Role Description Salesforce has immediate opportunities for software developers who want their lines of code to have significant and measurable positive impact for users, the company's bottom line, and the industry. You will be working with a group of world-class engineers to build the breakthrough features our customers will love, adopt, and use while keeping our trusted CRM platform stable and scalable. The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right and release them with high quality. We pride ourselves on writing high quality, maintainable code that strengthens the stability of the product and makes our lives easier. We embrace the hybrid model and celebrate the individual strengths of each team member while cultivating everyone on the team to grow into the best version of themselves. We believe that autonomous teams with the freedom to make decisions will empower the individuals, the product, the company, and the customers they serve to thrive. Your Impact As a Senior Backend Software Engineer, your job responsibilities will include: Build new and exciting components in an ever-growing and evolving market technology to provide scale and efficiency. Develop high-quality, production-ready code that millions of users of our cloud platform can use. Design, implement, and tune robust APIs and API framework-related features that perform and scale in a multi-tenant environment. Work in a Hybrid Engineering model and contribute to all phases of SDLC including design, implementation, code reviews, automation, and testing of the features. Build efficient components/algorithms on a microservice multi-tenant SaaS cloud environment Code review, mentoring junior engineers, and providing technical guidance to the team (depending on the seniority level) Required Skills: Mastery of multiple programming languages and platforms 6 + years of backend software development experience including designing and developing distributed systems at scale Deep knowledge of object-oriented programming and other scripting languages: Java, Python, Scala C#, Go, Node.JS and C++. Strong PostgreSQL/SQL skills and experience with relational and non-relational databases including writing queries. A deeper understanding of software development best practices and demonstrate leadership skills. Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Skills: Experience with developing SAAS products over public cloud infrastructure - AWS/Azure/GCP. Experience with Big-Data/ML and S3 Hands-on experience with Streaming technologies like Kafka Experience with Elastic Search Experience with Terraform, Kubernetes, Docker Experience working in a high-paced and rapidly growing multinational organization BENEFITS & PERKS Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! World-class enablement and on-demand training with Trailhead.com Exposure to executive thought leaders and regular 1:1 coaching with leadership Volunteer opportunities and participation in our 1:1:1 model for giving back to the community For more details, visit https://www.salesforcebenefits.com/,

As a Principal Software Engineer at Salesforce, you will be part of the Salesforce Database (SDB) team that provides a highly available database for Salesforce applications. In this role, you will contribute to developing scalable, resilient, and fault-tolerant transactional and distributed systems with a primary focus on data storage. You will be responsible for requirements gathering, architecture design, and hands-on implementation. You should have a comprehensive experience in designing and developing scalable systems in enterprise production environments. Proficiency in Java or C in a Unix/Linux environment, along with a solid understanding of modern object-oriented programming techniques and design patterns, is essential. Experience in using telemetry and metrics to drive operational excellence will be beneficial for this role. Your role will involve learning quickly and delivering high-quality code in a fast-paced, dynamic team environment. Attention to detail is crucial as you will be responsible for writing functional and unit tests, as well as reviewing and testing teammates" code. Familiarity with Agile development methodology and a commitment to continuous improvement will be key to your success. Effective communication skills, strong leadership qualities, and the ability to work collaboratively as part of a team are essential. You should be capable of mentoring and being mentored by others. Creativity, inventiveness, and the ability to deliver incrementally and on time are qualities that will set you apart in this role. Ideally, you should have 15+ years of professional experience or a Master's degree in a relevant field with 12+ years of professional experience. Experience with relational databases will be advantageous. You will work on highly scalable, performant distributed systems with highly available and durable data storage capabilities, ensuring the high availability of the stack above that includes databases. Practical knowledge of distributed systems, system programming, and working with system resources is required. Experience with clustering solutions, deploying code in public cloud environments, knowledge of Kubernetes, and working with APIs provided by various public cloud vendors are highly desired skills for this role. In addition to a challenging and rewarding work environment, Salesforce offers a comprehensive benefits package that includes well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. You will have access to world-class enablement and on-demand training through Trailhead.com, exposure to executive thought leaders, and regular coaching with leadership. Volunteer opportunities and participation in Salesforce's 1:1:1 model for giving back to the community are also part of the perks of working at Salesforce. For more details on benefits, visit https://www.salesforcebenefits.com/.,

Job Description What youll be doing The Account Executive will be responsible for driving sales revenue in defined Industry in the assigned geographical region. The AE will represent complete portfolio of Analytics from Salesforce, including Tableau, Data Cloud for Tableau etc , demonstrating relentless Customer Focus while managing all aspects of the sales process and customer relationship from Account Planning, Lead Qualification, and Management through Negotiation and Closing and will play an integral role in the success of the overall sales team. This role is a quota-carrying sales position. Some of the things youll be doing include Create and execute effective territory and account plans for the specified industry/region base to deliver sales objectives considering: overall opportunities, customer business priorities and anticipated business changes, our unique product capabilities, and value proposition. Meet and exceed sales goals (quotas) through prospecting, qualifying, managing, and closing sales opportunities within the assigned territory. Lead/leverage a matrix account team of Sales Consultants, Business Development Representatives, Services Practice Managers, Marketing, Inside Sales Support, and Customer Success Professionals to develop and manage sales pipeline and enhance customer relationships and value. Build and manage strategic partner alliances and relationships as part of the fully integrated account and territory plan. Manage and track customer and transactional information in a CRM system. Provide regular and accurate reporting of pipeline and forecast through the CRM system. Nurture and expand the companys relationship with customer accounts of various sizes and industries. Drive customer success by developing and maintaining a deep understanding of customers business and industry challenges, market competition, competitive issues, and products. Practice effective, excellent communication with leadership, customers, and extended team and partners. Participate in team-building and company-growth activities including strategic planning, sales training, customer marketing efforts, and customer care. Travel to customer locations in support of sales efforts. Who you are Experienced. 10-16 Yrs of strong field-based enterprise software sales experience in the Large Enterprise Segment. Complex sales / solution sales and extensive large figure deal experience. Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc. Performer. Consistent over achievement of sales goals in a large geographic territory. Missionary. Highly driven individual with an execution focus and a strong sense of urgency and a belief in Tableaus mission. Entrepreneurial. Youve worked with start-ups and emerging organizations. You understand how to build and grow a successful business. Relationship: You will be responsible for managing key relationships with Manufacturing Sector organization in South Territory. Domain. Experience with analytics, data, databases or business intelligence preferred. Relevant Degree preferred. Go-Getter. Willing to go the extra mile with a strong work ethic; self-directed and resourceful. Excellent Communication. You know what to say and more importantly, how to say it. Salesforce hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world,

As a Customer Success Manager at Salesforce, you will play a crucial role in helping our customers maximize the value they get from Salesforce with our Signature Success Plan. By acting as an extension of our customer's workforce, you will provide guidance and advice to ensure they achieve a significant return on their investment in Salesforce. Your responsibilities will include addressing both technical and business concerns, aligning them with customer priorities, projects, and challenges. You will leverage your expertise in Salesforce to coordinate all deliverables, oversee the customer experience from onboarding to contract renewal, and serve as the main point of contact for the account's success. In this role, you will be expected to work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship effectively. Your success will be measured by your ability to advocate for customer success, align stakeholders at various levels, offer strategic guidance, deliver business value, drive adoption and enablement, apply technical expertise, and build strong internal relationships. Anticipating and adapting to evolving Salesforce needs will also be essential. To excel in this role, you should have a degree or equivalent experience, familiarity with Salesforce products and platform features, excellent communication skills, the ability to prioritize customer needs, and a diligent approach to your work. Experience with databases, SQL, Windows/Linux Server, and security infrastructure will be beneficial, as well as the willingness to learn and acquire in-depth technical knowledge. Additionally, you should be prepared to work in 24*7 shifts, specifically night shifts. The ideal candidate will have 8+ years of relevant industry expertise in Customer Success, SaaS platform use, project leadership, Technology Consulting, or Solutions Architecture. Demonstrated expertise in Salesforce or a specific line of business, strong consulting skills, and the ability to drive business value will be considered as preferred skills. If you are passionate about helping customers succeed, thrive in a fast-paced environment, and are looking to make a real impact, we encourage you to apply for this exciting opportunity to join our team at Salesforce.,

As the India Director of Talent Management at Salesforce, you will play a crucial role in partnering with the Vice President (VP) Employee Success Business Partner (ESBP) and business leadership to develop and execute a comprehensive talent agenda aligned with the company's long-term goals. Your strategic guidance and data-driven approach will be instrumental in driving talent outcomes that deliver business value across the region. Your responsibilities will include collaborating with ESBPs to shape executive talent management strategies, identifying organizational capability gaps, aligning talent programs with business objectives, and fostering relationships across teams to ensure visibility and impact on company talent priorities. Additionally, you will work closely with the Head of Talent Management to influence global talent solutions for the sales organization and leverage insights from Talent Centers of Excellence to drive targeted development programs. To excel in this role, you should possess a strong track record in talent leadership, organizational development, and HR business partnering within a dynamic global company. Your ability to build relationships, analyze data, drive change management, and effectively partner across functions will be essential. Certification in succession-related development programs, experience in executive coaching, and familiarity with Workday Talent Management tools are desirable qualifications. If you are a forward-thinking leader with a passion for driving talent initiatives and influencing positive change within a complex industry, we invite you to join our team at Salesforce and contribute to shaping the future of business through AI, data, and CRM.,

As a Customer Success Manager at Salesforce, you will play a crucial role in guiding our customers to achieve significant returns on their investment with Salesforce. Acting as an extension of our customer's workforce, you will provide expert guidance and advice to address both technical and business concerns. Your responsibilities will include aligning customer priorities with projects and issues, coordinating all deliverables entitled to the customer, and overseeing the day-to-day customer experience from onboarding through contract renewal and expansion. You will serve as the primary point of contact for the account's success, working closely with Product Management, Sales, Technical Support, and Engineering teams to lead the customer relationship. Developing strong relationships at key stakeholder levels and aligning with customer needs across various market segments will be essential to your success in this role. Additionally, you will assess customer goals and capabilities, offer strategic recommendations for performance optimization, and drive innovation aligned with customer business challenges. Your role will involve contributing to Salesforce knowledge, community, and training resources, creating adoption plans, and applying technical expertise to address customer concerns effectively. To excel in this position, you should have familiarity with Salesforce products and platform features, excellent communication skills, and the ability to prioritize customer needs. Experience with databases, SQL, Windows/Linux Server, and security infrastructure will be beneficial, along with strong technical skills or the ability to acquire in-depth knowledge as needed. This role requires you to be adaptable to evolving Salesforce needs, proactive in customer support and enhancement, and diligent in your approach to ensure nothing gets overlooked. Working in 24*7 shifts, particularly night shifts, and collaborating with multidisciplinary teams to lead and coordinate customer relationships will be key aspects of your responsibilities. If you are an experienced professional with expertise in Customer Success, SaaS platform use, project leadership, Technology Consulting, or Solutions Architecture, and possess strong consulting skills, this role offers an opportunity for you to drive business value and facilitate discussions at the executive level. Candidates with roles such as Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, and others are encouraged to apply. Join us at Salesforce to be a part of a dynamic team that is dedicated to empowering companies to connect with customers in innovative ways and make a positive impact on the world.,

The Customer Success team within Signature Success is seeking a proactive and customer-centric Customer Success Manager (CSM) to be the primary point of contact for Salesforce's most significant and high-profile clients. As a CSM, you will be responsible for engaging with a select group of assigned accounts, focusing on understanding the clients" business objectives to enhance their technical and operational well-being and derive maximum value from their Salesforce investment. Your role involves staying informed about the customers" key activities, requirements, potential challenges, and value drivers. In your capacity as a trusted advisor, you will establish a reputation for customer success by maintaining excellent communication with partners and leveraging your in-depth knowledge of the Salesforce platform to translate business needs into effective solutions. Building strong relationships with clients and account teams, developing a profound technical understanding of their Salesforce setup, sharing best practices, and promoting the adoption of proactive services are all crucial aspects of your role. These actions will enable you to proactively prepare clients for success by optimizing the platform, especially during critical peak periods. As a CSM, you will occasionally serve as the primary contact for major incidents, managing client expectations and communications throughout the incident resolution process. Acting as the primary technical interface for our clients, you will collaborate closely with internal and external stakeholders, including partners and ISVs, to address client requirements effectively. The ideal candidate for this role is deeply committed to customer success, possesses exceptional communication skills, demonstrates professionalism, strives to meet and exceed expectations, excels in relationship-building, exhibits strong collaboration abilities, and can quickly grasp new technologies. Your Impact: - Act as the Marketing Cloud Subject Matter Expert (SME) regarding the technical and operational configuration and requirements of clients. - Take on the role of the single point of customer accountability, overseeing all Signature deliverables, experiences, renewals, and expansions. - Cultivate and sustain relationships with key stakeholders within client organizations, including IT and business executive leadership, sponsors, and decision-makers. - Assist clients in achieving their business objectives and outcomes on the Salesforce Marketing platform by coordinating services, providing proactive feature guidance, advising on feature adoption, and ensuring a clear understanding of the value of Signature Success. - Advocate for clients during high severity cases, conduct quarterly reviews, provide tailored release recommendations, and build strong internal relationships to promote customer success and revenue opportunities. - Be prepared for occasional after-hours or weekend coverage based on client needs and anticipate role changes in alignment with evolving Salesforce requirements. Minimum Skills: - 8+ years of experience in Technical Customer Success, Customer Success Management, SaaS platform utilization, Technology Consulting, or relevant fields. - Strong communication and presentation skills with the ability to communicate effectively at all organizational levels. - Proficiency in translating technical concepts into business terms, mapping business requirements to technical features, and facilitating cross-functional team efforts. - Prior experience in high volume events coordination and working with cross-functional teams. Preferred Requirements: - 2+ years of experience in the Salesforce Ecosystem. - Salesforce product certifications are advantageous. - Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and marketing platforms. - Proficiency in Digital Marketing processes, challenges, and trends. - Extensive knowledge of Salesforce Marketing Cloud features and applications. - Degree or equivalent experience required, with evaluation based on alignment with role requirements. (Note: This job description is a summary of the position's core responsibilities and requirements and is subject to change based on business needs.),

As a Decision Scientist at Salesforce, you will be a vital part of the Product Adoption team within the Customer Success Scorecard team. Your primary responsibility will be to evolve product adoption strategies and measure the value that our products bring to our customers. The Data and Analytics (DnA) team at Salesforce is dedicated to providing trusted data, insights, and artificial intelligence to support smarter decision-making. As a Decision Scientist, you will work closely with various stakeholders, including Renewals, Offers, M&A, Product, and Account Success teams, to discover innovative best practices that enhance customer value and satisfaction. In this role, you will be responsible for generating product insights to accelerate business growth by acquiring and cleaning data, building data models, analyzing insights, and distributing them to business leaders. You will have an experimentation mindset and work on measuring user experience through an experimental approach. Furthermore, you will partner with Senior Leadership to understand business challenges, advise on strategic objectives, product direction, roadmaps, growth goals, and retention strategies. Building and maintaining relationships with senior stakeholders, such as Business Leaders, Product Managers, User Researchers, and Customer Success teams, will be a key aspect of your role. Collaboration with the data engineering team and product engineering team is crucial for measuring the success of products. You will identify internal and external collaborators to curate data assets and deliver relevant and actionable data insights and products. Additionally, you will contribute to expanding Salesforce's data culture by growing new relationships, hosting learning sessions, integrating or designing new tools, and improving team processes. To be successful in this role, you should have at least two years of experience in product analytics or data science, or a master's degree in data science, statistics, applied mathematics, analytics, or a related field. Proficiency in common analytical programming languages like Python or R, SQL, statistical methods, data model design, and storytelling through various formats like slides, charts, and dashboards (e.g., Tableau) is essential. A graduate degree in Statistics or an MBA from a top university is strongly preferred. You should also be adept at planning projects, coordinating resources across teams, and ensuring deadlines and quality expectations are met.,

As a Customer Success Manager within the CSM team of Signature Success at Salesforce, you will play a crucial role in being the primary contact point for Salesforce's largest and highest-profile customers. Your main responsibility will be to partner with a small number of assigned accounts, focusing on understanding and improving the customers" business goals to enhance their overall technical and operational health and maximize the value derived from their Salesforce investment. The role of a Technical Account Manager involves staying informed about the customers" key events, needs, potential risks, and value drivers, and taking proactive measures to address them. You will serve as a trusted advisor to customers, demonstrating excellence in communication with stakeholders and possessing comprehensive knowledge of the Salesforce platform to provide solutions aligned with their business needs. Building strong relationships with customers and account teams, developing a deep technical understanding of their Salesforce implementation, sharing best practices, and promoting the adoption of proactive services are essential aspects of this role. Through these activities, you will be able to proactively prepare customers for success by optimizing the platform, especially during critical peak events. Your role will also involve serving as a point of contact for major incidents, managing customer expectations, and facilitating communications throughout the resolution process. Acting as the primary technical interface for customers, you will collaborate with both internal and external stakeholders, including partners and ISVs, to address customer requirements effectively. Key Responsibilities: - Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities. - Act as an internal authority on your customer's key value drivers and needs. - Help customers achieve their business goals on the Salesforce platform by coordinating services, providing timely guidance on Salesforce features, advising on feature adoption, and suggesting technical improvements. - Communicate the value of Signature Success to ensure customer retention. - Provide regular updates and communications to customers during infrastructure service disruptions. - Assist in the triage and resolution of high severity cases to ensure timely issue resolution. Technical Requirements: - Expertise in Mulesoft, TIBCO, or Boomi is required. - Flexibility in terms of AMER Shifts is necessary. - 5+ years of experience in building or supporting enterprise-grade Java-based or Integration or API Management systems. - Solid understanding of HTML, CSS, and JavaScript. - Deep knowledge of Internet technologies and protocols such as TLS, HTTP, REST, Webservices, firewalls, web servers, and proxy servers. - Experience in Connectivity with Enterprise SaaS solutions such as Salesforce, Netsuite, Workday, etc. - In-depth knowledge of database concepts, data management (RDBMS), and SQL. - Experience in troubleshooting container and container management technologies like Docker/Kubernetes.,

Service Cloud by Salesforce is a revolutionary customer service platform designed to transform your business's approach to customer support. It empowers your team to deliver efficient, personalized customer service experiences across multiple channels, all in one unified platform. With Service Cloud, you can streamline workflows, automate routine tasks, and leverage AI-powered insights to drive customer satisfaction and loyalty. Whether it's faster case resolution, 360-degree customer views, or real-time analytics, Service Cloud is your key to unlocking exceptional customer service. Join our dynamic team at Salesforce and make a real impact with your work! We're looking for passionate individuals who want to shape the future of our products and deliver exceptional data-driven experiences to our customers. Come be a part of our innovative and collaborative environment, where your skills will thrive, and your ideas will be valued. Apply now, and let's build something extraordinary together! We embrace the hybrid model and celebrate the individual strengths of each team member while encouraging everyone on the team to grow into the best version of themselves. We believe that autonomous teams with the freedom to make decisions will empower individuals, products, companies, and customers to thrive. Your Impact: Our ideal candidate is passionate about crafting a new product to serve thousands of enterprise customers by using innovative technology in AI and striving for the best quality and throughput. As part of this role, you will: - Design, implement, test, and deliver highly scalable enterprise-grade AI/ML solutions from the ground up. - Lead the development of prototypes and rapid experimentation to evaluate new algorithms, models, or approaches, balancing time-to-market with long-term technical investments. - Operate optimally in the hybrid engineering model where engineers are encouraged to craft and complete the vital work to ensure quality in their code as well as in other engineers". - Present your own designs to internal/external groups and review the designs of others. - Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics for AI/ML systems. - Participate in the team's on-call rotation to address sophisticated problems in real-time and keep services operational and highly available. Required Skills: - 2 to 12 years of professional software development experience in implementing and operating AI/ML at scale. - Proven understanding in at least one high-level programming language (C++, Python, Go, etc.). - Deep domain knowledge and expertise in AI/ML and data analysis is required. - Experience in the ML lifecycle, including model training, deployment, inferencing, and the challenges associated with scaling AI products. - Proficiency in safe AI/ML rollout methodologies, including canarying and A/B testing. - Proven ability to design and architect complex, high-performance systems that support AI workloads. - Excellent interpersonal skills. - Degree or equivalent relevant experience required. Experience will be evaluated based on core competencies (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience). Preferred Skills: - Strong technical expertise in Generative AI, particularly with RAG systems and Agentic workflows that use large language models. - Experience with Agile software development and test-driven development. - Track record of being a top performer in current and past roles. Benefits & Perks: Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!,

The Customer Success team within Signature Success is seeking a passionate and customer-centric Customer Success Manager (CSM) to act as the primary liaison for Salesforce's largest and most prominent clients. In this role, you will be responsible for collaborating with a select number of assigned accounts, with a keen focus on understanding the customers" business objectives to enhance their overall technical and operational well-being and maximize the value derived from their Salesforce investment. As a Customer Success Manager, you will stay informed about the customers" key activities, requirements, potential challenges, and value drivers. As a trusted advisor, you will establish a strong track record in customer success by effectively communicating with partners and leveraging in-depth knowledge of the Salesforce platform to address their business needs with appropriate solutions. Building solid relationships with customers and account teams, acquiring a comprehensive technical understanding of their Salesforce setup, sharing best practices, and promoting the proactive adoption of services are essential aspects of the role. These endeavors will enable you to proactively prepare customers for success by optimizing the platform, especially during crucial peak periods. In the event of major incidents, the CSM will occasionally serve as the main point of contact, managing customer expectations and communications throughout the incident resolution process. Acting as the primary technical liaison on behalf of our customers, the CSM collaborates closely with internal and external stakeholders, including partners and ISVs, as necessary to address customer requirements. The ideal CSM demonstrates an exceptional commitment to customer success, excels in communication, upholds professionalism, strives to meet and surpass expectations, enjoys building connections, possesses strong collaboration skills, and can quickly grasp new technologies. Your Impact: - Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration and needs of the customer. - Serve as the single point of customer accountability for orchestrating all Signature deliverables, experiences, renewals, and expansions. - Cultivate and sustain stakeholder relationships with customers" IT and business executive leadership, sponsors, and decision-makers who have procured Signature. - Assist customers in achieving their business goals and outcomes on the Salesforce Marketing platform by coordinating services, providing timely guidance, acting as an advisor for new features, communicating the value of Signature Success, and facilitating high severity case resolutions. - Conduct quarterly reviews, offer tailored release recommendations, build internal relationships, and be prepared for occasional after-hour or weekend coverage based on customer needs. Minimum Skills: - A seasoned professional with 8+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform utilization, project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. - Exceptional communication and presentation skills, with the ability to effectively communicate and influence at all organizational levels. - Proficiency in analyzing technical concepts and translating them into business terms, as well as mapping business requirements to technical features. - Experience in coordinating high-volume and key customer events, leading cross-functional teams, and adapting to evolving Salesforce needs. Preferred Requirements: - Over 2 years of experience in the Salesforce Ecosystem. - Salesforce product certifications such as Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, and Marketing Cloud Email Specialist are advantageous. - Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and marketing platforms. - Familiarity with Digital Marketing processes, challenges, and trends, along with knowledge of Salesforce Marketing Cloud features and applications. A degree or equivalent experience is required, and experience will be evaluated based on the alignment with role requirements.,

You are looking for a strategic and dynamic Director of Communications to manage Newsroom, drive content, and support external and internal communication initiatives of Salesforce India. This role plays a crucial part in fostering a strong internal culture and enhancing brand visibility through effective storytelling and impactful communication strategies. The ideal candidate should have a proven track record in content strategy, employee communications, media engagement, and a deep understanding of the Indian market. As the Director of Communications, your responsibilities will include managing the company's online newsroom to serve as a dynamic hub for press materials, corporate announcements, and thought leadership content. You will be responsible for ensuring that all messaging aligns with the company's tone, voice, and brand guidelines. Developing and implementing a comprehensive content strategy aligned with company goals and communication priorities is a key aspect of the role. You will also need to identify opportunities to elevate messaging and drive audience engagement through compelling narratives. Additionally, you will be responsible for writing, editing, and managing high-quality content for internal and external channels. Overseeing the editorial calendar to ensure timely delivery of messages and campaigns is also part of your role. You will develop and execute communication strategies that promote Salesforce's core values while fostering a strong sense of belonging in a diverse workforce. Support in developing a communication strategy with external communication teams aligned with business goals is essential. Furthermore, you will anticipate the needs of a rapidly scaling organization by creating scalable communications frameworks that keep employees connected to the company's growth journey. Driving the creation of compelling content showcasing innovation, thought leadership, and impact through active engagement with stakeholders is another crucial responsibility. Supporting India leadership in crafting compelling internal and external messaging, including CEO updates, all-hands meetings, and other executive-led communications initiatives is also part of the role. You will act as a strategic partner during organizational changes by crafting clear, transparent, and empathetic communication plans that guide employees through transitions effectively. Developing strategies with external and internal communication teams to manage and respond to communication challenges effectively during crises is also a significant responsibility. You will work with global communications teams to ensure regional alignment with global priorities and campaigns while tailoring initiatives for the India market. Utilizing data-driven insights to assess the effectiveness of communications initiatives and continuously refining strategies to ensure optimal engagement and alignment is also expected. To be successful in this role, you should have 12+ years of experience in content management, communications, and engagement, preferably in a multinational or matrixed organization. A proven track record in designing and implementing impactful engagement strategies is essential. Strong leadership and interpersonal skills with the ability to build trust and collaborate across levels and functions are required. Experience in navigating change management and guiding communications during organizational transformation is crucial. Thriving in a dynamic, fast-paced environment with excellent problem-solving and prioritization skills is also necessary. A degree or equivalent relevant experience is required, and experience will be evaluated based on the core competencies for the role.,

Salesforce provides a compelling opportunity for Sales Professionals with a proven record exceeding quota in technology sales. Our goal is to build an organization of thoughtful, high-reaching, Account Executives committed to our vision of changing the software landscape. With 95% customer satisfaction, an exclusive CRM/Sales Force Automation tool that Reps love to use, and a fiercely loyal customer base, it's a powerful combination for sales success. Top sales talent across the world join us for our change the world mentality; the opportunity to excel in a fast-paced, performance-based team environment here. You will be responsible for driving strategic, enterprise-wide sales initiatives into a territory consisting of calling on the largest companies in India. Your accounts will be a blend of clients with additional revenue opportunities and prospects. You should be able to forecast sales activity and revenue achievement while creating satisfied and reference-able customers. Very driven comp plan with tremendous upside earnings potential. Responsibilities: - Exceed monthly/quarterly sales targets by selling Salesforce solutions into enterprise accounts and within an assigned geographical or vertical market. Handle the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts. - Identify and research territories to formalize a go-to-market strategy and create a qualified target account list within 30 days. - Develop pipelines through cold calling, email campaigns, and market sector knowledge/resourcefulness. - Create and maintain a sales pipeline to over-achieve within the designated market sector(s). - Engage with prospect organizations to position Salesforce solutions through strategic value-based selling, business-case definition, value analysis, references, and analyst data. - Lead the end-to-end sales process through engaging appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc. - Generate short-term results while maintaining a long-term perspective to increase overall revenue generation. - Daily update Salesforce system with accurate customer and pipeline data. - Accurate monthly forecasting and revenue delivery. Required Skills: - Successfully sold into Enterprise companies in the Auto Industry space. - 7+ years of enterprise solution sales experience selling CRM, ERP, or similar. - Proven track record of driving and closing enterprise deals. - Consistent overachievement of quota and revenue goals. - Degree or equivalent relevant experience required. Desired Skills: - Strategic account planning and execution skills. - Experience selling to C-Level and across both IT and business units to customers - Enterprise Customers in the North Market of India. - Strong technical competence. - Passion and commitment to customer success. - Ability to sell both an application and deployment of a platform. - Strong time management skills. - Demonstrated consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement. - Ability to maintain a high level of productivity, handle multiple contending priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.,

The Technical Consulting Manager is responsible for successfully designing and managing the delivery of complex Salesforce solutions for customers. You are a big picture thinker and an in-depth problem solver with broad and deep knowledge and skills. Your systems are designed for high volumes and critical points without failure. Your solutions are long-term and scalable with customer growth plans. You have experience integrating systems via APIs and a strong development background. You lead and motivate a team to meet targets and enable growth. Responsibilities include collaborating with client stakeholders, leading technical design sessions, providing oversight of Salesforce projects, defining coding standards, managing technical delivery, debugging issues, participating in technical activities, liaising with Salesforce product teams, and maintaining an expert level understanding of Salesforce products. Requirements include an understanding of systems architecture, key design patterns, data sharing and visibility considerations, authentication patterns, data integration tools, environment management, release management, code versioning best practices, and deployment methodologies. You must also have a strong background in design/development of large web-based systems, CRM experience, and Salesforce platform experience. Other responsibilities involve leading a technical team, traveling to client sites, maintaining billable utilisation targets, enabling team members on Salesforce products, working with global teams, and achieving relevant Salesforce certifications. You must be flexible with work hours to accommodate global project deliveries.,

As Salesforce, the Customer Company, we are dedicated to inspiring the future of business through the integration of AI, Data, and CRM. Aligned with our core values, we strive to assist companies in all industries in pioneering new paths and engaging with customers in innovative ways. We believe in empowering individuals to become Trailblazers, encouraging personal and career growth, fostering innovative approaches, and contributing to the betterment of society. If you share our vision of business as a powerful force for positive change and the importance of businesses aligning profit with purpose, you are in the right place. We are currently looking for accomplished sales professionals to support the expansion of our customer base within the Growth Business segment in North India. This position is ideal for individuals who possess a proactive and determined attitude towards achieving new business success. Key responsibilities include acquiring new business from untapped accounts, expanding relationships with existing clients, and spearheading strategic CRM initiatives within the North India market. We seek individuals who recognize the advantages of Cloud Computing and can effectively serve as both a salesperson and evangelist to further enhance Salesforce's presence in the sector. Besides driving your business development efforts, we offer various support services to assist in identifying and pursuing opportunities, ranging from internal sales support to highly skilled pre-sales resources, ensuring that you are not working in isolation. Responsibilities: - Cultivating and nurturing relationships within our Growth Business segment, focusing on clients in North India. - Leading intricate sales cycles and articulating the value of our enterprise suite of applications to C-level executives. - Predicting sales activity and revenue outcomes using Salesforce, while fostering satisfied customers who can serve as references. - Showcasing our products through web-based demonstrations and in-person meetings. Requirements: - A minimum of 10 years of experience in achieving sales quotas and closing deals in software (with a preference for business applications) or technology sales. Compensation and job level will be determined based on experience. - Demonstrated success in managing deals with clients in North India. - Consistently exceeding sales quotas (ranking in the top 10% of the company) in previous roles. - Proven ability to drive customer value and secure substantial deals. - Experience in managing and finalizing complex sales cycles. - A degree or equivalent relevant experience is mandatory. Candidates will be evaluated based on core competencies for the role, such as extracurricular leadership roles, military background, volunteer experience, and work history. Desired Skills: - Exceptional written and verbal communication abilities. - Previous training in Sales Methodology is advantageous. - Prior experience with CRM systems is beneficial. - Capability to thrive in a fast-paced team environment. - Strong customer endorsements. - Proficiency in computer skills, including CRM platforms, Microsoft Word, PowerPoint, and Excel.,

You have an outstanding opportunity to work as a Lead Solutions Engineer with Financial Services customers in Chennai, India. You will be responsible for crafting innovative customer engagement roadmaps using Salesforce applications and platform. To be successful in this role, you should have a proven track record of driving business outcomes through technology solutions, particularly in engaging with C-level Business and Technology groups within financial services organizations. Your specific responsibilities will include providing thought leadership on how large enterprise organizations can achieve customer success through digital transformation. You will be expected to identify business challenges through discovery sessions, workshops, and engage with business users to create solution presentations, demonstrations, and prototypes. Additionally, you will need to build roadmaps that outline the implementation of solutions to transition from the current to the future state. Your ability to effectively present and communicate the business value to managers and executives at all levels will be crucial. Moreover, you will be required to deliver functional and technical responses to RFPs/RFIs, work collaboratively with teammates, and demonstrate proficiency in integrating cloud applications with existing business technology. As a Lead Solutions Engineer, you will lead multiple customer engagements simultaneously, showing self-motivation, flexibility, and initiative in your work approach. In terms of required skills, you should have a relevant degree or equivalent experience along with 12+ years of experience in the IT industry. Experience in pre-sales or implementation of customer engagement solutions, especially in the financial services sector, is essential. You should possess a deep understanding of demonstrating customer engagement solutions, customer journeys, and key metrics in the financial industry. Furthermore, expertise in solution selling to Enterprise customers within the Financial Services industry, as well as knowledge of Cloud Computing, SFA, Service & Support, Marketing, and Mobile solutions, will be advantageous. Strong verbal and written communication skills, exceptional presentation and demonstration abilities, and a focus on needs analysis and business justification are key competencies required for this role. Your innovative thinking, ability to build new solutions, and engage with stakeholders at all levels will be critical to your success as a Lead Solutions Engineer.,

We are thrilled to offer an exceptional opportunity for a visionary Presales professional to join our team as a Principal Solution Engineer, focused on revolutionising the Communications and Media vertical in Mumbai, India! This role presents an exciting chance to collaborate with a rapidly expanding and dynamic industry, showcasing the innovative capabilities of Salesforce applications and platforms. We are seeking a candidate who is not only proficient in Presales but is also deeply passionate about driving impactful change and fostering continuous learning and personal growth. The ideal candidate will have a proven track record of partnering with Communications and/or Media organisations to drive tangible business outcomes through cutting-edge technology solutions. They should possess a keen ability to engage with both business and technology leaders at the highest levels, effectively communicating the transformative power of Salesforce. More than just presenting features, we are looking for someone who can passionately articulate the profound business value that comes from embracing change and leveraging Salesforce as a strategic partner in this journey towards digital transformation. If you are an innovative thinker who is enthusiastic about your work, dedicated to ongoing learning, and driven by the prospect of personal and professional growth, we encourage you to apply. Key Responsibilities: Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers. Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls. Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation. Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform. Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends. Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement. Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers. If you're passionate about driving meaningful change, facilitating impactful conversations, and delivering innovative solutions that drive business outcomes, we invite you to join us in shaping the future of Salesforce-powered transformation. Required Skills: Relevant Industry experience with Communications and Media Industries, exposure to Salesforce Communications Cloud and/or Media Cloud will be a plus but not mandatory. 15+ years of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high-value business solutions. Strong focus and experience in pre-sales or implementation is required. Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw Day in the life of across different LOBs. Business Analysis/ Business case/return on investment construction. Experience in sophisticated solution selling to Enterprise customers. A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing, and Mobile solutions. Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques. Outstanding presentation and demonstration skills. Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).,

Are you someone who excels as a Strategic Advisor, designing and implementing complex and enterprise-scale Salesforce solutions for Customers Do you have the ability to bring together teams from various stakeholders to actualize a shared vision and translate a customer's vision into a well-defined roadmap Are you passionate about solving problems for customers and possess the skills to articulate and present at an executive level Join our Strategic Accounts Excellence team in the Sales and Distribution business unit of Salesforce India. This niche team provides specialized attention to a select group of strategic customers in the India region, ensuring a high level of governance and active participation across internal teams, customers, and external stakeholders. As a Technical Architect within this team, you will play a crucial role in ensuring customer success by addressing complex challenges and guiding implementation partners. As a Technical Architect specializing in Salesforce Marketing Cloud, you will lead the design and implementation of cutting-edge marketing solutions, focusing on areas such as Marketing Cloud Engagement, Personalization, Data Cloud, and Intelligence. The ideal candidate will have a strong background in architecting scalable solutions within the Salesforce ecosystem, collaborating with cross-functional teams to drive digital transformation and enhance customer experiences. Key Responsibilities: - Architectural Leadership: Design end-to-end Salesforce Marketing Cloud solutions incorporating Engagement, Personalization, Data Cloud, and Intelligence components. Define technical architecture and integration strategies aligned with business objectives. - Solution Development & Implementation: Lead technical teams in configuring, customizing, and deploying Salesforce Marketing Cloud components. Develop integrations with internal and third-party systems to ensure seamless data flow and system interoperability. - Technical Strategy & Innovation: Evaluate emerging technologies to enhance Salesforce Marketing Cloud. Provide thought leadership in marketing automation, data analytics, and personalized customer engagement. - Project & Stakeholder Management: Collaborate with business and IT stakeholders to translate requirements into effective solutions. Manage project timelines, deliverables, and ensure quality standards. - Best Practices: Establish technical documentation, coding standards, and architectural guidelines. Required Qualifications: - 10+ years in IT with a focus on Salesforce implementations, particularly in Marketing Cloud. - Proficiency in Marketing Cloud Engagement, Personalization, Data Cloud, and Intelligence solutions. - Strong skills in cloud architecture, API integrations, data management, and automation frameworks. - Experience in developing and maintaining complex integrations and data pipelines. - Salesforce certifications like Salesforce Marketing Cloud Consultant, Developer, or Technical Architect preferred. - Excellent analytical, problem-solving, communication, leadership, and stakeholder management skills. - Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt to occasional travel and flexible working arrangements.,

Join the Agentforce team in AI Cloud at Salesforce and make a real impact with your software designs and code! This position requires technical skills, outstanding analytical and influencing skills, and extraordinary business insight. It is a multi-functional role that requires building alignment and communication with several engineering organizations. We work in a highly collaborative environment, and you will partner with a highly cross-functional team comprised of Data Scientists, Software Engineers, Machine learning engineers, UX experts, and product managers to build upon Agentforce, our cutting-edge new AI framework. We value execution, clear communication, feedback, and making learning fun. Your impact - You will: Architect, design, implement, test, and deliver highly scalable AI solutions: Agents, AI Copilots/assistants, Chatbots, AI Planners, RAG solutions. Be accountable for defining and driving software architecture and enterprise capabilities (scalability, fault tolerance, extensibility, maintainability, etc.) Independently design sophisticated software systems for high-end solutions, while working in a consultative fashion with other senior engineers and architects in AI Cloud and across the company. Determine overall architectural principles, frameworks, and standards to craft vision and roadmaps. Analyze and provide feedback on product strategy and technical feasibility. Drive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events. Actively communicate with, encourage, and motivate all levels of staff. Be a subject matter expert for multiple products, while writing code and working closely with other developers, PM, and UX to ensure features are delivered to meet business and quality requirements. Troubleshoot complex production issues and interface with support and customers as needed. Drive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations to customers and at industry events. Required Skills: 12+ years of experience in building highly scalable Software-as-a-Service applications/platform. Experience building technical architectures that address complex performance issues. Thrive in dynamic environments, working on cutting-edge projects that often come with ambiguity. Innovation/startup mindset to be able to adapt. Deep knowledge of object-oriented programming and experience with at least one object-oriented programming language, preferably Java. Proven ability to mentor team members to support their understanding and growth of software engineering architecture concepts and aid in their technical development. High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.). Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax. Data model design, database technologies (RDBMS & NoSQL), and languages such as SQL and PL/SQL. Experience delivering or partnering with teams that ship AI products at high scale. Experience in automated testing, including unit and functional testing using Java, JUnit, JSUnit, Selenium. Demonstrated ability to drive long-term design strategies that span multiple complex projects. Experience delivering technical reports and presentations to customers and at industry events. Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and business teams to resolve critical issues. Experience with the full software lifecycle in highly agile and ambiguous environments. Excellent interpersonal and communication skills. Preferred Skills: Solid experience in API development, API lifecycle management, and/or client SDKs development. Experience with machine learning or cloud technology platforms like AWS sagemaker, terraform, spinnaker, EKS, GKE. Experience with AI/ML and Data science, including Predictive and Generative AI. Experience with data engineering, data pipelines, or distributed systems. Experience with continuous integration (CI) and continuous deployment (CD), and service ownership. Familiarity with Salesforce APIs and technologies. Ability to support/resolve production customer escalations with excellent debugging and problem-solving skills.,

The Salesforce AI Platform powers AI investments in the Einstein product portfolio across various Salesforce clouds, including Service, Sales, and the recent Einstein GPT capabilities. The team collaborates with external vendors, open-source platforms, and the internal Salesforce Research team to host various LLMs (Large Language Models). They continuously evaluate and measure quality, build an experimentation platform, and enable seamless rollout of LLMs based on customer data and feedback. We are looking for an exceptional Product Manager to lead the development of Sales AI for Salescloud, focusing on building AI capabilities to assist sellers. The ideal candidate is an experienced product manager dedicated to ensuring customer and team success. This role offers a high-profile opportunity for someone looking to advance their career. **Responsibilities:** - Define and drive the product vision, strategy, and roadmap for Sales AI, covering areas such as Experimentation and Improvements, Prompt tuning, Model fine-tuning, Retrieval Augmented Generation (RAG), Keyword & Vector Search, and No-code model builder experiences. - Manage the entire product lifecycle from concept to adoption, including defining requirements, prioritizing features, justifying decisions, and establishing success metrics. - Collaborate with engineering teams to outline, prioritize, and implement feature specifications. - Engage with customers, stakeholders, and partners to provide roadmap updates, gather feedback, and identify challenges and opportunities. - Stay informed about industry trends and competition in Generative AI. - Work with product marketing on positioning, messaging, and go-to-market strategies. - Serve as a domain and product expert for Salesforce in customer interactions, industry events, and community platforms. **Required Skills:** - 8+ years of Product Management experience with technical products/platforms. - Strong background in AI/ML with the ability to communicate effectively with engineers and data scientists. - Excellent written and verbal communication skills, including presenting to executives, participating in the sales process, and managing critical issues. - Experience working in agile/lean environments and managing backlogs. - Proficiency in gathering and translating product requirements into a practical roadmap. - Proven ability to collaborate internally and externally to deliver products or services. - Bachelor's degree or equivalent experience required. **Desired Skills:** - Experience in defining and developing AI platforms to support different user personas throughout the ML lifecycle. - Familiarity with Generative AI and LLM landscape. - Background in ML metrics, evaluations, and benchmarking. - Experience working closely with Data Science and ML Engineering teams.,