Who is ERM?
ERM
is a leading global sustainability consulting firm, committed for nearly 50 years to helping organizations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, providing a truly multicultural environment that fosters collaboration, professional growth, and meaningful global exposure. As a people-first organization, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients—and the planet.
Introducing our new Global Delivery Centre (GDC)
Our
Global Delivery Centre (GDC)
in India is a unified platform designed to deliver high-value services and solutions to ERM’s global clientele. By centralizing key business and consulting functions, we streamline operations, optimize service delivery, and enable our teams to focus on what matters most—advising clients on sustainability challenges with agility and innovation. Through the GDC, you will collaborate with international teams, leverage emerging technologies, and further enhance ERM’s commitment to excellence—amplifying our shared mission to make a lasting, positive impact.
Job Objective
We are seeking an experienced and strategic
Manager – Digital Marketing
to guide a team of digital marketing specialists focused on marketing operations, analytics and multi-channel campaign management. This role will be responsible for optimizing team performance, driving operational stability, ensuring best-in-class execution of marketing campaigns, and collaborating daily with the Digital Marketing Director to support ongoing tech and process initiatives. This is a hands-on management role focused on delivery excellence, team development, and cross-functional project coordination.
Key Responsibilities
Team & Performance Management
- Guide and manage a team of 5-10 digital marketing professionals.
- Support the team to achieve individual and team KPIs; conduct regular reviews and feedback sessions.
- Foster a collaborative, high-performing team culture.
- Identify skill gaps and implement training/upskilling initiatives.
Operational Excellence & Standardization
- Establish and maintain standardized processes, workflows, and documentation (SOPs).
- Monitor campaign delivery timelines, quality standards, and performance metrics.
- Drive best in class execution across all digital marketing outputs including campaign assets, reports, automations, and performance dashboards.
Project Management & Collaboration
- Act as a daily execution partner to the Digital Marketing Director.
- Coordinate cross-functional projects with internal stakeholders (Content, Sales Activation, Industry Marketing, Analytics).
- Maintain delivery timelines for tech/process improvements in CRM, email marketing, and automation systems.
- Oversee planning and execution of major marketing campaigns across channels.
Marketing Systems & Data Enablement
- Ensure consistent usage and optimization of platforms like Salesforce, Pardot (Marketing Cloud Account Engagement), Google Ads, Looker Studio, GA4, and Power BI.
- Proven experience in optimizing and leveraging first party data to deliver commercial results.
- Review and improve lead funnel management practices in alignment with commercial goals.
- Partner with digital marketers and improve campaign efficiency and performance metrics.
Qualifications & Experience
- 8+ years of experience in B2B digital marketing, with at least 3 years in a managerial/team lead role.
- Proven experience managing multi-functional marketing teams (e.g., paid media, email marketing, analytics, operations).
- Strong working knowledge of digital marketing tools: Pardot/MCAE, Salesforce, GA4, Google Ads, Looker Studio/Power BI.
- Demonstrated ability to lead cross-functional initiatives and manage competing priorities.
- Excellent organizational, communication, and stakeholder management skills.
- Hands-on project management experience with tools like Trello, or similar platforms.
Preferred Skills
- Exposure to B2B or consulting firm marketing environment.
- Ability to synthesize performance data and make strategy or process recommendations.
- Familiarity with CMS platforms, A/B testing methodologies, and digital UX best practices.
