FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Value Preposition
- Impact to Scale - Be part of a team that take decisions which will directly influence the safety of customers and bank which will give a chance to see real impact at scale.
- Advanced tools & Innovation driven culture – get hands on experience with industry leading fraud detection platforms machine learning models and real time analytics. Be part of a culture that encourages innovation, experimentation, and continuous improvement where ideas can lead to smarter, faster fraud prevention strategies.
Job Details
Position Title: Senior AnalystCareer Level: P2Job Category: Senior AssociateRole Type: HybridJob Location: Bangalore
About The Team
The Fraud Services Team is part of First Citizens India, Enterprise Operations and is responsible for detecting potentially illicit activity targeting First Citizens India client accounts and escalating illicit activity to be investigated, when appropriate. This newly set up team will play a crucial role in safeguarding the customers and organization from fraud risks by supporting end to end fraud detection, prevention and investigation processes.
Impact
This position analyzes transactions in multiple payment channels to detect suspicious or high-risk activity.This role will help to detect emerging fraud trend, reduce losses and enhance controls. This role offers high visibility and direct impact giving the opportunity to shape fraud strategies and contribute to safer banking environment.Determines the appropriate course of action to mitigate risks and stop further loss, protecting compromised accounts to prevent any subsequent fraudulent transactions.
Key Deliverables
- Analysis - Compiles and analyzes transactions for multiple payment channels. Reviews transactions to identify high risk situations, fraudulent activity, and internal control breakdowns. Effectively communicates analysis output.
- Fraud Prevention - Investigates potential risks, fraud, and internal control breakdowns identified by transaction analysis. Determines the appropriate course of action to stop further loss. Ensures compliance with Bank regulations throughout loss prevention activities.
- Business Support - Serves as a resource for associates and clients to discuss and resolve fraudulent activity and provides support in resolving complex fraud issues. Protects compromised accounts to prevent subsequent fraudulent transactions. Communicates effectively with associates, clients, operations, and peer bank contacts on fraud prevention activity and techniques.
- Reporting - Tracks metrics based on analysis and case information for reporting purposes. Conveys emerging trends.
Functional Skills
Skills and Qualification
- Fraud Detection & Investigation – Ability to analyze transactional data and detect patterns indicative of fraud activity across various payment channels (ACH, wires etc.)
- Risk Assessment – Evaluate fraud risks and apply appropriate decision-making frameworks to prevent losses while minimizing customer impact.
- Knowledge of Fraud typologies – Understanding of common and emerging fraud schemes.
- Communication & Reporting – Strong verbal and written communication skills to document findings and communicate with internal team’s customers and regulatory bodies when required
- Collaboration & Stakeholder management – Ability to work effectively with cross functional teams including compliance, legal, operations and technology partners.
- Time management & Prioritization – Capable of managing multiple fraud alerts and cases simultaneously in a fast-paced high-volume environment.
Technical/Business Skills
Fraud detection tools and platforms
– Typically, 4 to 6 years of experience in Fraud Detection/Investigations or closely related field, including: experience conducting complex investigations with platforms like actimize, Falcon, SAS fraud management systems, FICO, NICE or equivalent platforms.
Data analysis & Interpretation
- Proficiency in analyzing large datasets to identify anomalies trends and fraud patterns using tools like excel, SQL or SAS.
Dashboarding & Reporting tools
– Familiarity with BI tools such as tableau, power BI or other internal dashboards for fraud reporting and insights.
Business process Understanding –
Ability to map and improve fraud related operational process to drive efficiency and enhance controls.
Knowledge of regulatory compliance
– Awareness of fraud related compliance standards, SAR reporting and internal audit readiness
Relationships & Collaboration
- Reports to: Manager / Sr. Manager
- Partners: Stake holders and cross functional teams
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
