Application Support Specialist

HDFC securities

It has been serving a diverse customer base of retail and institutional investors since 2000. Headquartered in Mumbai, it offers an exhaustive product suite to help its customers invest in Equities, IPO/OFS, Buybacks, Mutual Funds, ETFs, Futures & Options for - Equity, Currency, and Commodities, Fixed Deposits, Bonds, NCDs, and National Pension Scheme, along with value added services like Online Will writing and Tax filing. The company offers a host of digital platforms like Mobile Trading App, Desktop based online trading facility, ProTerminal - an advancedtrading platform and Arya - a voiceenabled investing assistant. It also offersCall N Trade facility and dedicated Relationship Managers to assist customers. Since its inception, the company has established itself as a preferred trading platform (for NSE &BSE), with its integrated 3-in-1account (Trading + Demat + Savings) backed by state-of-the-art technology. Over the years, the company has won many awards and recognitions. Currently, the company has 250+ branches across 190 cities, serving over 2.1 million customers.

We recently launched a discount broking platform called HDFC Sky in addition to HDFC InvestRight, which is our existing full service broking platform.

We are currently enhancing and scaling these platforms even further to continue to delight our valued customers.

If this sounds exciting to you, come join us!

As an Application Support lead, you will:

• Lead, mentor, and develop a team of technical support agents, promoting a collaborative and productive environment.
• Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crashes.
• Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering to the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required.
• Analyzing/documenting problems, recommending solutions, & initiating corrective action
• Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for PROD deployment & validation.

We are looking for someone with:

• 10-12 years of hands-on experience in backend software development.
• Extensive exposure to ITIL V3 standards.
• Proficiency in at least one backend technology: .NET, Java, or Golang.
• Strong experience in debugging and resolving issues in both on-premises infrastructure and cloud environments.
• Solid understanding of the Software Development Life Cycle (SDLC).
• Expertise in IIS configuration and troubleshooting.
• Experience working closely with compliance teams to address application and infrastructure vulnerabilities.
• Proficient with relational databases such as PostgreSQL or MySQL.
• Deep knowledge of technology architecture for highly scalable and available systems.
• Experience with open-source technologies including Elasticsearch, Redis, Kafka, and their integration into products.
• Proven leadership skills in managing development teams and providing technical mentorship.
• Adaptability and enthusiasm for working in a startup-like, fast-paced environment.

Following aspects would be a plus:

• Prior experience in the FinTech domain.
• Hands-on experience with AWS services such as S3, SQS, etc.
• Familiarity with monitoring and analytics tools like Dynatrace and Kibana.
• Contributions to open-source projects.
• Experience with Business Intelligence (BI) tools.