Principal Product Manager

About Us

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform is comprised of modular, multi-tenant services. Our businesses can choose the solutions that work for them or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers, and track orders. And this kind of innovation keeps customers coming back. Cimpress generated $3.29 Billion in revenue through customized print products, signage, apparel, packaging and more.

Job Overview:

Cimpress businesses and their in-house/third-party vendors (fulfillers) manufacture customized products that help our end-customers make an impression, be it small/medium businesses, direct customers, or resellers. In fulfilling the demand for such customized products, we are not only faced with the fulfillment problems like any other ecommerce company that ships off the shelf products, but also have the challenge of manufacturing and delivering customized products that are unique to each customer’s needs, on time and at the lowest possible cost.

Fulfillment Domain

As a Principal Product Manager in Fulfillment, you will be working in this unique space that is a combination of ecommerce fulfillment, manufacturing, and logistics, and faced with a plethora of interesting problems including production planning, prioritization of work, material management, machine integration, and shipping frameworks to mention a few. You will work closely with the Product Leads in the Fulfillment operations space, to drive the product rollout and usability strategy, roadmap and implementation. You’ll lead the Usability space to drive meaningful customer experiences through our fulfillment product, including curating onboarding and user journeys for a broad set of products to deliver end outcomes for our customers and users.

What you’ll be doing:

● Own the end-to-end strategy and execution for the fulfillment product rollout.

● Define and drive the onboarding and setup experience for new customers and users.

● Design and document end-to-end walkthroughs of core workflows and processes, ensuring clarity and usability.

• Collaborate with engineering, design, operations, and business stakeholders to define user journeys that support real-world goals like cost efficiency, reliability, and speed.

● Work with operations/support to curate user journeys that translate into meaningful experiences for our current and future fulfillers.

● Define and champion observability and telemetry strategies to make platform behavior visible and actionable for both internal teams and customers.

● Develop a scalable approach for introducing new production workflows, including governance, tooling, and best practices.

● Establish and refine feedback loops, metrics, and KPIs to drive continuous improvement and strategic alignment.

● Serve as a thought leader for fulfillment technology, helping to evolve the product vision and long-term roadmap.

What’ll make you a Great Candidate:

Over 12 years of professional experience, including 7+ years in Product Management at a product-led organization, leading product rollout strategies and enhancing usability.

● Strong understanding of product management principles, methodologies, and best practices

● Experience working on complex and high-quality B2B products in the manufacturing, supply chain, shopfloor or logistics spaces

● Strong sense of UI/UX concepts and familiarity with usability and observability techniques

● Exceptional collaboration, partnership, presentation, and influencing skills

● We’re a remote first company, and “we write things down” is a part of our culture. You excel at written and spoken communication

● Strong analytical and critical thinking skills with solid examples of using data to solve problems and influence future investments

● Curiosity

Some Nice to Haves:

● Formal education (bachelors/masters), preferably in a business or technical field

● Experience working with global high-caliber software engineering teams

● Understanding of manufacturing principles, LEAN manufacturing, supply chain, logistics and shopfloor

● Ability to create concept wireframes.

What’s in it for You (Besides the best-in-class Rewards):

● Opportunity to build the future of mass customization fulfillment

● Chance to grow professionally, building technology solutions for a largely unorganized market

● Be a part of a system that empowers each member with the highest degree of trust, freedom, and autonomy

● A remote-first operating model and an impeccable culture

Equal Opportunity Employer:

Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender

identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure,

veteran status or any other basis protected by human rights laws or regulations. This list is not

exhaustive and, in fact, in many cases, we strive to do more than the law requires.