The Director will be responsible for the entire international financial reporting process covering EMEA, LATAM and APAC regions, managing statutory financial reporting, tax compliance support, M&A activities, ESG regulation. What you get to do in this role: Statutory compliance: Ensure all accounting practices and records comply with local statutory requirements of each country. Review and manage accurate and timely preparation and submission of financial statements and reports in accordance with local accounting standards. Audit coordination: Liaise with internal and external auditors to facilitate audits of statutory financial statements Present and resolve critical accounting issues with external auditors Tax Compliance: Oversee preparation and review of tax computation and tax returns in partnership with international tax team. Legal Compliance: Effectively partner with regional legal teams to ensure all entities are legally compliant ESG reporting: Partner with Global Impact, SEC reporting and other teams to drive ESG and CSRD reporting in various territories. Mergers and acquisitions: Partner with M&A finance and other finance teams in successfully and efficiently integrating acquired entities into ServiceNow environment. Policy and procedure management: Develop and implement accounting policies and procedures that comply with statutory regulations and bridge the gap between corporate and statutory accounting policies. Review and drafting of technical memorandums and determining impact of new accounting rules on the entities. Research and document statutory technical accounting matters Stakeholder communication: Maintain effective communication with multiple stakeholders including internal and external auditors, various finance teams, tax and legal etc. Develop statutory reporting outlook to brief leadership team. Continuous improvement: Identify opportunities to improve financial processes and systems to enhance efficiency and accuracy in statutory reporting. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

ServiceNow is currently looking for a Director, Financial Reporting, based in our office either in Bangalore or Hyderabad. The Director will be responsible for the entire international financial reporting process covering EMEA, LATAM and APAC regions, managing statutory financial reporting, tax compliance support, M&A activities, ESG regulation. What you get to do in this role: Statutory compliance: Ensure all accounting practices and records comply with local statutory requirements of each country. Review and manage accurate and timely preparation and submission of financial statements and reports in accordance with local accounting standards. Audit coordination: Liaise with internal and external auditors to facilitate audits of statutory financial statements Present and resolve critical accounting issues with external auditors Tax Compliance: Oversee preparation and review of tax computation and tax returns in partnership with international tax team. Legal Compliance: Effectively partner with regional legal teams to ensure all entities are legally compliant ESG reporting: Partner with Global Impact, SEC reporting and other teams to drive ESG and CSRD reporting in various territories. Mergers and acquisitions: Partner with M&A finance and other finance teams in successfully and efficiently integrating acquired entities into ServiceNow environment. Policy and procedure management: Develop and implement accounting policies and procedures that comply with statutory regulations and bridge the gap between corporate and statutory accounting policies. Review and drafting of technical memorandums and determining impact of new accounting rules on the entities. Research and document statutory technical accounting matters Stakeholder communication: Maintain effective communication with multiple stakeholders including internal and external auditors, various finance teams, tax and legal etc. Develop statutory reporting outlook to brief leadership team. Continuous improvement: Identify opportunities to improve financial processes and systems to enhance efficiency and accuracy in statutory reporting. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Build relationships with customers through early adopter programs, executive briefings, and more to understand their pain-points and vision. Demo and present at conferences and sales calls. Champion the customer to the rest of the product management, sales and marketing organization to influence strategic direction of the business. Develop Product Strategy: Evaluate competitive and market data to develop a point of view on product priorities. Write business cases for investments and deliver these insights in senior level management meetings. Drive Go to Market Activities: Work cross functionally with marketing, sales and the rest of the go-to-market team to define and execute release delivery plans for existing and new products. Develop core positioning and collateral for the product including enablement and training materials. Create and Grow Partnerships: Work alongside inbound peers, and our partner org to evaluate and form technical and strategic partnerships which further the product team s goals. Brief analysts to ensure comprehensive understanding of the product s market position. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs pot

Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue Communicate product priorities and build consensus Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries Work with multiple teams to guide projects through development and bring high-quality products to life Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction Communicate complex problems into easily understood requirements and provide solutions Develop multi-mode communications that convey a clear understanding of the needs of different audiences Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

An energetic and ambitious CA/CPA/CMA with 5+ years of experience in Accounting or Finance, who aims to build a career in Corporate Accounting. You will have the opportunity to learn alongside best-in-class professionals, in a role that will grow as you develop and are able to take on increased responsibility. Excellent task prioritization and organizational skills are a must, as is the ability to cope with complexity in a fast-paced environment. What you get to do in this role: Lease Accounting Role: Maintain and manage the lease portfolio across real estate, equipment, and other leased assets. Ensure proper classification of leases (Operating vs. Finance) and accurate financial reporting under ASC 842. Record monthly lease amortization, right-of-use (ROU) asset adjustments, and interest expenses. Prepare and post journal entries related to lease additions, modifications, remeasurements, and terminations. Assist in reviewing and interpreting lease agreements to ensure proper accounting treatment. Maintain and reconcile lease schedules for ROU assets and lease liabilities. Support disclosure requirements for lease accounting in financial statements. Conduct monthly, quarterly, and annual close processes for lease accounting. Perform lease-related account reconciliations, and variance analysis, and ensure accuracy in reporting. Assist in the preparation of financial statements, footnotes, and regulatory reporting related to lease assets. Work with stakeholders to review lease agreements and assess financial impacts. Fixed Asset Accounting Role: Maintain the fixed asset register and ensure timely capitalization, depreciation, and disposal. Review and analyze capital project costs, ensuring proper accounting treatment per US GAAP (ASC 360)/internal policy. Perform monthly capital expenditure (CapEx) reconciliation and reporting. Partner with business/FP&A to ensure correct capitalization of costs and adherence to accounting policies. Support month-end and quarter-end close processes for fixed assets. Prepare journal entries, reconciliations, and variance analysis for fixed assets accounting. Assist in the preparation of financial statements and disclosures related to fixed assets Ensure compliance with SOX controls, company policies, and US GAAP. Support external and internal audits, providing necessary documentation and closing the audit in a timely manner. Identify opportunities for automation and process improvements in fixed asset and lease accounting. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management ITSM solutions. This role involves designing developing and automating incident change and request management workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development, scripting, AI integration and workflow automation. Key Responsibilities: ServiceNow ITSM Development: Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow Develop and maintain Incident, Problem, Change and Request Management solutions Implement Flow Designer, Client Scripts, Integration Hub and Virtual Agent based solutions Collaborate with process owners to align ITSM solutions with business needs Agentic AI Automation Integration: Implement AI-driven automation to enhance ITSM processes including auto-triaging intelligent change approvals and predictive issue resolution Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload Integrate AI/ML models for risk-based decision-making in Change and Incident Management Optimize workflows using Agentic AI-based policy compliance and risk evaluation mechanisms API Data Integrations: Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs Work with data models CMDB relationships and external analytics engines to improve AI-driven insights Automate data ingestion event correlation and AI-powered resolution workflows Compliance Security Performance Optimization Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies Implement governance measures for AI-driven decisions ensuring transparency and accountability Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Drive sales opportunities and business relationships with influential contacts within the Customer organisation Focus on understanding an organizations plans and how ServiceNow solutions map to these Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams Organize resources necessary to further the sales cycle (e.g. Solution Consultants, Customer Service, Marketing etc.) Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals Use Data Management through all sources such as CRM, social media, search engines, and press Occasional travel for training or meetings may be required To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

What you get to do in this role: Provide DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of our business and how these are best served by continuous improvements to our delivery approach Defines a portfolio of change and roadmap. Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

What you get to do in this role: Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue Communicate product priorities and build consensus Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries Work with multiple teams to guide projects through development and bring high-quality products to life Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction Communicate complex problems into easily understood requirements and provide solutions Develop multi-mode communications that convey a clear understanding of the needs of different audiences Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

We are seeking a highly skilled and experienced Staff Product Manager with a focus on Cybersecurity to join our talented team. As the Staff Product Manager, you will play a pivotal role in shaping and driving the strategic vision for our cybersecurity product portfolio. You will collaborate closely with cross-functional teams, leveraging your expertise to deliver innovative solutions that address the ever-changing challenges in the cybersecurity landscape. What you get to do in this role: Lead the strategy, execution, and overall success of the SecOps product. Lead and facilitate engagement with customers and field teams in the planning of the product roadmap, as well as prioritize features based on their input. Effectively manage the roadmap, ensuring consensus and coordinating with a team of engineers and designers to deliver high-quality user experiences on schedule. Generate compelling, market-validated use cases and spearhead ideation sessions. Clearly articulate the value proposition at various levels, tailoring the message for different audience types such as customers, partners, decision-makers, business professionals, sales teams, and industry analysts. Drive product launch activities in collaboration with product, field, and marketing teams across ServiceNow. Maintain a proactive research stance, staying abreast of changes in market needs and the competitive landscape to influence product direction and provide support to the sales organization. Establish measurable business and technical metrics, defining success criteria for your product, and actively monitor progress against the set roadmap to achieve these objectives. Serve as the voice of the customer, offering a valuable business perspective on the products value proposition. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

The Senior Manager, Employee Relations is a key strategic pillar and partner to the Global Employee Relations Team and across the enterprise to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety & Security Team. The Senior Manager, Employee Relations is primarily responsible for conducting workplace investigations and oversees a team of employee relations professionals who also conduct investigations / grievances, provide advice and counsel related to interpersonal / workplace conflict matters, support on various sensitive employee matters, and provide specialized, in-region performance management support to people managers. The Senior Manager, Employee Relations also provides meaningful, data-driven, and actionable insights and recommendations back to the Global Employee Relations Team s key stakeholders across the enterprise. What You Get To Do Bring our People Pact to life as you act as the voice of the region and decision maker to help drive consistency and fairness, and to ensure regional and cultural nuances are represented. Act as regional pillar to ensure centralized internal Employee Relations Case Management (ERCM) tracker is updated and maintained, acting as a champion for data hygiene and providing oversight and ensuring alignment and consistency in approach with the rest of the global ER team. Manage and assemble a diverse and inclusive Employee Relations team that executes on strategic and operational goals and scales for the future, while driving consistency and producing excellent employee experiences. Conduct low- to moderate-complexity investigations, grievance processes, and disciplinary processes as appropriate, ensuring that all appropriate documentation is created and maintained, and providing actionable recommendations and insights back to the enterprise. Operate with a strategic mindset by providing actionable, data-driven insights and trends to the business, while driving process improvements/standardizations, upskilling the team, and partnering with key stakeholders to close knowledge gaps. Provide thought leadership and strategic guidance to a team of ER professionals around day-to-day caseload, operational excellence, and best-in-class stakeholder partnership. Partner with COEs, Operations, and HRBPs to ensure HR programs and policies are delivered in functionally and regionally relevant ways, ensuring local and cultural nuances are taken into consideration. Support ongoing growth and development of the team by identifying training and stretch opportunities, developing key talent, and fostering a growth mindset. Act as the primary escalation point for Employee Relations, HRBPs, and Service Delivery Partners in region. Partner with Global Employment Law, Ops, COEs, and HRBP stakeholders to develop and deliver initiatives aligned to the region and across the enterprise to promote ServiceNow s core values and culture. Collaborate with global counterparts to ensure global consistency and facilitate best-practice sharing where possible. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, ana

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing To be successful in this role you have: 5+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experienc

We are looking for a Sr. Business Analyst to join our Go-To-Market Reporting and Analytics team. In this role, you will help build data models and reports to support the broader sales organization. The ideal candidate will have experience working with sales data, SQL scripting, developing production-quality dashboards, and managing large data sets. They should possess a keen attention to detail, a creative problem-solving mindset, and strong communication skills. This individual will collaborate across functions to empower the sales operations community and leadership in making data-driven, strategic decisions. What you get to do in this role: Build complex data models to perform analysis of sales data in support of various reporting initiatives. Research required data and provide insights for ad-hoc questions from leadership. Use BI tools to design and implement industry standard best practices for scalable data management and processing architecture. Work with local and remote team members to design and build data models and perform data validation, integration testing, and support models. Develop functional subject matter expertise within various areas of the enterprise and maintain documentation for all areas of involvement, including metadata objects for end users. Manage and nurture relationships with key stakeholders, ensuring clear communication and alignment across all levels of the organization. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Principal Solution Architect (Services Pre-Sales) This Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow solutions based on best practices - all with the goal of accelerating adoption and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing leadership and support during sales cycles, on direct engagements with our Customers and partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Leading Practices, Training & Certification). Solution Architect brings architectural guidance, deep business acumen, along with deep product expertise, innovation, and knowledge capital to our customers and partners. This role requires a broad understanding of the ServiceNow platform, depth in understanding a complete Workflow of products (e.g. Technology Workflow) to allow the creation of mulit-product solutions that integrate with the customer s enterprise architecture. The Solution Architect will engage a team of ServiceNow and channel partner resources and support sales cycles as required to grow overall wallet share and cross-sell. Understand the client s overall business to ensure successful implementation of ServiceNow products and technologies. Act as an authority on ServiceNow Expert Services project methodology and best practices, demonstrating the ability to tailor the methodology to meet the client s needs while preserving a structured process. Demonstrate high Speed of Delivery - being able to rapidly develop documentation, standards, and other deliverables for which they are responsible. Identify and pursue potential ServiceNow Expert Services opportunities at a client within and outside of the scope of work. Work with ServiceNow Sales, Solution Consulting, ACE partners, Servicenow Services Sellers and others to qualify, manage and close expert services opportunities. Collaborate with ServiceNow Sales to use Expert Services resources and service offerings in the most appropriate fashion to support large/strategic product sales opportunities. The Solution Architect will work alongside the Services Sellers in the sales process and then maintain periodic touch points during delivery activities to ensure that the architecture and design principles are maintained, being a consistent trusted partner for the customer. The Solution Architect will work on the largest digital transformation opportunities with our most strategic customers engaging with C-Levels roles not only within IT but also various business functions. What you get to do in this role: Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating consulting engagement efforts in partnership with Services Account Executives (SAE), Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations Build credibility/trust with core Customer account teams to ensure they engage with Customer Outcomes (CO) early in the deal lifecycle and so they are comfortable with CO leading pursuits and working with the customer on stand-alone Services deals. Be a strong evangelist of the ServiceNow value proposition aligned to customers objectives. Qualify customer opportunities in conjunction with the SAE. Develop deep understanding of customer requirements and translate to a high level solution/scope/effort. Grow deal size by becoming a Trusted Advisor for the customer and manage alignment with their strategy. Provide continuity during the pre-sales process through engagement delivery. Commercial awareness - business case input, understanding of customers budgetary constraints. Write SoWs with a strong focus on pre-requisites and risk management. Gain customer approval of the SoW scope and services description through multiple walk-throughs. Engage with internal delivery resources to request specialist scoping support where required. Bridge between the technical scope, architecture, and technical governance. Build project roadmaps (e.g. phasing) aligned to customers capabilities and business objectives. Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow solutions and a customer s technology landscape, while informing customer on governance best practices Align delivery and Impact teams for scoped projects. Drive further license and services revenue by picking up gaps/further opportunities within the customer. Support project initiation and planning activities to ensure seamless transition to delivery and that the agree architecture and design are respected through sales to delivery. Become a part of the extended project governance team and attend check points and governance meetings. Attend post-delivery reviews and project close out and ensure feedback is captured to refine/improve scoping. Interlock with existing customer engaged teams, where present, to further understand where opportunities exist. Enable and mentor other members of the ServiceNow delivery team and partner ecosystem. Up to 50% travel annually, driven by customer needs and internal meetings. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI

What you get to do in this role: Hiring and onboarding a new scrum team with the focus on Gen Ai and Agentic AI deliverables Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing To be successful in this role you have: 9 - 11+ overall exp. and 3+years of experience working directly on the design, development and rollout of AI/ML/GenAi Solutions Pro

What you get to do in this role : Analyze and review current customer licensing, products and usage and identify new revenue opportunities Suggest creative pricing and payment solutions balancing customer need and pricing policies. Review Quotes and Order Forms for accuracy and completeness. Ensure all Orders are approved within pricing and discount policies. Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition) Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool. Support sales organization s requirement for Customer licensing compliance To be successful in this role you have: 2-4 years of proven experience of Quoting in a software sales organization Organized, with excellent attention to detail and the ability to work in a fast paced environment Proficient in PPT, Word, and Excel Experience with a CRM system Has been in a role supporting Sales Reps and Sales Territories Strong listening, analytic and organizational skills Ability to prioritize to meet business needs Effective communicator, both written and verbal Team Player with positive attitude ready to work in a fast paced environment Results Driven

What you get to do in this role : Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions. Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy Analyze and review current customer licensing, products and usage and identify new revenue opportunities Suggest creative pricing and payment solutions balancing customer need and pricing policies. Review Quotes and Order Forms for accuracy and completeness. Ensure all Orders are approved within pricing and discount policies. Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition) Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool. Support sales organization s requirement for Customer licensing compliance To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. 2-4 years of proven experience of Sales Operations in a software sales organization Organized, with excellent attention to detail and the ability to work in a fast paced environment Proficient in PPT, Word, and Excel Experience with a CRM system Has been in a role supporting Sales Reps and Sales Territories Strong listening, analytic and organizational skills Ability to prioritize to meet business needs Effective communicator, both written and verbal Team Player with positive attitude ready to work in a fast paced environment Results Driven

Responsibilities: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry. Provide E2E Performance testing / engineering solutions for various application / projects Ability to develop, design, execute performance test using JMeter or Blaze meter and understanding of workload model Identity and troubleshoot performance issues in collaboration with architecture and development teams. Performs root cause analysis and drives issues to appropriate resolutions. Improve the reliability and repeatability of performance testing. Actively participates in and supports the software development life cycle Strong problem-solving and analytical skills with an aptitude for learning new technologies Develop and engage in proactive, thoroughness, and looks for ways to improve and promote quality performance testing practice. Communication - Clearly conveys information and ideas both verbally and written. Ability to multi-task. Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry. 3 to 7 years of Performance Testing and Engineering experience. BS/MS Degree in Computer Science with proven experience in performance testing/engineering for mission critical software products & services. Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process and methodology Experience with various samplers / protocols JMeter or other tools along with concurrency, arrival rate and scheduling Experience in creating data management scripts and conduct high concurrency, volume/capacity testing Experience with Performance Monitoring / Profiling Tools (Splunk, Your kit), OS level, JVM Internals, DB Internals Experience with Performance testing and engineering concepts in System level, UI, Java Applications, DB Skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions Proven experience with concurrency, multithreading, and distributed system architectures Good to have: Skilled in scripting / programming with Java or Java Script or Python or Perl or Shell Worked on cloud base performance testing Developed utilities for automation of daily tasks

What you get to do in this role: Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption Apply appropriate research techniques and methods for specific project needs Engage with customers to understand their unique implementation of our products, including defining and synthesizing user needs and use cases Partner with Product Managers and Designers to influence product strategy and roadmaps Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing. Analyze and synthesize current or previous qualitative studies and quantitative data to generate strategic and tactical insights with actionable recommendations. Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc. Basis Qualifications (The Must Have): Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. Basic experience in applying customer-centered research techniques to product definition and designs. Understand the importance of defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods. A portfolio or examples of work representing research that influenced insights or experiences. This can include examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and articulated insights. Preferred Qualifications (The Nice To Have): 2+ years of work experience conducting customer-centered research Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software. General knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design. Experience with the creation and execution of online surveys as well as rich qualitative research techniques Excellent presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders. The ability to learn new technical concepts quickly.

If you have a strong passion for technical design, architecture, interest in technology trends, developing enterprise grade applications in the Customer Relationship Management (CRM) space, and if you are a self-starter, go-getter, if you love to develop products with patentable ideas and have a DNA of being hands-on, technical research-oriented leader, then you are looking at the right opportunity. This role will be responsible for building the CRM foundational capabilities to help accelerate the Sales Order Management and Industry solutions. This leader will execute the most strategic CRM and Industry Workflow priorities in the next 3-5 years, and will work closely with core platform, product stakeholders and industry teams. What you get to do in this As a Director, Software Engineering, you will be an engineering leader in the ServiceNow CRM Foundation engineering team, and you will be Responsible for at least 2-3 engineering managers reporting to you to develop best in class technical designs in building enterprise grade software. Designing and developing high quality applications with a customer-first mindset and leveraging the industry leading ServiceNow platform Working closely with product managers in defining, owning and executing the product roadmap of customer operations that will help accelerate end to end vertical industry solutions. Collaborate with product managers and user experience designers to deliver delightful experiences Build rich, modern web and mobile web experiences that are accessible, progressive and responsive Leading teams to design and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs Play a key role in the design and implementation of new products and features while also enhancing the existing product suite Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers Responsible for mentoring and grooming engineering managers, senior and staff engineers leading by example to be the next line of leaders. To be successful in this role you have: Over 15+ years of experience designing and building scalable reusable products/components Strong hands on, technical leadership, strong data modelling background. Expe