Control Tower Lead

Job Title: Control Tower LeadCompany: KIWI Kisan Window, Pvt. Ltd.Location:Dehradun, UttarakhandJob Type: Full-time

Job Summary:

We are seeking an experienced and detail-oriented Control Tower Lead to manage and oversee our end-to-end supply chain visibility, coordination, and issue resolution processes. The ideal candidate will play a critical role in ensuring seamless execution across procurement, production, inventory, logistics, and order fulfillment operations through a centralized control tower approach.

Key Responsibilities:Control Tower Implementation & Operations:

• Design, implement, and manage a scalable control tower system for real-time visibility across the full supply chain.

• Integrate data from multiple systems and departments to enable proactive issue identification and resolution.

• Oversee logistics planning and last-mile delivery operations to ensure efficiency and SLA adherence.

Supply Chain Optimization & Analytics:

• Develop and execute strategies to optimize end-to-end supply chain processes with a focus on scalability, cost reduction, and service quality.

• Monitor and analyze key performance indicators (KPIs), identify bottlenecks, and drive performance improvements.

• Create and maintain operational dashboards and performance reports for leadership visibility.

Collaboration & Stakeholder Management:

• Collaborate with cross-functional teams including procurement, logistics, sales, operations, and technology for seamless coordination.

• Communicate updates, performance trends, and resolutions with internal and external stakeholders.

• Build and nurture vendors, 3PL, and partner relationships; support negotiations for favorable service terms.

Issue Resolution & Risk Management:

• Identify potential disruptions in the supply chain and work across teams to develop mitigation plans.

• Resolve issues related to order fulfillment, transportation, inventory, TATs, and SLAs in real time.

• Proactively monitor market trends, logistics risks, and compliance updates to ensure business continuity.

Continuous Improvement & Compliance:

• Champion continuous improvement initiatives leveraging best practices and emerging technologies.

• Ensure adherence to industry regulations and internal SOPs across all operational processes.

• Stay updated on industry trends, compliance requirements, and competitive practices.

Qualifications & Skills:

• Education: Minimum Graduate; preference for B.Tech + MBA.

• Experience: 4–5 years of experience in Central Operations, Control Tower Management, or Data-Driven Ops roles, preferably in e-commerce, quick-commerce, or the FMCG supply chain industry.

• Technical Skills:

• Strong data handling and analytical skills (Excel, SQL, Python/R preferred).

• Proficient in dashboarding and analytics tools (Power BI, Tableau, Google Data Studio).

• Experience with ERP and control tower systems.

• Soft Skills:

• Excellent decision-making, problem-solving, and communication abilities.

• Strong stakeholder and team management skills; ability to thrive in high-pressure environments.

• Ability to prioritize, manage multiple issues, and deliver results in dynamic conditions.

What We Offer:

• Career Growth & Impact: Be part of a fast-growing brand making a mark in the food industry.
• Innovative Work Culture: Join a team that values creativity, collaboration, and customer-centric solutions.
• Performance-Based Incentives: Enjoy competitive bonuses and rewards for outstanding sales performance.
• Continuous Learning & Development: Gain access to mentorship, tools, and resources for career advancement.

Who We Are:

KIWI Kisan Window is a pioneering and innovative food brand committed to delivering the Healthy Unique Flavours of India to every household. As a bridge between farmers and consumers, we focus on sustainable practices, farmer empowerment, and offering premium, farm-fresh products that celebrate India’s diverse culinary heritage.

Our journey has been fueled by a passion for redefining how people experience food—bringing fresh, authentic, and health-focused products to the forefront. Featured in Shark Tank India Season 4, we take pride in our entrepreneurial spirit, commitment to excellence, and mission to take handmade to the world.

How to Apply:

Send your resume and cover letter to career@kisanwindow.com with the subject line “Application for Control Tower Lead- KIWI Kisan Window.” We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: ₹190,024.74 - ₹778,560.87 per year

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift
• Morning shift

Work Location: In person