Rubocop, checkstyle ● Experience using APM tools like DataDog, NewRelic ● Expertise in Jav Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Level 1 Service Desk Technician Location: Kochi, Kerala, India. Permanent, Full Time. Shift Hours: Morning Shift (6.30am - 3.30pm) About Us: Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology. About the role: We are seeking a dedicated and customer-focused Level 1 Service Desk Technician to join our IT team in Pune, India. The ideal candidate will be responsible for providing first-line technical support to our users, ensuring that IT issues are assigned, resolved, and escalated promptly and efficiently. This role requires working shift hours to provide extended support for our global teams. The emphasis is placed on delivering exceptional customer service and maintaining a high level of user satisfaction. Build Your Career with Cyncly in Kochi! Kochi is Cyncly’s newest hub, opening doors to exciting career opportunities across diverse functions. Here, you’ll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you’ll have everything you need to thrive. Key Responsibilities: Provide First-Line Support: Respond to all incoming service requests and ensure appropriate action, including troubleshooting, resolution, and escalation to senior resources. Request Management: Create, review, assign, and prioritize requests in the service desk system, ensuring accurate and timely updates to meet SLA targets. Troubleshooting: Diagnose and resolve hardware, software, and network issues for end-users. User Assistance and Education: Assist users with IT-related queries and provide guidance on using IT systems and applications. Escalation: Escalate complex issues to higher-level support teams as necessary, ensuring proper documentation and follow-up. Documentation: Create and maintain user-focused solution articles, FAQs, How-To guides, and standard operating procedures (SOP) to enable user self-help and consistency in IT service desk operations. Security Measures: Adhere to and promote security best practices to protect user data and IT infrastructure. Technology Trends: Stay updated on the latest technology trends and advancements to provide informed support. Qualifications: Education: A diploma or degree in Information Technology, Computer Science, or a related field. Language: Proficient in written and spoken English. Experience: 1-2 years' experience in an IT service desk or technical support role. Experience with FreshService is a strong asset. Technical Skills: Strong and demonstrated knowledge of Microsoft 365 and MS Teams. Experience with various laptop and desktop Microsoft and Mac Operating Systems. Understanding of basic troubleshooting, including general IT hardware such as laptops, desktops, network, WiFi, and Bluetooth. Familiarity with service desk software and remote support tools. Certifications: ITIL, CompTIA A+, or other relevant certifications are a plus. Soft Skills: Excellent communication, problem-solving, and customer service skills. Customer Service: Strong customer service orientation with the desire to take ownership of issues to ensure an exceptional end-user experience. Team Player: Ability to work effectively in a global team environment. Working for us: We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions, and we are moving fast to reach them through our biggest asset – our people. You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles. Come and join an international and motivated team in a growing technology company.

Role & responsibilities Answer inquiries to our corporate IT Support Services via phone and company support portal. • Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS. • Support software including: Windows 10/11, Server 2022, Microsoft Office 365 Suite, Freshservice, Google Chrome, Edge, Firefox, Microsoft Teams, SharePoint, OneDrive, Microsoft Exchange, , Go2Assist, OKTA MFA, Mimecast. • Configure laptop computers for end-users using MS InTune imaging process. • Create and maintain Active Directory accounts, e-mail accounts, and group distribution lists. • Modify / Create O365 accounts using MS O365 Admin portal. • Perform software and security upgrades as needed. • Support hardware includes: Laptops, Desktops, Printers, Mobile Phones, Multi-Function Printers. • Support industry-specific software including: Salesforce, Workday, and Avature Preferred candidate profile

We are seeking a detail-oriented and analytical Business Analyst Asset Inventory to oversee and optimize our organizations asset inventory processes. The ideal candidate will be responsible for gathering requirements, analyzing data, identifying process gaps, and supporting the implementation of systems to manage hardware, software, and other physical assets effectively. Key Responsibilities: Analyze existing asset inventory processes and identify areas for improvement in accuracy, efficiency, and compliance. Gather business requirements from stakeholders for asset tracking, procurement, and lifecycle management. Collaborate with IT, Procurement, Finance, and Operations teams to ensure seamless asset lifecycle processes (acquisition, deployment, maintenance, disposal). Design and document workflows and standard operating procedures (SOPs) related to asset inventory. Support implementation and optimization of IT Asset Management (ITAM) or Enterprise Asset Management (EAM) systems. Generate reports and dashboards for asset inventory status, trends, compliance, and audits. Ensure compliance with licensing agreements, warranties, and asset-related regulatory requirements. Conduct data quality assessments and support regular asset reconciliations and audits. Assist in building business cases for system/tool upgrades or process changes. Provide user training and support for asset management tools and practices. Required Skills and Qualifications: Bachelors degree in Business Administration, Information Technology, Supply Chain, or related field. 35 years of experience as a Business Analyst, preferably in Asset Management, ITSM, or Inventory Control domains. Strong analytical, problem-solving, and communication skills. Experience with asset management platforms (e.g., ServiceNow, Freshservice, Ivanti, SAP, or CMDBs). Familiarity with hardware/software lifecycle management, procurement processes, and ITIL practices. Proficiency in data analysis tools (Excel, Power BI, SQL) and process mapping tools (e.g., Visio, Lucidchart). Strong documentation skills: BRDs, process flows, SOPs, and user guides.

Summary Signode, the Transit Packaging division of Crown Holdings, Inc. (NYSE: CCK), has its global headquarters in Tampa, Florida. Signode is a global leader in transit packaging, with over 80 manufacturing facilities across six continents and more than 7,000 workers worldwide. The Lead Service Desk Technician in Modern Workplace Services (MWS) is a critical cross-functional team member enabling IT services across the organization. As an enthusiast with a strong, agile, and open mindset, you will work with the team to deliver the best answers to our business user needs and take the global service desk responsibility for IT support of applications, desktop PC / Laptop device management, and connected services. You will use your deep technical skills to establish an optimal workplace environment. You will engage with the team to develop and administer a modern workplace environment and support different services/products based on Microsoft Cloud solutions and endpoint management tools. Position Qualifications Education: Bachelor’s Degree in Computer Science or a related field or equivalent experience Information Technology Infrastructure Library (ITIL) training and certification are a plus Technical certifications in the following areas are a plus: Microsoft O365, Navision, Exchange, SharePoint, Power Automate, PowerApps, D365 CE, D365 ERP, etc. Experience: Minimum of 6-8 years of experience in the information technology field, with experience as a level two client/modern workspace engineer within a client service support environment Experience with acquiring, commissioning, managing, and decommissioning various client hardware and software technologies Experience with Microsoft Office 365 tool sets Experience using ticketing systems within ITSM/ITIL framework - knowledge, incident, change, service request, asset management, etc. Experience in a global multi-site manufacturing company is a plus Experience creating training material and training associates a plus Experience with low or no-code application building or Robotic Process Automation (RPA) with tools like PowerAutomate is a plus Skills: General: Troubleshooting and configuration of associate issues in an MS O365 environment Ability to conduct root-cause analysis for service interruptions and establish preventive measures Adheres to standards, best practices, and Service Level Agreements (SLAs) between IT and the business Brings forth new ideas to simplify, standardize, and strategically align with the corporate goal of One Signode and better supportability Additional experience in HRIS and Navision ERP is a plus Language requirements of English and (French/ Spanish/ German) Technical: O365/AD/Azure – Basic skills in adding/removing permissions for access and licensing. Add/remove associates and computers, and add/remove mailbox(s) or shared mailbox(s) permissions PC Desktop and Laptop – Basic knowledge of PC Desktop & Laptop diagnostics and testing skills. Perform rebuilds, installations & imaging of client computers Mobile Devices – Has a basic understanding of mobile diagnostics and management. Has performed rebuilds, installations & imaging of devices. iOS and Android skills are required. MDM (Mobile Device Management) and InTune skills are a plus Printers – Good knowledge and troubleshooting skills on printers and print server administration. PrinterLogic skills a plus Asset Management – Basic skills on how to manage hardware and software assets within tools like Freshservice and InTune Administrative & Compliance skills: Document processes using standard templates. Ensure the modern workspace documentation is up to mark. Create modern workspace knowledge articles. Ability to operate remotely, providing support using tools like ScreenConnect, LogMeIN, GotoMyPc, TeamViewer etc. Ensure weekly status reports are produced. Operate in an ITIL framework and adhere to SOX compliance needs Exhibit simplified Vendor administration & engagement. Streamline hardware and software procurement. Services Administrative & Compliance skills: Document processes using standard templates. Ensure the modern workspace documentation is up to mark. Create modern workspace knowledge articles. Ability to operate remotely, providing support using tools like ScreenConnect, LogMeIN, GotoMyPc, TeamViewer etc. Ensure weekly status reports are produced. Operate in an ITIL framework and adhere to SOX compliance needs Exhibit simplified Vendor administration & engagement. Streamline hardware and software procurement. Services

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including email setup, access provisioning, and laptop configuration. Job Location Mumbai, Mumbai (All Areas)

Experience Required: 6+ Years in ITSM platforms with at least 2+ Years of hands-on experience in Freshservice / FreshDesk Experience with ServiceNow or other similar ITSM platforms is a plus Job Summary: We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the ability to bridge technical solutions with business needs. The candidate will work on designing and deploying service catalogs, process automation, SLAs, and workflows that enhance user experience and operational efficiency. Key Responsibilities: Freshservice Platform Administration & Configuration Design, configure, and maintain modules in Freshservice including Incident, Problem, Change, Service Request, Knowledge, and CMDB . Create and manage Service Catalogs , Request Forms, Approval Workflows, and SLA/OLA policies. Customize Business Rules, Automator workflows, Dispatch Rules, Observer Rules, and Scenario Automations. Integrate Freshservice with third-party systems and tools (e.g., MS Teams, Outlook, AD, monitoring tools) using APIs, Webhooks, or native integrations. Process Design and Business Engagement Collaborate with business users, service owners, and stakeholders to gather requirements and map them to Freshservice capabilities. Present use cases and translate functional requirements into technical specifications. Build prototypes and demonstrate solutions to business teams for feedback and refinement. Development & Automation Work with automation scripts and orchestration capabilities to automate routine tasks, escalations, and notifications. Design and implement workflow automation for service requests, onboarding/offboarding, and asset lifecycle. Reporting & Analytics Configure dashboards, performance reports, SLA metrics, and trend analytics. Provide actionable insights and recommendations to improve service delivery. Governance & Continuous Improvement Maintain platform hygiene, version upgrades, and best practices in platform usage. Identify opportunities for process improvements and lead initiatives for continuous service optimization. Required Skills: Strong hands-on experience in Freshservice administration and configuration Sound understanding of ITIL v3/v4 framework Experience in Service Catalog design , Workflow configuration , and SLA/OLA implementation Experience integrating Freshservice with systems like Azure AD , email platforms , or monitoring tools Ability to understand and translate business requirements into ITSM solutions Familiarity with REST APIs, JSON, and scripting for Freshservice integrations Excellent communication and documentation skills Preferred Qualifications: Experience in other ITSM platforms like ServiceNow , BMC Remedy , or Freshworks Exposure to automation platforms like Power Automate in conjunction with Freshservice Certifications in ITIL Foundation or Freshworks platforms Experience in change management , asset management , or onboarding process automation

Job Summary Synechron is looking for an experienced Senior Service Desk Engineer to be a key frontline support resource within our IT support team. This role is responsible for delivering efficient technical assistance to users, diagnosing and resolving hardware, software, and network issues, and ensuring a seamless IT experience for employees and stakeholders. The ideal candidate will contribute to maintaining high service quality, support incident resolution, and facilitate the continuous improvement of support processes. This position offers growth opportunities for professionals seeking to deepen their IT service management expertise and technical support capabilities. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) for handling L1 and L2 tickets Remote support tools (e.g., TeamViewer, AnyDesk) Office productivity applications (MS Office, Google Workspace) Diagnostic utilities (ping, traceroute, network analysis tools) Preferred Software Skills: Monitoring or dashboard tools (e.g., SolarWinds, Nagios) Knowledge management platforms Network configuration tools Overall Responsibilities Act as the primary point of contact for internal users and clients, providing technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows (7, 8.1, 10), Mac OS, and other desktop/laptop OS (including RedHat if applicable) Diagnose and resolve user issues related to applications like Outlook, VDI, and other enterprise software Check room readiness and support technical setup for client visits and meetings Document troubleshooting steps, actions, and solutions thoroughly in tickets and knowledge bases Escalate unresolved issues promptly to appropriate support levels Drive timely ticket resolution and ensure adherence to service level agreements (SLAs) Follow up with users regarding ticket status and resolution updates Contribute to process improvements and create knowledge base articles for recurring issues Coordinate with network teams in resolving connectivity issues or implementing service requests Offer feedback on support processes and suggest optimizations Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing and resolving hardware/software issues on Windows and Mac OS Preferred: Basic diagnosis of network issues and connectivity problems Operating Systems: Essential: Windows 7, 8.1, 10; Mac OS (latest & previous versions) Preferred: RedHat OS and familiarity with enterprise Linux environments Tools & Platforms: Essential: Ticketing system proficiency (ServiceNow, ServiceDesk Plus, etc.) Preferred: Knowledge base management, remote support tools Networking Concepts: Basic understanding of IP addressing, DNS, DHCP, and LAN/WAN connectivity Experience Requirements Minimum 4-7 years in service desk or technical support roles within corporate environments Proven experience managing Level 1 and Level 2 support requests Demonstrated ability to troubleshoot desktop OS issues, applications, and basic network problems Experience in handling incident escalation and resolution Knowledge of ITIL best practices is desirable Alternative experience: Candidates with extensive hands-on support experience and a track record of resolving diverse technical issues are encouraged to apply. Day-to-Day Activities Handle incoming support requests via phone, email, or ticketing portals, prioritizing and categorizing issues Troubleshoot and resolve user issues with desktops, laptops, applications, and network connections Conduct remote diagnostics and support sessions to determine root causes Log detailed resolution steps and update tickets with accurate information Escalate complex or unresolved problems to higher-level support teams Monitor open tickets, ensure timely closure, and follow SLA requirements Prepare and verify client meeting rooms and equipment prior to visits Document knowledge articles for common issues and contribute to process enhancements Communicate regularly with users about ticket progress and resolution timelines Collaborate with network or other technical teams to resolve connectivity or hardware issues Provide feedback to improve service desk procedures Qualifications Bachelor's degree in IT, Computer Science, BCA, or relevant field ITIL Foundation certification (preferred) Proven ability to diagnose, resolve, and document technical issues effectively Excellent communication skills (verbal and written) Flexibility to work rotational shifts, including weekends and holidays as required Willingness to continuously upgrade skills and stay current with emerging technologies Professional Competencies Strong analytical and problem-solving abilities Organized, proactive, and self-motivated Ability to work independently and efficiently manage multiple tickets Excellent communication and customer service skills Collaboration skills to coordinate with cross-functional teams Adaptability to shift schedules and dynamic support environments Continuous learning mindset to develop technical expertise S YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Candidate Application Notice

Job Title: Desktop Support Engineer Location: Noida, India Job Type: Full-time Experience: 1–3 years (can be adjusted based on your needs) Working Days: Monday to Friday (with occasional weekend support, if required) Salary: As per industry standards Job Summary: We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team in Noida . The ideal candidate will be responsible for providing technical support and troubleshooting services to end users for hardware, software, and network-related issues across desktops and laptops. Key Responsibilities: Provide first-level support for desktop/laptop hardware, software, and network issues. Install, configure, and maintain operating systems (Windows/macOS/Linux) and standard applications. Set up and maintain user accounts, permissions, and passwords. Troubleshoot and resolve issues related to printers, scanners, and other peripheral devices. Support video conferencing tools and meeting room equipment. Respond to service requests and incidents via ticketing systems within defined SLAs. Maintain asset inventory and perform regular system updates and patches. Coordinate with other IT teams or vendors for escalation and resolution of complex issues. Ensure compliance with company IT policies and security standards. Required Skills & Qualifications: Diploma/Degree in IT, Computer Science, or related field. 1–3 years of experience in desktop support or technical support roles. Proficiency in Windows 10/11, Microsoft Office 365, and remote desktop tools. Familiarity with Active Directory, basic networking, and antivirus tools. Strong troubleshooting and communication skills. Ability to work independently and manage multiple priorities. Excellent customer service orientation and interpersonal skills. Good to Have: Industry certifications like CompTIA A+, Microsoft MCSA/MD-100, ITIL Foundation. Exposure to ITSM tools (e.g., ServiceNow, Freshservice, Jira). Basic scripting or automation knowledge. Job Types: Full-time, Fresher Pay: ₹20,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): Desktop Networking engineering Work Location: In person

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. The mission of our Business Technology (BT) team is to empower LiveRamp’s workforce through technology solutions that make their work easier, faster and more effective. Within BT, our Client Services team plays a fundamental role in this work. Our Support Engineers are the face of our IT operations, providing in-office support to our office-based teams, virtual support to our remote employees, and serving as application administrators for the platforms we use to deliver services. Key Responsibilities Office Build-out: support the build-out of new office space in Hyderabad, including Setting up workstations with monitors and other peripherals Working with a Network Engineer to build-out and connect on-premise hardware stack Install all of the necessary equipment in conference rooms and ensure it is functional Ensure office employees are able to connect to the internet and LiveRamp applications Troubleshoot and resolve any issues that arise in employee’s ability access the systems they need to perform work Customer Support: provide in-person and remote support with empathy, understanding and care, leaving our customers feeling delighted by every interaction with you Endpoint Management: perform physical tasks, builds, conference room support and other duties for laptops, printers, servers, video conferencing, iPad and network hardware maintain an inventory of hardware and software assets Tier 1 - 4 Support: respond to support requests that are made through our ticketing system, troubleshooting and resolving issues across a wide variety of platforms, through clear, concise, jargon-free communication with the requestor Optimize & Innovate: continuously look for opportunities to improve processes, automate work and improve our employees’ experiences System Administration: serve as the system administrator for one or more applications, maintaining, monitoring, securing, supporting and enhancing the application Educate: provide proactive guidance, direction and training to users, helping them become self-reliant and proficient on their toolsets You Possess An insatiable need to help people and feel the satisfaction of delighting your customers Incredible patience and empathy when helping people who may be less technologically savvy A deep appreciation for how important it is to support an Executive team in such a way that their interaction with technology is seamless and worry-free At least 5 years’ experience working in IT, with at least 3 of those years being in desktop support The need to keep busy, constantly looking for ways to contribute to the productivity of the wider team Stellar communication skills, which enable you to take complex matters and explain them in a way that anyone can understand, without condescension or judgment A love of technology and a curiosity that drives you to always look for new and exciting ways to use it in making work easier and more effective Significant experience in building and supporting Macs, which comprise 80% of our desktop fleet Experience building and supporting Windows desktop Experience as a system administrator for an ITSM system, preferably FreshService or Jira Service Management Experience with Google gSuite, and Microsoft Office Familiarity with the following tools: Jamf, Workspace One, or MS Intune Administration Crowdstrike, Netskope and other security tools asset management software Experience with hardware procurement, with vendor management experience a bonus An ISO, ITIL or other certification(s) or a strong desire to obtain them Benefits Flexible paid time off, paid holidays, options for working from home, and paid parental leave. Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, accident, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more. Your medical benefits extend to your dependents including parents. More About Us LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. To all recruitment agencies : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 1 – 3 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 1 – 3 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

📍 Onsite | US Hours | Growth Opportunity About Cintra Cintra Software & Services is a global leader in multi-cloud infrastructure and database modernization. We help businesses transition to cutting-edge cloud solutions, ensuring security, compliance, and operational efficiency. Join our dynamic IT team and contribute to innovative technology solutions while working in a collaborative environment! About The Role We are seeking a Microsoft 365 & Azure System Administrator to oversee and manage our Microsoft 365 ecosystem, Azure Active Directory, user access, security, and compliance. This role involves working closely with various teams, handling system updates, troubleshooting, and optimizing security across our IT platforms. Key Responsibilities 🔹 Microsoft 365 & Azure Management Administer and monitor Microsoft 365 services (Teams, SharePoint, Exchange Online, OneDrive). Oversee HubSpot, LinkedIn Learning, and FreshService administration. Maintain synchronization and performance of Azure AD and connected systems. 🔹 User Access & Security Manage user roles, permissions, and security groups across Teams, SharePoint, and Intune. Conduct regular access audits to ensure security compliance. Implement MFA, Conditional Access, and Microsoft Defender security features. Monitor security patches and resolve vulnerabilities. 🔹 System Administration & Compliance Ensure system updates, decommissioning of outdated devices, and compliance adherence. Oversee user data backups and manage Microsoft security standards. Maintain clear documentation of system configurations and internal processes. 🔹 Support & Collaboration Provide technical support for MS-related issues, including password resets and access issues. Work with IT teams on process automation and platform optimizations. Assist in user onboarding, offboarding, and IT project implementations. What You Bring ✔ 2-3 years of experience in Microsoft 365, Azure AD, SharePoint, Exchange Online . ✔ Strong knowledge of Azure AD, Teams, OneDrive, Intune, and Endpoint Manager . ✔ Experience with security protocols (MFA, Conditional Access, Defender) . ✔ Understanding of hybrid environments (on-prem AD + Azure AD sync) . ✔ Excellent troubleshooting, documentation, and communication skills . Nice to Have ➕ Microsoft Certifications (MS-102, SC-300, AZ-104). ➕ Experience with Microsoft Graph API, Power Automate, or Veeam 365 Backup . ➕ Familiarity with other cloud platforms . Why Join Cintra? 🚀 Work on cutting-edge cloud projects with a fast-growing, global team . 💡 Gain hands-on experience in IT security, compliance, and system administration . 📈 Career growth in a tech-forward, cloud-focused company. Join us and take your Microsoft 365 & Azure expertise to the next level! Apply today. #TeamCintra Cintra Software & Services is an Equal Employment Opportunity Employer.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As a Customer Success Engineer (CSE) for the CX Suite of Products (Freshdesk, Freshchat, Freshcaller, and Freddy AI), you will serve as a trusted product advisor, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Product, Engineering, Support, and other Go-To-Market teams to drive customer success and maximize product adoption. Rather than managing a portfolio of accounts directly, you will assist customer-facing teams by providing technical guidance, solution consulting, workflow assessments, and strategic recommendations to help customers fully realize the value of the CX Suite. Your expertise across support workflows, digital engagement, conversational AI, and customer journey optimization will play a critical role in enhancing customer outcomes, expanding product usage, and influencing the product roadmap. Key Responsibilities Adoption through Product Consultation Act as a subject matter expert (SME) for Freshdesk, Freshchat, Freshcaller, and Freddy AI, Freshservice assisting CSMs and customers with advanced product consultations, use case reviews, and adoption strategies. Conduct workflow audits and discovery sessions (including agent shadowing) to assess adoption trends, identify gaps, and recommend improvements aligned to customer goals. Provide consultative guidance and best practices across ticketing, messaging, calling, automation, AI, analytics, and omnichannel engagement. Partner with customers during key transformation initiatives, helping them design optimal workflows, leverage AI/automation, and unlock self-service efficiencies. Retention & Expansion Strategy Support CSMs in driving retention and expansion by addressing adoption challenges, demonstrating product value, and positioning solutions based on customer needs. Drive data-backed utilization-based expansion campaigns in collaboration with the account team using insights from workflow audits and product analytics. Proactively engage on at-risk accounts by providing mitigation strategies and actionable guidance to support CSMs Cross-Functional Collaboration & Roadmap Influence Represent customer needs in internal expansion and Product & Engineering (P&E) connects, surfacing churn risks, feature feedback, and adoption barriers. Consolidate structured customer insights to influence roadmap planning and advocate for enhancements that align with customer priorities. Participate in the CX Steering Committee, representing customer needs in product development discussions. Learning & Enablement Lead workshops, webinars, and enablement sessions focussing on support transformation journeys. Spearhead enablement initiatives for CSMs by building adoption dashboards, ROI calculators, playbooks, FAQs, and driving CSE-AMA sessions. Develop tools, templates, and best practice guides to help teams proactively identify opportunities for product adoption and expansion. Stay updated on product innovations and industry trends, continuously refining enablement assets and consultative approaches. Customer Advocacy Lead Customer Outreach programs to collect feedback on new features, product gaps, and areas for improvement. Actively contribute to the Freshworks Community by joining Ask an Expert sessions, participating in Customer Councils (VOC). Identify and showcase customer success stories that highlight the transformational impact of the CX Suite. Qualifications 3-5 years of experience in CX consulting, technical account management, solutions engineering, or other customer experience focused roles. Strong product knowledge of Freshdesk, Freshchat, Freshcaller, Freddy AI preferred. Deep understanding of customer service operations, digital engagement trends, AI in support, omnichannel workflows, and automation best practices. Hands-on experience conducting discovery workshops, workflow assessments, technical training, and customer enablement sessions. Strong analytical skills to evaluate product adoption, usage trends, customer health metrics, and ROI. Excellent communication, presentation, and stakeholder management skills, able to work across technical and business teams. Proven ability to influence product roadmap through structured customer feedback. Experience working with cross-functional teams (Product, Engineering, Support, Sales) to deliver value-driven outcomes for customers. Good to have: ITIL certification SKILLS 1. Technical & Product Expertise CX Suite Proficiency: Deep, expert-level knowledge of the Freshworks CX Suite, including Freshdesk, Freshchat, Freshcaller, and Freddy AI. Customer Service Operations: Comprehensive understanding of customer service and support center operations, including ticketing, messaging, and voice channel workflows. Digital Engagement & Omnichannel Strategy: Knowledge of modern digital engagement trends and best practices for creating seamless omnichannel customer experiences. AI & Automation: Expertise in applying AI and automation principles within a support context to drive efficiency and self-service. ITIL Framework: (Preferred) Familiarity with ITIL concepts and best practices for service management. 2. Consultative & Analytical Skills Workflow Auditing & Process Analysis: Ability to conduct in-depth discovery sessions and workflow assessments (including agent shadowing) to map customer processes, identify gaps, and uncover inefficiencies. Data Analysis: Strong analytical skills to interpret product adoption data, usage trends, and customer health metrics to derive actionable insights. Solution Consulting: Skill in providing consultative guidance and recommending best practices to solve complex customer challenges and help them achieve their business goals. ROI Analysis: Ability to build and utilize tools like ROI calculators to demonstrate and quantify the value of product adoption for customers. Problem-Solving: A proactive approach to identifying customer risks and developing effective mitigation strategies. 3. Communication & Stakeholder Management Cross-Functional Collaboration: Proven ability to work effectively with internal teams, including Customer Success Managers (CSMs), Sales, Product, Engineering, and Support, to deliver customer value. Stakeholder Management: Excellent skills in managing relationships and communicating effectively with both technical and business stakeholders at all levels. Presentation & Facilitation: Strong ability to lead and present in various settings, including discovery workshops, technical training sessions, webinars, and executive-level consultations. Customer Enablement: Experience in creating and delivering enablement content and sessions for both customers and internal teams. 4. Strategic & Commercial Acumen Adoption Strategy: The ability to develop and implement strategies that drive deeper product adoption and usage aligned with customer objectives. Retention & Expansion Focus: A clear understanding of how to support retention and expansion goals by demonstrating product value and identifying opportunities. Roadmap Influence: Proven ability to gather, consolidate, and present structured customer feedback to influence the product roadmap and advocate for key enhancements. Customer Advocacy: Skill in building customer relationships to the point of advocacy, identifying success stories, and facilitating feedback through programs like Customer Councils. 5. Enablement & Content Development Asset Creation: Ability to develop practical tools and resources such as playbooks, best practice guides, FAQs, and adoption dashboards. Training & Workshop Leadership: Experience leading enablement initiatives, including workshops and "Ask Me Anything" (AMA) style sessions for internal teams. Continuous Learning: A commitment to staying updated on product innovations and customer experience industry trends to continuously refine consultative approaches and enablement materials. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Greetings from Teknikoz Experience : 5+ Years Must have skills : AWS, Palo Alto, Prisma, Firewall and Cloud Security Certification Job Summary : The Cloud Subject Matter Expert (SME) will be responsible for providing expertise and guidance on cloud computing technologies, ensuring the effective implementation and management of cloud infrastructure, and driving innovation through cloud solutions. Cloud SME will work closely with IT teams, stakeholders, and external vendors to design, deploy, and maintain scalable, secure, and efficient cloud environments. Key Responsibilities : Cloud Architecture & Design : Develop and design hybrid cloud reference architecture and define target state AWS and Azure architecture. Design and implement cloud architecture solutions to meet organizational needs, ensuring scalability, security, and cost-effectiveness. Collaborate with enterprise architects and IT teams to integrate cloud solutions with existing infrastructure. Experience with private and public cloud architectures, microservices architecture, and hybrid cloud integration. Monitoring : Lead cloud projects, including planning, execution, and monitoring support with Knowledge of DevOps and Monitoring tools like Site24x7, DataDog, FreshService, etc. Develop and execute strategies based on detailed analysis, using workload automation tools and monitoring tools. Serve as the primary point of contact for all matters related to cloud computing, offering expert guidance and support to internal teams and clients. Collaborate with cross-functional teams to troubleshoot and resolve complex cloud-related issues. Conduct assessments of existing cloud infrastructure, identify areas for improvement, and implement optimization strategies to enhance performance, reliability, and efficiency. Stay abreast of the latest cloud technologies, trends, and best practices, and provide recommendations for their adoption as appropriate. Cloud Management & Optimization : Monitor and manage cloud infrastructure to ensure optimal performance and availability. Implement best practices for cloud management, including cost management, security policies, and resource optimization. Conduct regular assessments and audits of cloud environments. Provide guidance and recommendations on optimizing cloud resources for cost efficiency and performance. Technical Support & Troubleshooting : Provide advanced technical support and troubleshooting for cloud-related issues. Act as a point of escalation for complex cloud problems. Security & Compliance : Implement and maintain robust security measures to protect cloud data and applications. Implement and manage security controls such as access controls, encryption, vulnerability management, and incident response Ensure cloud solutions comply with security standards, regulatory requirements such as such as ISO 27001, PCI DSS, and HIPAA Conduct regular security assessments of AWS and Azure environments to identify vulnerabilities and risks Integrate and manage third-party security solutions like Palo Alto VM and CN series firewall, Prisma, and F5 security with AWS and Azure environments. Conduct security awareness training and education programs for employees. Innovation & Continuous Improvement : Stay updated with the latest trends and developments in cloud computing. Recommend and implement innovative cloud solutions to enhance business operations. Drive continuous improvement initiatives to optimize cloud performance and efficiency. Mentorship: Provide mentorship to team and stakeholders on cloud technologies and best practices. Develop documentation and relevant materials to support cloud initiatives. Collaboration & Communication : Work closely with cross-functional teams to deliver comprehensive cloud solutions. Communicate effectively with stakeholders to understand business requirements and translate them into cloud solutions. Manage client interactions, requirement gathering discussions, and influence client evaluation criteria and decision-making. Participate in pre-sales activities, including solution design, proposal development, and client presentations. Willing and adaptable to work in various shifts as required. Participate in on-call rotation and provide off-hours support as needed. Technical Skills: In-depth knowledge of cloud architecture, services, security and deployment models. Experience with cloud platforms like AWS, Azure, Google Cloud Platform (GCP). Proficiency with Cloud and DevOps monitoring tools like, New Relic, Site24x7, Datadog, etc Good understanding of ITIL frameworks and ITSM tools like ServiceNow and FreshService. Proficiency with third-party security solutions like Palo Alto VM and CN series firewall, Prisma, and F5 security is must. Proficiency with infrastructure as code (IaC) tools such as Terraform, CloudFormation, or ARM templates. Strong understanding of security frameworks and standards such as ISO 27001, PCI DSS, and HIPAA. Strong understanding of networking, virtualization, and storage in cloud environments. Familiarity with DevOps and Agile methodologies, processes, and tools such as CI/CD pipelines, Jenkins, Docker, and Kubernetes. Experience in Linux administration and Bash/Powershell scripting. Good understanding of Coding languages like C, Python, Java or Javascript. Experience creating, deploying, and operating large-scale applications on AWS/Azure/GCP. Hands-on experience in setting up and using DevOps-related tools and processes. Certifications : Relevant cloud certifications such as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, Google Cloud Certified, or similar. Experience with DevOps Tools & Technologies (Git, Docker, Kubernetes, CI/CD Tools, Terraform) Experience with ITSM and Monitoring Tools (FreshService, ServiceNow, Site24x7, Datadog) Experience with scripting languages (e.g., Python, Bash) is a plus. Terraform Certified (Good to have). Soft Skills : Excellent problem-solving and analytical skills. Strong communication, presentation, and writing skills. Ability to work independently and as part of a team. Strong project management and organizational skills. Ability to work with geographically dispersed teams and possess cross-cultural competence. Proactiveness and a passion for learning new technologies. A strong stage presence and ability to manage client interactions and discussions. A strong motivator with prominent levels of energy. Work Environment : The role typically involves working in various shifts to support customers in a 24/7 roster-based model within an office environment.

Key Responsibilities: Provide first-level and second-level technical support for desktops, laptops, printers, and mobile devices. Install, configure, and maintain Windows, macOS, and Linux operating systems. Troubleshoot hardware and software issues both remotely and onsite. Set up new user accounts, permissions, and profiles as per company policies. Support Office 365 , email clients, VPN, antivirus, and standard business applications. Maintain asset inventory, log service requests, and update support tickets. Perform system upgrades, patches, and routine preventive maintenance. Collaborate with network and system admins on escalated technical issues. Ensure data backups , drive encryption, and endpoint security compliance. Provide technical documentation and user guides when needed. Required Skills and Qualifications: Diploma or bachelor's degree in Information Technology, Computer Science, or related field. 13 years of experience in desktop or IT support. Strong knowledge of Windows 10/11 , Microsoft Office , Active Directory , and remote support tools . Experience with ticketing systems (e.g., ServiceNow, Jira, Freshservice). Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Excellent troubleshooting and problem-solving abilities.

Job Summary: We are looking for a Desktop Support Engineer with hands-on experience in IT support operations to join our client-facing team in Gurugram. The ideal candidate should have in-depth experience in managing end-user issues, IT onboarding/offboarding, email configuration, and backup processes. Key Responsibilities: Provide day-to-day desktop support for end users (Windows environment). Handle ticketing system and ensure timely resolution of incidents and service requests. Configure, troubleshoot, and manage Microsoft Outlook , including OST/PST file handling and email backup procedures. Support user onboarding/offboarding , including provisioning/de-provisioning of IT assets and account setups. Manage IT asset inventory and ensure accurate documentation of issued/returned devices. Assist with OneDrive sync issues and configurations. Perform IT formalities for employee exits (data backup, access revocation, asset collection, etc.). Provide basic network and printer support at the desktop level. Key Skills Required: Strong working knowledge of Outlook , OST/PST management , and email backup Experience with ITSM/ticketing tools (e.g., ServiceNow, Freshservice, etc.) Familiarity with IT asset management tools Good understanding of OneDrive troubleshooting and data migration Proficiency in handling IT onboarding and exit formalities Excellent communication and documentation skills

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Lead - Integrated Marketing (Virtual Events) Are you passionate about creating seamless, high-impact virtual events? Do you thrive in a fast-paced, dynamic environment? Freshworks is looking for a Virtual Events Lead to drive the logistics, execution, and innovation behind our virtual experiences. If you love orchestrating engaging virtual events that captivate audiences, this is the role for you! What you’ll do: Own the virtual event process: Manage the intake of event requests, keep the virtual event calendar current, and ensure seamless communication with stakeholders. Design impactful landing pages: Craft compelling, conversion-optimized event landing pages that grab attention and drive registrations. Set the stage for success: Create dynamic live and simulated virtual events that reflect our brand and enhance audience engagement. Master the tech and logistics: Ensure smooth operations by setting up webinar platforms, running tests, managing registrations, and troubleshooting in real time. Boost event visibility: Partner with our email center of excellence to promote our virtual events through targeted email campaigns and integrated marketing strategies. Deliver an engaging experience: Enable speakers on the platform, moderate Q&A, chat, and interact with attendees through polls and surveys to maximize engagement. Measure, learn & improve: Track performance metrics, analyze attendee engagement, and optimize future events for better results. Success Metrics (KPIs): Registration & attendance growth: Drive higher sign-ups and maximize participation. Audience engagement: Track interaction levels, live participation, and attendee feedback. Operational excellence: Continuously refine processes to enhance event execution efficiency. Qualifications What You Should Bring to the Table: Project management rockstar: You’re a pro at juggling multiple events, keeping stakeholders aligned, and ensuring deadlines are met. Collaboration champion: You thrive in a cross-functional environment, working with marketing, sales, and web teams to make events successful. Tech-savvy builder: Experience with webinar platforms (Zoom, Goldcast), website CMS tools (Contentful), and marketing automation platforms (Marketo, HubSpot, Salesforce). Detail-oriented and precise: You spot and fix issues before they happen, ensuring flawless execution across all event elements. Process innovator: You’re always looking for ways to improve workflows, automate processes, and enhance efficiency. Data-driven decision maker: You use analytics to optimize event performance, track success, and continuously improve audience engagement. Adaptable & agile: You thrive in a fast-moving environment and are comfortable evolving with changing priorities. Additional Information We provide enterprise-grade service software without the complexity, helping to deliver exceptional customer and employee experiences. Join our team to shape the future of virtual events and bring fresh, engaging experiences to life! Ready to make an impact? Apply now and help us revolutionize virtual experiences! At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Technical Program Manager - saasgenie Job Description Company Overview saasgenie is seeking an experienced Technical Program Manager to join our dynamic technology team based in North America. As a key leader in our organization, you will drive the successful delivery of complex technical programs focused on custom SaaS integrations and data migration solutions. This role requires a unique combination of technical expertise, customer-facing skills, and program management excellence to deliver exceptional value to our clients. Position Summary The Technical Program Manager (TPM) will oversee the end-to-end lifecycle of technical projects, combining deep technical expertise with strong program management skills and customer engagement capabilities. This role requires proven experience with SaaS platforms, integration development, and data migration projects, along with the ability to confidently present to customers and contribute to business development efforts. Key Responsibilities Technical Leadership & Program Management Manage complete project lifecycles for custom SaaS integrations and data migration initiatives Lead technical architecture discussions and integration design reviews for Freshdesk, Intercom, Freshservice, and other SaaS platforms Oversee custom application development projects from requirements gathering through deployment and support Coordinate complex data migration programs including data assessment, transformation, validation, and cutover activities Drive the technical program management for data migration product offerings, ensuring successful delivery of complex data transformation and migration projects for enterprise customers Lead the development and delivery of custom integrations and applications for major SaaS platforms with direct customer interaction and business development support Ensure technical solutions meet scalability, security, and performance requirements Drive continuous improvement initiatives across all technical programs Customer Engagement & Business Development Present technical solutions and project proposals confidently to prospective and existing customers Lead customer discovery sessions to understand integration requirements and migration needs Collaborate with sales teams to develop compelling technical proposals and support deal closure Conduct technical demonstrations and proof-of-concept presentations Manage customer expectations and maintain strong relationships throughout project delivery Serve as the primary technical point of contact for enterprise customers during project execution SaaS Platform Expertise Leverage deep knowledge of Freshdesk, Intercom, and Freshservice platforms to design optimal integration solutions Stay current with platform updates, API changes, and new capabilities across supported SaaS ecosystems Develop and maintain integration patterns and best practices for supported platforms Troubleshoot complex integration issues and provide technical guidance to development teams Ensure compliance with platform-specific security and governance requirements Data Migration Leadership Lead data migration projects from initial assessment through successful production cutover Develop comprehensive migration strategies including data mapping, transformation rules, and validation procedures Coordinate with customer technical teams to understand source systems and target requirements Manage migration testing, validation, and rollback procedures Ensure data integrity, security, and compliance throughout migration processes Cross-Functional Coordination Collaborate with Engineering, Product, Sales, and Customer Success teams to ensure project alignment Facilitate communication between technical teams and business stakeholders Coordinate dependencies across multiple customer projects and internal development initiatives Manage resource allocation and timeline coordination across all technical programs Provide regular status updates and metrics to leadership and customers Quality Assurance & Risk Management Establish and enforce quality standards for integration development and data migration processes Proactively identify and mitigate technical and operational risks Develop comprehensive testing strategies for integration and migration projects Ensure all deliverables meet functional requirements and customer specifications Coordinate post-deployment support and issue resolution activities Required Qualifications Education & Experience Bachelor's degree in Computer Science, Engineering, Information Technology, or related technical field 5+ years of technical program management experience with SaaS platforms and integrations 3+ years of hands-on experience with Freshdesk, Intercom, Freshservice, or similar SaaS platforms Proven experience managing data migration projects and working with enterprise data systems Demonstrated success in customer-facing technical roles with business development responsibility Technical Skills Deep expertise with SaaS platform APIs, webhooks, and integration architectures Strong understanding of Freshdesk, Intercom, and Freshservice platforms, including customization and integration capabilities Experience with data migration tools, ETL processes, and data transformation methodologies Knowledge of integration patterns, middleware solutions, and API management platforms Understanding of database technologies, data warehousing, and analytics platforms Familiarity with cloud platforms (AWS, Azure, GCP) and modern development frameworks Proficiency with project management and collaboration tools Customer & Business Skills Exceptional presentation and communication skills with proven ability to engage C-level executives Experience supporting sales processes and contributing to deal closure in technical roles Strong analytical and problem-solving capabilities with customer-focused mindset Demonstrated ability to translate complex technical concepts into business value propositions Experience managing customer expectations and delivering successful outcomes in enterprise environments Negotiation skills and ability to manage scope changes and timeline adjustments Leadership & Management Skills Proven track record of leading complex, multi-stakeholder technical programs Experience managing multiple concurrent projects with competing priorities Strong organizational skills with attention to detail and ability to work under pressure Ability to influence and lead cross-functional teams without direct authority Conflict resolution skills and experience managing challenging customer situations Preferred Qualifications Experience with additional SaaS platforms beyond Freshdesk, Intercom, and Freshservice Background in enterprise software sales or business development Project Management Professional (PMP) or Agile/Scrum certification Experience with specific data migration tools and platforms Knowledge of compliance frameworks relevant to enterprise data handling Previous experience in a SaaS or integration services company Understanding of modern data architecture patterns and cloud-native solutions Work Environment & Expectations Location & Travel Based in North America with flexible remote work options Occasional travel required for customer meetings and project kick-offs Availability for customer calls across different time zones as needed Performance Expectations Lead multiple concurrent projects across integration and data migration initiatives Maintain high customer satisfaction scores and successful project delivery rates Contribute measurably to sales pipeline development and deal closure Drive continuous improvement in delivery processes and customer experience Success Metrics In this role, success will be measured by: Successful on-time delivery of integration and migration projects Customer satisfaction scores and reference-ability Contribution to sales pipeline and deal closure rates Quality metrics including post-deployment issue rates Team productivity and process improvement initiatives Revenue impact from successfully delivered projects

🚀 We’re Hiring: Delivery Head – India 📍 Location: Chennai / Remote (India) 📢 Type: Full-Time | Leadership | Delivery & Customer Success 🌐 Website: www.saasgenie.ai 💡 About SaaSGenie At SaaSGenie , we help businesses adopt SaaS platforms— faster, smarter, and more human . Our implementation and migration services for tools like Freshservice, Rocketlane, Zendesk, and others power enterprise transformation across ITSM, CX, and Project Delivery. We’re scaling rapidly and looking for a Delivery Head – India to lead our India-based delivery operations and serve as a core member of our global leadership team. 🎯 The Role: Delivery Head – India As Delivery Head – India , you will be responsible for building and managing our India delivery team, ensuring the successful execution of SaaS implementation projects, and driving customer satisfaction through consistent, high-quality delivery. 🧭 What You’ll Lead India Delivery Operations: Oversee all implementation, migration, and onboarding projects executed from India across global customers. People Leadership: Recruit, mentor, and grow a cross-functional team of project managers, consultants, and technical leads. Execution Excellence: Ensure project timelines, quality, and customer success metrics are consistently met. Process & Playbooks: Define and improve delivery processes, templates, documentation standards, and handoff models. Customer Engagement: Support pre-sales and post-sales discussions to align delivery with customer expectations. Global Coordination: Work closely with the leadership teams in North America and APAC to ensure smooth delivery handshakes and global capacity planning. Partner Enablement: Strengthen our delivery readiness for platforms like Freshworks, Rocketlane, and Zendesk. 🧠 What You Bring 10+ years of delivery experience in SaaS, IT services, or product implementation—at least 3–5 years in a leadership role. Hands-on experience delivering ITSM, CX, or SaaS transformation projects (Freshservice, Jira, Zendesk, Salesforce, Rocketlane, etc.). Strong background in building and scaling delivery teams in India. Proven ability to implement and manage delivery KPIs, capacity plans, and risk frameworks. Excellent stakeholder management and client-facing communication skills. Experience managing both direct team members and vendor/partner delivery resources. 🎁 Nice to Have Experience working with North American/European clients. Familiarity with tools like Workato, Zapier, Rocketlane, or ITIL-based platforms. Certifications: PMP, Prince2, ITIL, or Agile/Scrum. ✨ Why Join SaaSGenie? 🛠 Help define and lead India delivery for a next-gen SaaS services brand. 🌍 Work with global clients and product partners at the cutting edge of SaaS. 🚀 Shape a team and culture from the ground up. 💡 Join a founder-led company where your impact directly drives growth. 📩 Apply now: hiring @saasgenie.ai Let’s deliver transformation—at scale, with heart.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Job Overview: We are looking for a creative and data-driven Growth Marketer to join our dynamic SaaS Revenue growth team. This role will be focused on strategizing and executing growth hacks to drive customer acquisition via owned channels, including the company website. The ideal candidate is passionate about experimentation, understands user behavior deeply, and thrives on improving conversion metrics across the funnel. Key Responsibilities: Growth Strategy & Experimentation: Design and execute innovative growth hacking experiments across owned digital properties. Use rapid experimentation frameworks to identify high-impact growth opportunities and optimize the funnel. Website Conversion Optimization: Collaborate with the website and design teams to create, test, and optimize high-converting landing pages. Use A/B testing, heatmaps, and analytics to understand user behavior and improve key page metrics. User Journey Personalization: Personalize the user journey across the website based on visitor behavior, intent, and segment. Implement tools and tactics to deliver contextual content and experiences to drive conversions. Customer Acquisition via Owned Channels: Develop acquisition strategies using owned assets such as blog, landing pages, email, and chat. Monitor and optimize the performance of these channels with a focus on reducing CAC and increasing MQLs. Analytics & Insights: Track performance of growth experiments and site changes; share actionable insights. Report on growth KPIs including conversion rates, CAC, MQLs, and website engagement metrics. Cross-functional Collaboration: Partner with content, product marketing, design, SEO, and analytics teams to align growth goals and execute campaigns. Qualifications 5-8 years of experience in growth marketing or performance marketing, ideally in a SaaS environment. Proven track record of running and scaling growth experiments. Strong understanding of CRO, A/B testing, and website personalization tools (e.g., Optimizely, VWO, Google Optimize). Familiarity with website analytics platforms (Google Analytics, Mixpanel, Hotjar, etc.). Data-driven mindset with a strong understanding of metrics and experimentation. Excellent communication, creative thinking, and collaboration skills. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Service Delivery Manager – ITSM/ESM Tools (ServiceNow & Others) Location: Hyderabad, India Job Summary: We are looking for an experienced Service Delivery Manager to oversee the implementation, operations, and continuous improvement of ServiceNow and other enterprise service management (ESM) and IT service management (ITSM) platforms . Acting as the single point of contact (SPOC) for all service delivery and operational matters, this role will ensure effective end-to-end management of tools, processes, and stakeholders to support business objectives. Key Responsibilities: Service Management & Delivery Own the delivery, administration, and operational excellence of ServiceNow and other ITSM/ESM platforms (e.g., Jira Service Management, BMC Remedy, Ivanti, Freshservice, etc.). Manage and monitor day-to-day platform performance, availability, and compliance with SLAs and KPIs. Ensure effective incident, problem, change, and request management across all tools. Implementation & Enhancement Lead new implementations, platform upgrades, module rollouts, and integrations between ITSM/ESM systems. Oversee requirements gathering, solution design, configuration, and deployment activities. Stakeholder Engagement Serve as the primary liaison between business teams, technical teams, and vendors for all tool-related initiatives. Conduct regular service reviews, operational reporting, and performance reviews with stakeholders. Continuous Improvement & Governance Drive process improvements, automation opportunities, and tool optimization to enhance user experience and service efficiency. Define and enforce governance standards, policies, and best practices across platforms. Project Management Develop project plans, track milestones, and manage risks for multiple parallel initiatives. Coordinate testing, training, and deployment activities with relevant teams. Team & Vendor Management Guide and mentor support and operations teams working on the various ITSM/ESM tools. Manage third-party vendors, contracts, and performance agreements to ensure service quality. Required Skills and Experience: Experience: Minimum 8–10 years in IT service management, operations, or delivery roles. 3–5 years of experience managing ServiceNow plus exposure to at least one or more other ITSM/ESM tools (e.g., Jira Service Management, BMC Remedy, Ivanti, Freshservice). Proven track record managing implementations and operations across complex enterprise environments. Technical Skills: Strong understanding of ITSM/ESM tools, including configuration, administration, and integrations. Familiarity with ITIL processes and service management best practices. Ability to work across multi-tool environments and drive harmonized processes. Soft Skills: Excellent communication, negotiation, and stakeholder management capabilities. Strong problem-solving and analytical thinking. High degree of ownership and accountability. Education and Certifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. ITIL Foundation certification (preferred). ServiceNow and/or other ITSM tool certifications are a plus. Work Location: Hyderabad, India Onsite work model (as per customer policy) Employment Type: Full-time, Permanent

Full time | Work From Office This Position is Currently Open Department / Category: MANAGEMENT Listed on Jun 30, 2025 Work Location: HYDERABAD Job Descritpion of CMDB-Configuration Management Database 6+ Years Relevant Experience We are seeking a highly skilled CMDB Engineer with deep experience in Configuration Management and IT Service Management (ITSM) platforms such as ServiceNow and Freshservice. The ideal candidate will be responsible for designing, implementing, and managing a robust CMDB, ensuring accurate representation of IT assets and services. Primary Responsibilities: CMDB Administration: Design and maintain CMDB taxonomy, service mappings, and class structures. Configure and manage CMDB classes, attributes, and relationships to reflect the IT infrastructure accurately. Oversee the entire data lifecycle, including onboarding of new Configuration Items (CIs), data cleansing, and decommissioning of retired assets. Discovery & Event Management: Implement and manage ServiceNow or Freshservice Discovery solutions for CI identification and maintenance. Configure and optimize Event Management, including integration with third-party monitoring tools for proactive infrastructure insights. ITSM Design & Development: Design, develop, and configure the ServiceNow/Freshservice platform including modules such as: Service Catalog Incident, Problem, and Change Management CMS and workflow customizations Build and test custom forms, tables, and workflows based on business requirements. Support ongoing system administration including updates, enhancements, and platform upgrades. Required Qualifications: Solid experience administering and developing within ServiceNow or Freshservice environments. Hands-on knowledge of JavaScript, Web Services, and common ITSM tools (e.g., HP, BMC, CA, IBM). Expertise in Service Mapping, Discovery, and CMDB data lifecycle management. Strong familiarity with ITIL processes; ITIL v3 Foundations certification is required. Proven experience with IT Service Asset and Configuration Management. Effective in client-facing roles with strong verbal and written communication skills. Skilled in tools such as Microsoft Visio, Word, and PowerPoint. Experience working in Agile development environments. Desirable Skills: Strong consulting experience in delivering CMDB and ITSM solutions. Ability to lead technical implementation of ITIL-aligned methodologies within ServiceNow or Freshservice. Experience in CI integration, data accuracy assurance, and platform scaling strategies. ITIL Foundation Certification is a plus. Required Skills for CMDB-Configuration Management Database Job CMDB Fresh Service/ServiceNow JavaScript ITIL ‍ Our Hiring Process Screening (HR Round) Technical Round 1 Technical Round 2 Final HR Round

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits

HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16LPA; TM: 18.5LPA Max **Notice Period: Immediate Joiners only. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive hand-holding. This strategic role is crucial for ensuring operational efficiency and seamless HR process execution as our organization continues to grow. Key Responsibilities: Manage the entire employee life cycle (Hire to Retire) efficiently. Demonstrate proficiency in HR processes and standard operating procedures. Handle appointment letters and documentation for India. Manage and coordinate queries on the ticket management tool (Freshservice). Liaise with employees, managers, and other HR colleagues to resolve HR-related queries. Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, including onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files and processing employee changes. Develop and manage change management and communication strategies, including email templates and how-to guides. Oversee the HR helpdesk and ensure comprehensive support for all HR-related inquiries. Preferred Qualifications: Graduate/MBA with a minimum of 5+ years of relevant experience in HR operations. Extensive experience in HR shared services functions and managing HR OPS for India. Proficiency in Workday and basic understanding of Google Suite applications, including Smartsheet. Excellent IT skills, particularly in MS Word, PowerPoint, and Excel. Strong written and verbal communication skills in English. Ability to work under pressure and meet tight deadlines. Strong administrative skills with the ability to manage a complex and varied workload. Desired Attributes: Smart and self-reliant, capable of representing the HR function independently. Flexible and adaptable to work in different shifts as required. Strong problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams.