Control Tower Lead

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Company:

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Job Summary:

Control Tower Lead

Key Responsibilities:

Control Tower Implementation & Operations:

• Design, implement, and manage a scalable control tower system for real-time visibility across the full supply chain.
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• Integrate data from multiple systems and departments to enable proactive issue identification and resolution.
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• Oversee logistics planning and last-mile delivery operations to ensure efficiency and SLA adherence.

Supply Chain Optimization & Analytics:

• Develop and execute strategies to optimize end-to-end supply chain processes with a focus on scalability, cost reduction, and service quality.
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• Monitor and analyze key performance indicators (KPIs), identify bottlenecks, and drive performance improvements.
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• Create and maintain operational dashboards and performance reports for leadership visibility.

Collaboration & Stakeholder Management:

• Collaborate with cross-functional teams including procurement, logistics, sales, operations, and technology for seamless coordination.
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• Communicate updates, performance trends, and resolutions with internal and external stakeholders.
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• Build and nurture vendors, 3PL, and partner relationships; support negotiations for favorable service terms.

Issue Resolution & Risk Management:

• Identify potential disruptions in the supply chain and work across teams to develop mitigation plans.
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• Resolve issues related to order fulfillment, transportation, inventory, TATs, and SLAs in real time.
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• Proactively monitor market trends, logistics risks, and compliance updates to ensure business continuity.

Continuous Improvement & Compliance:

• Champion continuous improvement initiatives leveraging best practices and emerging technologies.
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• Ensure adherence to industry regulations and internal SOPs across all operational processes.
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• Stay updated on industry trends, compliance requirements, and competitive practices.

Qualifications & Skills:

• Education:

  Minimum Graduate; preference for

  B.Tech + MBA.

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• Experience:

  4–5 years of experience in Central Operations, Control Tower Management, or Data-Driven Ops roles, preferably in e-commerce, quick-commerce, or the FMCG supply chain industry.
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• Technical Skills:

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• Strong data handling and analytical skills (Excel, SQL, Python/R preferred).
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• Proficient in dashboarding and analytics tools (Power BI, Tableau, Google Data Studio).
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• Experience with ERP and control tower systems.
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• Soft Skills:

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• Excellent decision-making, problem-solving, and communication abilities.
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• Strong stakeholder and team management skills; ability to thrive in high-pressure environments.
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• Ability to prioritize, manage multiple issues, and deliver results in dynamic conditions.

What We Offer:

• Career Growth & Impact: Be part of a fast-growing brand making a mark in the food industry.
• Innovative Work Culture: Join a team that values creativity, collaboration, and customer-centric solutions.
• Performance-Based Incentives: Enjoy competitive bonuses and rewards for outstanding sales performance.
• Continuous Learning & Development: Gain access to mentorship, tools, and resources for career advancement.

Who We Are:

KIWI Kisan Window

Featured in Shark Tank India Season 4

How to Apply:

career@kisanwindow.com