ServiceNow Technical Architect

Abouts Us

MUSOFT

About the Role

ServiceNow Technical Architect

As a ServiceNow Technical Architect, you will be responsible for defining the technical vision, platform standards, and architectural direction of our ServiceNow ecosystem. You will collaborate with cross-functional teams, guide technical delivery, and ensure alignment with business goals while adhering to platform best practices.

Key Responsibilities

Platform Architecture & Strategy

• Design end-to-end ServiceNow architecture solutions across ITSM, ITOM, ITAM, SecOps, and other modules.
• Define platform standards, development frameworks, data models, and architectural governance processes.
• Evaluate new ServiceNow features, releases, and best practices to guide platform evolution and strategic investments.

Solution Design & Technical Leadership

• Translate complex business requirements into scalable, maintainable ServiceNow solutions and integrations.
• Lead technical discovery and architecture workshops with stakeholders and process owners.
• Provide solution blueprints and technical documentation to support platform development and ongoing enhancements.

Development Oversight & Governance

• Oversee and guide development teams in the implementation of ServiceNow applications, custom modules, workflows, and scripts.
• Ensure adherence to platform best practices, code quality standards, and security/compliance requirements.
• Lead code reviews and provide expert-level support for complex issues related to architecture, scripting, or integrations.

Integrations & Automation

• Design and implement robust integrations between ServiceNow and external systems using REST, SOAP, JDBC, and MID Servers.
• Define integration architecture, including authentication, error handling, and performance optimization.
• Leverage ServiceNow automation capabilities (Flow Designer, Orchestration, IntegrationHub) to streamline business processes.

Platform Optimization & Maintenance

• Manage the health, scalability, and performance of the ServiceNow platform, including instance upgrades and patching.
• Monitor system logs, conduct root cause analysis, and optimize platform configurations to prevent issues.
• Enforce security policies and access controls aligned with enterprise IT governance.

Team Collaboration & Leadership

• Serve as the primary technical point of contact for ServiceNow projects and platform initiatives.
• Collaborate with product managers, business analysts, and infrastructure teams to align solutions with organizational goals.
• Mentor developers and administrators on architectural principles and ServiceNow best practices.

Required Qualifications

• 10+ years of IT experience

  , with

  7+ years of dedicated ServiceNow experience

  in development and architecture.
• Proven experience as a

  ServiceNow Technical Architect

  , including hands-on leadership of large-scale implementations.
• Deep expertise across

  core ServiceNow modules

  (ITSM, ITOM, ITAM, SecOps, CMDB, Discovery, Service Catalog, etc.).

• ServiceNow Certified Application Developer (CAD)

  –

  Required

  .

• ServiceNow Certified System Administrator (CSA)

  –

  Required

  .

• ServiceNow Certified Implementation Specialist (CIS)

  in one or more modules – Preferred.
• Strong proficiency in

  JavaScript

  ,

  Glide API

  , and

  ServiceNow scripting

  (server-side and client-side).
• Expertise in designing and deploying

  REST/SOAP-based integrations

  and using

  IntegrationHub, Flow Designer

  , and

  Orchestration

  .
• Strong understanding of

  CMDB design and maintenance

  , data governance, and service mapping.
• Experience in

  Agile/Scrum environments

  , sprint planning, and working with distributed teams.
• Excellent communication and leadership skills, with the ability to influence technical and business stakeholders.