Principal Product Manager

25 years

3 - 7 Lacs

Posted:4 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Be a part of a growing team, We are looking for a Principal Product Manager. We are focused on building products that define the future of the payments industry. You would be joining an experienced and highly knowledgeable group of Product Managers. Your job here will involve extreme collaboration with Developers, Architects, Designers, UX experts, and Analytics teams. Our Product Managers work in cross-functional teams and add even more horsepower, bringing the right people together to gather and analyze the information needed to make informed decisions. They are continuously curious, seeking to deepen their knowledge of different technologies and disciplines to be able to ask the right questions
  • Own all banking integrations across the Payment Network.
  • Liaise with Product Architects, IT, and functional stakeholders. In this role, requirements are both technical and functional.
  • Ensure the bank acceptance platform contains the features and functions required to deploy and manage pay-by-bank products smoothly across all applications; examples of these features could include reconciliation between providers and Milestone Technologies applications, management of refunds, and reversals, analytics around the usage and success, etc.
  • Follow and evangelize the implementation of new protocols such as Open Banking and other market disrupting initiatives to facilitate a better customer experience.
  • Support the bank transfer payments acceptance strategy by providing a view on the right make of banks per region, the appropriate integration methods with these banks, and services and features supported.
  • Understand the implications of regional regulatory initiatives and leverage this understanding to support innovation in our banking products.
  • Execute the banking network strategy defined by Milestone Technologies business users ensuring connectivity to the right mix of direct banking partners as well banking networks (BACS, ACH, SWIFT, etc.
  • Guide product owners in the day-to-day execution of the Banking Network roadmap ensuring implementation follows the agreed-on roadmap and priority.
  • Foster collaborative and supportive relationships with all stakeholders and communicate clearly and in alignment with the overall Group Product roadmap.
  • Bank Transfer is both an externally productized offer as well as an internal service used to support the needs of the business for automated funds transfers.
  • Ongoing analysis of the performance of banks we work with, identify issues and work towards efficiency and good customer experience.
  • Data-driven decision making and planning: define KPIs for measuring success and validate all assumptions post-execution.
  • Follow product development and management methodology that is consistent with the accepted norms for the group.

Skills

  • 10 plus years' experience working in Product Management roles.
  • MBA or equivalent experience relevant to functional area
  • Demonstrates a clear understanding of all aspects of banking networks and products: Regional schemes such as ACH, EFT, BACS, and SEPA, and their respective operating ecosystems and governing bodies.
  • Understanding of the technical aspects of bank payments: File batching, transaction statuses, real-time, and non-real-time events, and their impact on the movement of funds.
  • Strong understanding of merchant and payment service provider needs to support different segments of merchants: Direct Merchants, Payment Facilitators, ISOs, and Agents.
  • Prior work experience implementing PSPs & Acquirers.
  • Prior experience working in a global company and driving transformation via a global roadmap.
  • Experience working in a diverse, multicultural, and global company is an added advantage.
  • You are comfortable communicating with business stakeholders, Engineering, Design/UX, and Analytics teams and have verbal and written communication skills and capacity for articulation.
  • Decent technical knowledge and skill to speak authoritatively on the technical aspects of payment method integrations.


Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

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