Customer Success Manager

As a Customer Success Manager, you will play a crucial role in driving value for clients through optimizing and managing business processes. Your responsibilities will include synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to clients, and addressing queries on deliverables while generating focused insights. With a minimum of 3-5 years of work experience, you will have the opportunity to work in a dynamic environment where candidates with exposure to the cybersecurity industry are preferred. Past experience in working with Advanced Excel and creating powerful presentations will be advantageous. We welcome candidates with diverse degrees and backgrounds, with a focus on sustained success in analytic and quantitative coursework. Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics, or Econometrics will be considered. Your role will involve developing and managing client portfolios, analyzing customer data to enhance customer experience, conducting product demonstrations for customers, improving onboarding processes, mediating between clients and the organization, handling and resolving customer requests and complaints, and minimizing customer churn to boost customer retention. In return, we offer a competitive salary, technical coaching for continuous professional growth, and recognition for your hard work. This is a full-time position with benefits including Provident Fund, a day shift schedule from Monday to Friday, and a quarterly bonus. To apply, please provide details on your current city of residence, total experience in Customer Success, notice period in days, and current annual salary. This role requires in-person work and the application deadline is 15/07/2025 with an expected start date of 28/07/2025. For further inquiries, you can speak with the employer at +91 9773695353.,