Senior Manager, Service Cloud/Veeva Engineer

Job Description

The Opportunity

• Based in Hyderabad - INDIA, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

Role Overview

As a Salesforce Platform Senior Engineer you are responsible for designing, developing, and maintaining solutions on the Salesforce Platform. Need to work closely with product managers and business partners to understand requirements and deliver scalable, high-quality solutions. The role involves both front-end and back-end development, including Apex, Lightning Web Components, and integrations. You need to ensure system performance, security, and compliance while staying updated with the latest Salesforce advancements. This position is crucial for creating and optimizing user experiences on the platform.

What will you do in this role

Design and develop scalable Salesforce solutions to create new integration of Salesforce to other applications to meet business requirements.

Lead the implementation of Salesforce Platform integration projects, ensuring best practices and high-quality delivery.

Customize Salesforce Platform using Apex, Flow,data model extensive knowledge, Platform limits & consideration, Salesforce security.

Integrate Salesforce with other systems and third-party applications over API. Have knowledge of using low code integration preferably like Citizenship Model, CDP, Platform Event Driven Integration.

Provide technical support and troubleshooting for Salesforce Integration use cases. Should demonstrate ability on critical / major issue resolution as per need. Need to do code review.

Monitor and optimize the performance of Salesforce integration solutions.

Ensure the security and compliance of Salesforce solutions.

Create and maintain technical documentation, including design specifications and user guides.

Collaborate with cross-functional teams, including developers, product managers, and business analyst.

Stay updated with the latest Salesforce features and advancements, and apply this knowledge to optimize solution.

What should you have

Bachelor’s degree in computer science / information systems or equivalent technical field from a recognized University or Institute.

• 7+ years of relevant experience IT Implementation and managing large scale project delivery.
• 5+ years of hands-on experience with the Salesforce ecosystem, preferably with a focus on Salesforce Platform ,and proven track record of successful Salesforce implementation
• Hands-on experience in Salesforce Data Model, Mulesoft, Salesforce API, REST, SOAP, JSON, APEX, Flow, CDP, Platform Event Driven Architecture and other Salesforce technologies are preferable.
• Having knowledge on Salesforce application navigation is preferable.
• Strong exposure in Object & field configuration, Callouts, and integration over API including knowing tools like Postman.
• Exposure in Salesforce governor limits, API utilization, custom Apis, standard Api.
• MuleSoft integration with Salesforce will be a big advantage.
• Experience in Database Query (SQL), Real Time Integration, Point to Point Integration, Data Quality Framework is preferable.
• Pharma domain experience is required.
• Experience in mentoring and leading technical teams
• Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on-time.
• Strong analytical and problem-solving abilities to design effective solutions
• Good verbal and written communication skills for effective collaboration with team members and stakeholders
• Ability to lead on major PoC or Prototype build sustaining critical IT demands.
• Ability to stay updated with the latest Salesforce features and best practices.
• Salesforce & MuleSoft certification is preferable.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

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Job Posting End Date:

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  

Requisition ID:R353476