Closing Team Lead

About GLS

Founded in 2012, GLS Infra is one of the most trusted names in the Delhi NCR real estate landscape. Over the last decade, we have developed a strong presence across key micro-markets in Gurugram, offering high-quality, value-driven housing that meets the evolving aspirations of urban India. With 3800+ homes delivered and a 300% price appreciation across our delivered projects, we’ve not just built homes—we’ve created long-term value for thousands of families and investors.

Our developments are rooted in clarity of design, functional utility, and timely delivery—principles that have consistently earned us trust and loyalty. At GLS, we believe that buying a home should be a seamless, joyful, and transparent experience. That’s why we place strong emphasis on construction quality, timely possession, and customer-first processes, while bringing in modern lifestyle features and community-focused planning. Our mission is clear: to create meaningful living spaces that balance location, lifestyle, and long-term value.

Job Location: Gurgaon (on-site role)

CTC: Competitive salary as per industry standards and candidate experience.

Key Responsibilities

• Drive closures through strategic pitching, precision in communication, and emotional insight into what motivates the premium buyer.
• Lead the site sales team in setting targets, reviewing performance, sharpening the pitch, and energising effort on a daily basis.
• Own and maintain all knowledge on the project — pricing, unit availability, offer timelines, negotiation buffers, buyer concerns.
• Build strong rapport with walk-ins — guiding them with confidence, establishing trust, and creating a relationship that outlasts the sale.
• Spot and act on upsell opportunities - higher-floor units, better-view selections, additional parking or clubhouse upgrades - in line with customer needs.
• Drive full SOP adherence at the site, from walk-in welcome to tour structure, documentation, CRM hygiene and closure workflows.
• Map buyer footfall: track who is visiting, what they're asking, why they’re buying (or not), and recommend micro-adjustments.
• Train the team regularly on pitch flow, pricing scripts, offer explanation, and objection handling.
• Provide structured market feedback — competitive offers, pricing changes, referral programs, etc. — to central teams.
• Participating in negotiations & bringing deals to a closure.
• Maintain post-sale engagement for key customers — for feedback, referrals and cross-sell opportunities.

Activities

• Conduct daily huddles with Closers to define lead focus, follow-ups, and blockers.
• Oversee all site walk-ins — meet key customers, review discussions and guide next steps.
• Facilitate upsell by aligning buyer needs with premium inventory and lifestyle add-ons.
• Track and publish sales metrics: daily closures, open leads, follow-up status, buyer objections.
• Keep offer decks, rate cards, FAQs, and pitch decks current and accessible.
• Partner with CRM to ensure a seamless post-booking experience.
• Stay visible at the site - observe, guide, and optimise visitor flow, staff presentation, space readiness.
• Delivering a positive customer experience to a distinguished client base.
• Keep ready reckoner of competition killer with logical inputs and periodically train the closing team to drive product value.

Performance Dimensions

KRAs

• Site-level revenue target achievement
• Upsale success and ticket-size optimisation
• Relationship management and post-sale touchpoints
• Knowledge accuracy and application at the site

KPIs

• Revenue booked (weekly/monthly)
• Average ticket size / upsell ratio
• Walk-in to booking ratio
• Average TAT from visit to closure

Competencies

• Confident and articulate individual with a pleasant personality.
• Should have a good understanding of consumer behaviour.
• Should be passionate about sales.
• Should be able to manage a Team
• Negotiation skills

Qualification

• MBA with at least 6-8 years of experience in sales. (real estate preferred, Hospitality, Automotive)
• Should have a successful track record of delivering large, impactful results.
• Strong communication skills.
• Experience from a Tier 1 Real Estate company will be an advantage.

Job Type: Full-time

Benefits:

• Commuter assistance

Work Location: In person