ServiceNow Technical Architect

We are seeking an experienced and visionary ServiceNow Technical Architect to lead the strategic design and governance of ServiceNow solutions across enterprise initiatives. This role requires deep technical knowledge of the ServiceNow platform, including ITSM, ITOM, CSM, and platform architecture, with experience delivering large-scale, complex implementations in both telecommunications and public sector environments.

·      - Develop and manage the ServiceNow enterprise architecture, ensuring alignment with organizational goals and IT strategies.

·      - Lead the design and implementation of scalable ServiceNow solutions, including ITSM, ITOM, CSM, FSM, and telecom-specific modules.

·      - Provide architectural oversight and guidance across multiple ServiceNow instances and integrations with platforms such as Salesforce, ServiceNow, Remedy etc.

·      - Define platform governance, best practices, and standards to optimize ServiceNow performance and scalability.

·      - Evaluate business requirements and define technical solutions and integration strategies, including REST/SOAP APIs and IntegrationHub.

·      - Lead efforts in technical risk assessment, remediation of non-compliant configurations, and adherence to security and privacy standards.

·      - Collaborate with business stakeholders, developers, and third-party vendors to ensure successful project delivery and support.

·      - Mentor solution architects, technical leads, and development teams, ensuring quality and compliance with architectural standards.

·      - Support agile development methodologies and participate in sprint planning, backlog grooming, and architectural reviews.

·      - Stay informed on ServiceNow roadmap updates and evaluate new features for potential adoption.

·      - Bachelor’s degree in Computer Science, Engineering, or related field

·      - 7+ years of experience architecting and delivering ServiceNow solutions, with at least 5 years in a technical leadership role.

·      - Strong background in large complex environments and/or public sector environments with understanding ITIL processes.

·      - Proficient in ServiceNow architecture, scripting (JavaScript, Glide), and integration frameworks.

·      - Hands-on experience with ServiceNow platform modules including ITSM, ITOM, CSM, FSM, and Performance Analytics.

·      - Proven integration experience with inhouse systems using MID Servers and other third-party platforms using APIs and middleware.

·      - Certified Technical Architect (CTA) is preferred, ServiceNow Certified System Administrator, and Certified Implementation Specialist certifications are must to have.

·      - Excellent communication skills with the ability to influence technical and business stakeholders.

·      - Demonstrated ability to lead cross-functional teams and drive architectural decisions.

This position plays a pivotal role in guiding the ServiceNow platform’s technical direction and ensuring delivery of robust, secure, and efficient solutions. The role is hybrid, requiring on-site presence as needed, and involves direct engagement with senior stakeholders, internal IT teams, and external partners to drive digital transformation initiatives.