Manager

Job ID: 36098

Location: New Delhi, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 31 Jul 2025

• Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA &TAT. Activities: - Inward Clearing, Outward clearing under CTS, FINOPS, Credit Card Returned/Undelivered, transfer transactions(Including CMS cheques etc), ECS, Recon GL/Internal Suspense Accounts, Queries
• Job holder is accountable to ensure error free processing for all financial transactions (ebbs, e-branch, PSGL, FINOPS (Credit Cards Cheque Processing) & other related applications) within self allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review.
• Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines

• Bachelor's degree in Finance, Business Administration, Data Analytics, or a related field. A Master's degree is preferred.
• Proven experience in banking operations, data analytics, and project management.
• Strong understanding of banking products, services, and processes.
• Excellent customer service and communication skills.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.
• Proficiency in data analytics tools (e.g., SQL, Python, R) and banking software.
• Strong project management skills, with experience using project management tools (e.g., MS Project, JIRA).
• Strong problem-solving skills and a proactive approach to identifying and resolving issues

• Customer Focus
• Operational Excellence
• Data-Driven Decision Making
• Project Leadership
• Compliance and Risk Management
• Continuous Improvement

• Adhere to laid out processes and procedures while completing process actions
• Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
• Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
• Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.
• Inculcate the practice of doing Right the First Time ( FTR)
• Ensure appropriate and adequate documentation is in place for process action

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

• Branches
• Contact Center
• Business Teams
• Regulators
• BRM

• Expertise in MS office
• Typing skills
• Time Management
• Adaptability
• Problem solving
• Client Centricity
• Data Analytics

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.