ServiceNow Technical Architect

Req ID: 327606

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Technical Architect to join our team in Bnagalore, Karn taka (IN-KA), India (IN).

Experience Level:

8+ years in ServiceNow development & solutioning

Domain Expertise:

ITSM, ITOM, ITAM, ServiceNow Architecture, Performance Optimization

Role Overview:

As a ServiceNow Technical Architect, you will be responsible for designing and implementing complex ServiceNow solutions with a strong focus on scalability, best practices, and architecture. You will lead technical design discussions, guide junior developers, and ensure adherence to ServiceNow development standards.

Key Responsibilities:

Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM. Lead complex scripting, automation, and custom application development. Define and enforce coding standards, security best practices, and governance frameworks. Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting. Design and optimize Flow Designer, Orchestration, and business process automation. Ensure optimal instance performance, security, and compliance. Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector. Design enterprise-wide ServiceNow architecture, including data flows and integrations. Provide technical leadership, mentoring junior developers, and conducting code reviews. Define best practices for CI/CD pipelines, automated testing, and instance maintenance.

Required Skills & Qualifications:

8+ years of hands-on ServiceNow experience, with expertise in ITSM, ITOM, ITAM. Strong understanding of ServiceNow architecture, scalability, and security best practices. Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration. Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors. Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines. Strong leadership, mentoring, and stakeholder communication skills.

Preferred Qualifications:

ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, ITAM. ServiceNow CAD (Certified Application Developer) certification is a plus. Experience in ServiceNow CMDB health, data governance, and Service Mapping.