iOS Developer

Position -

Role – IOS Developer

Experience –

Location –

Notice Period:

Position Overview:

Mobile Application Support Specialist

You will work closely with cross-functional teams to troubleshoot, analyze trends, recommend improvements, and contribute to the overall enhancement of our mobile technology platform.

Key Responsibilities:

• Develop and support iOS and iPadOS mobile applications.
• Monitor and manage incident queues via ticketing tools (such as ServiceNow), ensuring prioritization as per severity (P1–P4).
• Resolve bugs and provide ongoing support for both mobile apps and Java-based backend APIs.
• Respond promptly to reported incidents (via ServiceNow or email) related to mobile apps and backend services, ensuring swift resolution of major incidents (P1/P2).
• Diagnose and troubleshooting user-reported issues using appropriate tools and methodologies.
• Collaborate with developers, QA teams, and product managers to resolve incidents efficiently.
• Analyze recurring incidents and provide recommendations to mitigate future issues.
• Maintain comprehensive documentation of incident resolution in ServiceNow for audit and reference.
• Educate and guide end-users on application functionalities, best practices, and features.
• Assist with testing new features or releases to ensure quality and functionality.
• Stay informed on evolving mobile application technologies, tools, and industry best practices.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related discipline (or equivalent practical experience).
• 3+ years of experience in IT application development and support, specifically for mobile applications, APIs, or integrations.
• Strong understanding of iOS and iPadOS mobile app development, troubleshooting, and maintenance.
• Experience in backend API development using Java, Spring, and Spring Boot, with mobile app integration exposure.
• Familiarity with API testing tools (e.g., Postman, SoapUI) and techniques.
• Proficient in using incident management tools (preferably ServiceNow) and monitoring platforms like Splunk, Dynatrace.
• Solid knowledge of RESTful APIs, microservices architecture, and database management systems (SQL, Sybase).
• Working knowledge of Mobile Device Management (MDM) tools, especially Microsoft Intune.
• Strong problem-solving, analytical, and communication skills.
• Ability to convey technical information to non-technical users effectively.
• Organized, detail-focused, and capable of handling multiple tasks in a dynamic environment.

Preferred Qualifications:

• Experience in logistics, transportation, or yard management domains.
• Exposure to Agile/Scrum development methodologies.
• ITIL certification (preferred but not mandatory).

Soft Skills:

• Excellent verbal and written communication abilities.
• Strong interpersonal and collaboration skills.
• High attention to detail with an analytical mindset.
• Ability to adapt to evolving technologies and processes.
• Effective time management and multitasking capabilities.