Business Development Manager - SME BIL

Job Description

Job Description Job Summary Business Performance Description: Achieve the Month on Month Business Installment Loan targets as per the Performance scorecard. To ensure timely MIS with accuracy of data To ensure hiring of BDE is completed in line with the budgeted headcount Drive the team to Cross-sell multiple products to clients Measures and Targets: As per Performance scorecard. Hiring as per the budgeted headcount Cross-sell as per the allotted targets Customer Experience/Conduct/Sales Governance Description: To deliver on FCRMP, ABC, AML & CDD standards Drive team to reduce TAT by reducing errors & bringing in process efficiencies Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling Contribute significantly to the Bank's CSR initiatives Embedding principles of Sales Governance in the Sales Value chain. This would involve: Understand and adhere to sales policies & Procedures. Implement the HR standards in all channels being used. Ensure the premises H & S standards are as per standardized norms. Arms Length directives and processes are followed Ensure branding is as per approved norms and requirements Compliance with regulatory requirements. Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles. Ensure performance management process is followed. Ensure complete adherence to Principles & Policy of Treating Customers Fairly. Ensure adherence to all the customer outcomes required by Financial Services Authority. Ensure 100% completion of all Mandatory e-learnings within timelines for self and team Measures and Targets: Minimal/No complaints from customers. To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS. Ensure complaints /sales errors/cancellations within the benchmark as required Adherence to laid down policies or guidelines in place. Human Capital / People Management Description Second Line – Develop a strong 2nd line. Drive optimum span of control. Attrition – Control DSR voluntary attrition levels as per score card. Performance Management -100% NBO Participation for FLIP Measures and Targets: Ensure attrition levels are within the required limits, as per the scorecard. To Ensure 100% NBO Participation for FLIP Positive feedback from team on internal surveys and open house sessions conducted, if any. Key Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities Embed Here for good and Group’s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Skills and Experience Good Interpersonal Skills Customer and Service Orientation Banking knowledge Management Information Skills Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Able to pick up new concepts quickly Able and excited about going out to meet new customers Coordinate customer events for the cluster along with the product team Aggressive Sales call plans to acquire large prospective customers through referrals. Qualifications Graduate/ Post Graduate, consistent academic career Extensive sales experience (2 to 10 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge of the product Management Information Skills Good Interpersonal Skills Customer and Service Orientation Profile Description Standard Chartered Bank Show more Show less