Site Reliability Engineer

seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics, and our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. We are looking for a skilled TechOps Lead to manage and maintain our platform's technical operation. The ideal candidate will have experience in Application API monitoring, Content Delivery Networks, Logging & Triaging, and Cloud-based technologies. Role & Responsibilities: Must be aware of end to end incident handling. Monitor, identify, and respond to incidents promptly to minimize business impact. Prioritize, classify, and escalate incidents based on severity and urgency. Coordinate and facilitate communication between stakeholders during incidents. Perform root cause analysis and implement preventive measures. Document incidents, resolutions, and generate performance reports. Provide technical support by handling and consulting on BAU Incidents for respective applications. Act as an escalation point for user issues and requests and from support teams. Report issues to senior management. Define, document, and maintain SLAs, technical documentation, and knowledge bases to support platform. Monitor application performance, identifying areas for improvement. Build and maintain effective and productive relationships with stakeholders in business, development, product, and third-party system providers. Facilitate coordination across engineering Teams to investigate and resolve ongoing platform or application issues impacting business. Requirements Preferred qualifications: 3 to 5 years in Application API Monitoring Support/SRE Experience with any API monitoring tool Strong experience in log analysis & log debugging, API troubleshooting Proficiency in S3, Elastic search, Kibana, splunk, Grafana Knowledge of CDNs (Akamai, Cloudflare, etc.) and cloud-based technologies (AWS, GCP, etc.) Comfortable with large scale production systems, configurations management, load balancing & distributed systems Must be strong in backend development (80%) with some frontend experience (20%) Working knowledge of scripting (Python/Bash) Experience with troubleshooting tools and techniques for FE, BE, API, etc. Familiar with job scheduling tools (Cron) and experience with application monitoring tools Knowledge of web services (SOAP-based and RESTful Web services) Prior experience in L2/L3 support Well-versed with any one of the scripting languages (Shell, Python, etc.) Strong problem-solving skills and attention to detail Show more Show less