Customer Success Manager

About Sales & Profit Driving Growth Through B2B Sales Excellence Sales & Profit is a specialized B2B Sales Performance Improvement Consulting firm committed to helping organizations across India enhance their sales outcomes. Our core offerings include: Sales Consulting – We assess existing sales processes, structures, and go-to-market strategies to identify gaps and craft actionable growth plans. Sales Enablement – We equip your sales teams with the training and methodologies needed to improve win rates and accelerate deal velocity. Sales Recruitment – We help you attract and onboard high-performing B2B sales talent who align with your industry, culture, and growth ambitions. With a pan-India presence and a sharp focus on B2B sales, we bring deep domain expertise and execution capability to every engagement. Position: Client Success & Growth Manager Location: Mumbai Reporting to: DGM – Sales Role Purpose Act as the operational “glue” between prospects, clients, consultants, and our internal delivery teams. You will (1) protect and grow existing accounts, (2) keep consulting projects on-track end-to-end, and (3) progress new-business leads towards closures -freeing leadership to focus on high-value selling and strategic initiatives. Total YOE : 1-4+ Years Must haves : Hunting & Farming new business, Field Sales, Inside Sales Work Location : Topiwala Center, Goregoan West, Mumbai. Immediate Joiners Preferred. Max 30 Days Should have worked in HR Tech/Staffing & Recruitment/B2B/Enterprise Sales Key Responsibilities • Serve as primary day-to-day contact for assigned clients and active prospects. • Work closely with the co-founder and Sales Consultants, accompany them in client meetings. • Schedule, document, and follow up on discovery/review calls. • Monitor delivery milestones; escalate risks early. • Upsell/cross-sell appropriate services based on evolving client needs. • Ensure Customer satisfaction is high and maintain the relationship as a win-win. • Build and maintain project plans (scope, timeline, resources, budget). • Coordinate calendars and deliverables across consultants, client stakeholders. • Ensure all artefacts (SOWs, presentations, reports) are delivered in the agreed format and on time. • Track hours vs. budget; generate weekly status reports. • Engage inbound Marketing Qualified Leads within 8 hours; run discovery to reach “Sales Accepted” stage. • Prospect into target accounts via LinkedIn, email, industry events; contribute min. 5 net-new SQLs/month. • Prepare tailored capability decks and proposals in partnership with consulting leads. • Maintain CRM hygiene—100 % of opportunities, tasks, and notes updated in real time. Core KPIs (indicative)  Client success: Renewal/expansion revenue, NPS, CSAT  Sales: SQLs generated, pipeline value created, proposal win rate Expected Skills & Qualifications: 1. Client management: able to build rapport with mid to senior customer stakeholders and keep multiple conversations moving. 2. Project coordination: receptivity to learn Gantt/Agile boards; strong follow-through and attention to detail. 3. Commercial acumen: qualifying needs, quantifying impact, and positioning value propositions. 4. Communication: crisp business writing, compelling presentation decks, and confident verbal English. Experience guideline: 1–4 years in client success, inside sales, pre-sales, or consulting coordination. However, outstanding early-career talent with demonstrable aptitude is welcome. Preferred / “Nice to Have”  Exposure to B2B consultative or solution-selling environments  Knowledge of sales-enablement or L&D services or consulting services.  Working knowledge of marketing automation tools (HubSpot, Zoho, Marketo) Behavioral Competencies  Ownership mentality: Treats client outcomes as important.  Proactive communicator: surfaces risks early and proposes options, not problems.  Growth and learning mindset continuously seek efficiencies and enjoys experimenting with outreach tactics. Pls visit our website for more details about our offerings: www.salesprofit.in Show more Show less