ServiceNow Technical Architect

Job Description

Company Profile: Job Title: ServiceNow Architect Position: Associate Consultant Experience: 10+ Years Category: Software Development/ Engineering Main location: Hyderabad Position ID: J0625-0281 Employment Type: Full Time Job Description : Seeking an experienced Senior ServiceNow Architect to lead critical platform initiatives, with a strong focus on Service Mapping and CMDB optimization. The role involves driving roadmap planning, platform integrations, and citizen development programs, while ensuring scalable and efficient use of the ServiceNow platform across the enterprise. Design and deliver scalable ServiceNow solutions aligned to business objectives Lead Service Mapping efforts and drive CMDB health improvement initiatives Define the ServiceNow platform roadmap and promote platform maturity Integrate ServiceNow with enterprise systems, particularly Azure DevOps (ADO) Establish frameworks for Citizen Development and low-code/no-code governance Guide teams in implementing Automated Test Framework (ATF) for consistent testing Work closely with stakeholders to align architectural decisions with business priorities Take ownership of technically complex challenges and drive successful outcomes Required Skills & Experience 8+ years of experience with ServiceNow, with at least 3 years in an architect or lead role Strong hands-on experience in ITOM - especially Service Mapping and Discovery In-depth understanding of CMDB design, structure, and maintenance best practices Practical knowledge of ITSM, integrations, and platform governance Proficiency in using ATF for automated testing and upgrade readiness Certifications (Preferred) ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) - multiple preferred; CIS - Service Mapping would be a great value add Soft Skills Excellent communication and stakeholder management Strategic thinker with a hands-on approach to problem-solving Ability to independently run proof of concepts (POCs) for new use cases or features Comfortable working in fast-paced, cross-functional environments Skills: Communications Management English ServiceNow ServiceNow CMDB ServiceNow Cert App Developer ServiceNow CMS