Program Success Program Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Global Learning & Development (GLD) team designs, develops and delivers learning solutions for ServiceNow’s Success, Technology, Experience, and Platform (STEP) Organization. GLD sits within the ServiceNow’s Global People organization, supporting the Chief Product Officer / Chief Operating Officer in driving operational excellence within the STEP learning community. We are passionate about making ServiceNow an incredible workplace for every employee. We partner with leaders across the organization to support their business priorities through innovative training programs for their teams.

The Role

As a Program Specialist you will be a key member of the GLD team, partnering with technology leaders, key stakeholders, and GLD partners to help evolve our onboarding and in-role learning experiences that empower our STEP employees. This position offers the opportunity to drive highly impactful and strategic learning objectives across one of ServiceNow's largest organizations.
What you get to do in this role:

• Lead and drive program, launch, and ongoing improvements to STEP learning programs for Asia-Pacific
• Monitor, evaluate, and measure program performance to drive optimization and scalability; ensure ongoing program maintenance
• Support the planning, logistics, and execution of STEP learning programs, workshops, and virtual training events
• Schedule sessions, manage calendars, and communicate program details with participants and stakeholders
• Lead Asia-Pacific cohort learning program events and development experiences
• Own the program narrative and provide key data and materials for quarterly business reviews
• Collaborate with U.S.-based Learning Strategists and Program Managers to ensure smooth execution and global scalability of programs across all regions
• Partner with Asia-Pacific leadership to integrate organizational priorities into STEP educational programs
• Manage program budget and adjust spending monthly/quarterly in order to action on time and within budget
• Track participation, feedback, and performance metrics to evaluate program effectiveness
• Manage surveys and assessments and generate reports and insights for program improvement

The ideal candidate is naturally curious and passionate about the program management space to execute experience-centered programs to ensure a seamless, impactful learner experience.

A minimum of a bachelor’s degree with 5-7 years of professional or equivalent experience in program management, preferably within a learning and development, corporate environment. Experience and knowledge of engineering and/or customer support is ideal.

This role requires a well-rounded individual who has a customer-centric approach, excellent organizational and interpersonal skills, and possesses an eye for detail while thriving in an agile, cross-functional environment. Proven track record of leading through influence vs. authority. The ideal candidate is a resourceful, independent problem solver with a willingness to adopt creative approaches.

To be successful in this role, you have:

• Strong organizational and project coordination skills with a focus on operational excellence and learner experience
• Ability to manage logistics and execute learning events—virtual or in-person—with attention to detail and quality
• Adept in collaborating with subject matter experts and business leaders to execute and deliver against organizational objectives
• Proficiency with AI tools (ChatGPT, CoPilot) and a mindset for innovation and continuous improvement
• Analytical expertise in tracking, evaluating, and reporting on program performance to inform optimization and scale
• Comfort managing program risk and resolving issues to ensure smooth execution
• Clear and effective written communication skills, including crafting newsletters, surveys, and stakeholder updates
• Proficiency with collaboration platforms like Microsoft Teams and managing online learning communities
• Efficient with meticulous attention to detail, excelling in a fast-paced team environment while managing varying programs/projects and priorities
• Ability to manage program calendars, participant lists, and distribution rosters with precision
• Experience coordinating with vendors and external partners to confirm logistics and finalize program details
• A collaborative approach and flexibility to support or lead program delivery, as needed
• Possesses diplomacy, integrity, empathy, and the ability to collaborate effectively at all levels within a large organization
• Applies a growth mindset and self-awareness to thrive in a highly collaborative environment
• Solid understanding of the Microsoft Office suite of products (Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Outlook)
• Willingness to travel as needed

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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