Pre Sales- Team Lead

About GLS:

Founded in 2012, GLS Infra is one of the most trusted names in the Delhi NCR real estate landscape. Over the last decade, we have developed a strong presence across key micro-markets in Gurugram, offering high-quality, value-driven housing that meets the evolving aspirations of urban India. With 3800+ happy homes delivered and a 300% price appreciation across our delivered projects, we’ve not just built homes—we’ve created long-term value for thousands of families and investors.

Our developments are rooted in clarity of design, functional utility, and timely delivery—principles that have consistently earned us trust and loyalty. At GLS, we believe that buying a home should be a seamless, joyful, and transparent experience. That’s why we place strong emphasis on construction quality, timely possession, and customer-first processes, while bringing in modern lifestyle features and community-focused planning. Our mission is clear: to create meaningful living spaces that balance location, lifestyle, and long-term value.gfdx

Job Location: Gurgaon (on-site role)

CTC: Competitive salary as per industry standards and candidate experience.

Industry: Real Estate

Key Skills: Lead Management, Sales Presales, Target Setting, Monitoring and Achievement, Inbound and Outbound Calling, Dashboard Management, Funnel Management, MIS and Data Reporting.

Summary:

The Pre-Sales Manager will be responsible for managing leads from various sources and generating quality walk-ins for the sales teams across multiple GLS projects. This includes handling both inbound leads from ATL campaigns, digital channels, and the GLS website, as well as outbound engagement through structured data pulls- including past inquiries, channel partner pools, government portals, and competitor ecosystems. The Pre-Sales Manager will be expected to orchestrate this dual-stream engine with a strong grip on funnel discipline and data hygiene. A critical enabler of the role is MIS: not just as a reporting function, but as a tool to drive real-time insights, sharpen team efficiency, and maintain a dynamic, transparent view of the lead pipeline across multiple projects. The role demands leadership in managing a team of outsourced tele-calling associates, improving conversion processes, driving lead quality, and preparing dashboards for management. The Pre-Sales Manager will also coordinate with external partners, track daily funnel updates, and support go-to-market activations in collaboration with brand and business teams.

Key Responsibilities

• Lead and manage a team of outsourced tele-calling associates to generate quality walk-ins across all GLS projects, ensuring disciplined funnel movement and high-intent engagement.
• Improve lead management processes, turnaround times (TATs), and policy frameworks through data-backed decisions, leveraging MIS insights to drive sharper conversions.
• Assign and monitor performance targets for the pre-sales team, aligning KPIs with campaign objectives and using dashboard analytics to ensure timely execution.
• Monitor and enforce quality control protocols across in-house and outsourced calling centers, with regular audits, feedback loops, and call performance analysis.
• Study and adopt best-in-class technologies and systems from relevant industries for enhanced lead management, CRM effectiveness, and data utilization.
• Liaise with outsourced service providers and internal stakeholders to ensure alignment with business goals, lead SLAs, and service benchmarks.
• Plan and support project launches, activations, and inventory-specific campaigns in collaboration with brand and sales teams, anchored by clear funnel and MIS visibility.
• Submit daily updates on funnel health, revisits, sales pipeline, and propose strategies to reduce closure TAT through better data clarity and workflow streamlining.

Activities

• Drive participation in JSRs (Job Status Reports), alternate-day reviews, and maintain structured dashboards for cross-functional visibility and accountability.
• Ensure strict adherence to the business calendar for sustenance and activation-linked sales efforts, mapping efforts to funnel milestones and lead volume targets.
• Analyze customer profiles (location, budget, typology) to match them accurately with project offerings, enhancing targeting efficiency through CRM and data filters.
• Monitor process flows, providing actionable recommendations to management, supported by funnel metrics and MIS inputs.

Performance Dimensions

• Delivery on lead conversion, walk-in generation, and funnel health
• Effective coordination with outsourced service providers and internal sales stakeholders
• Performance management and quality adherence across pre-sales teams - Accuracy and frequency of funnel, TAT, and dashboard reporting

KPIs

• Daily walk-ins generated per project
• Lead-to-walk-in and walk-in-to-sale ratios
• Funnel-to-closure turnaround time
• Review compliance and dashboard accuracy

Competencies

• Strong analytical skills
• Excellent team management capabilities
• Execution-focused with ability to drive high conversion programs
• Familiarity with CRM/lead management tools
• Experience in cross-functional coordination and structured reporting

Qualifications:

• MBA with at least 6-8 years of experience in sales. (real estate preferred, Hospitality, Automotive)
• Should have a successful track record of delivering large, impactful results.
• Strong communication skills.
• Experience from a Tier 1 Real Estate company will be an advantage.

Job Type: Full-time

Benefits:

• Commuter assistance

Work Location: In person