Senior Solutions Architect

Solutions Architect

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About Darwix AI

Darwix AI is a leading GenAI SaaS platform that powers real-time sales intelligence and automation for enterprise sales, CX, and field teams. Our solutions include multilingual speech-to-text, agent scoring, real-time nudges, deep CRM/LOS integration, and actionable sales analytics.

IndiaMart, Wakefit, GIVA, Sobha, Bank Dofar

AI/ML models (Whisper, LangChain, etc.), real-time voice pipelines, scalable analytics dashboards, and deep API integrations

We’re backed by leading VCs and a powerhouse team from IIT, IIM, and BITS, and are building the next generation of revenue enablement solutions.

Role Overview

Solutions Architect

You will lead discovery sessions, scope technical integrations, create scalable solution blueprints, and ensure successful implementation of Darwix AI’s GenAI products for global clients.

pre-sales engineering, solutioning, customer onboarding, and technical success

Key Responsibilities

Pre-Sales Discovery & Technical Scoping

• Partner with the sales team in client discovery meetings to understand tech stack, business workflows, and integration requirements
• Own technical pre-sales conversations: feasibility checks, architecture overviews, security clarifications, and product mapping
• Build and present tailored solution architectures that align with client requirements, constraints, and objectives

Custom Solution Design

• Translate client needs into productized workflows—leveraging Darwix AI’s modular offerings across speech pipelines, real-time agent assist, scoring engines, and dashboarding
• Define data flows between client systems and Darwix modules including CRM, LOS, telephony, WhatsApp, cloud storage, and webhooks
• Create solution architecture diagrams, data schemas, and configuration matrices for internal handover and client alignment

Integration Support & Deployment Planning

• Work with DevOps, product, and client tech teams to facilitate secure integrations, sandbox setups, and production rollouts
• Own API mapping, data exchange format definitions, and token/auth key validation for client integrations
• Support post-deployment validation of call triggers, data sync, transcript accuracy, and event logging

Client Onboarding & Enablement

• Guide client onboarding journeys with defined timelines, configuration plans, and technical SLAs
• Build and deliver custom training documentation and configuration SOPs for client stakeholders
• Conduct train-the-trainer sessions for client IT/Admin teams

Cross-Functional Collaboration

• Provide technical feedback to product and engineering teams based on client use cases and edge scenarios
• Contribute to internal solutioning templates, repeatable playbooks, and system configuration guidelines
• Help build the Darwix solution library for sales, presales, and implementation teams

Security, Compliance & Documentation

• Support client infosec reviews, RFPs, and due diligence processes with architecture documentation and controls
• Ensure that solution designs adhere to data protection and regulatory requirements (including SOC2, GDPR, etc.)

Key Capabilities & Requirements

• 4–8 years in solution engineering, sales engineering, product consulting, or technical implementation in SaaS, AI/ML, or analytics domains
• Deep understanding of SaaS architectures, REST APIs, webhooks, data pipelines, and real-time integrations
• Proficiency in cloud-based systems (AWS/GCP), data formats (JSON, CSV), and system design concepts
• Prior exposure to enterprise tools such as CRMs (Salesforce, Zoho), telephony platforms (Exotel, Knowlarity), communication APIs (Twilio, WhatsApp), and authentication flows (OAuth, SAML)
• Ability to create technical documentation, architecture diagrams (using tools like Lucidchart), and integration plans
• Excellent verbal and written communication—especially in client-facing presentations and documentation
• Strong project management, time estimation, and multi-tasking ability in high-growth environments

Preferred Qualifications

• Experience in voice-based solutions (Speech-to-Text, Call Analytics, Real-Time Agent Assist)
• Experience working with BFSI, real estate, or healthcare enterprise clients
• Understanding of data privacy laws and enterprise security requirements
• Bachelor’s degree in Engineering, Computer Science, or related field (Tier 1 institute preferred)
• Experience in a high-growth B2B SaaS environment or client-facing consulting firm

You’ll Thrive in This Role If You

• Enjoy interfacing directly with customers to solve real-world challenges using AI and automation
• Are as comfortable talking to CTOs as you are working with internal engineers and product managers
• Love taking ownership of solution design and delivery—across discovery, documentation, and deployment
• Thrive in a fast-paced startup setting where you work cross-functionally and think on your feet
• Believe that great implementation is as important as great product design

How to Apply

careers@darwix.ai

Application – Solutions Architect – [Your Name]

(Optional): In your email, briefly outline a technical project or implementation you’ve led for an enterprise client—what was the challenge, the solution, and the outcome.

this is your role.