TM - Backend Product Manager

Backend Product Manager : A person who can operate like the central nervous system of our commerce stack — someone who can connect the dots across OMS, ERP, POS, logistics intelligence, and customer-facing delivery experiences.

This is not a typical PM role. You're shaping the backbone of how orders are promised, fulfilled, and delivered in a way that scales across brands, pin codes, and edge cases. You'll orchestrate real-world commerce logic: inventory reservations, estimated delivery engines, delivery SLAs, hyperlocal fulfilment, omnichannel handoffs, NDR/NPR workflows, and ERP syncs ,all stitched into reliable, modular systems. If you’ve ever wanted to build a promise engine that customers trust, a logistics brain that ops teams love, and omnichannel rails that retail depends on -this is your playground.

What You’ll Own

1. Core Backend Platform Thinking

• Drive the Order Management System (OMS) logic – order lifecycle, partial shipments, returns, cancellations, RTOs, and inventory hold/release mechanisms
• Seamlessly integrate with ERP systems for financial events, GRN flows, invoice generation, and reconciliation pipelines
• Coordinate with POS systems for real-time inventory sync, click & collect flows, split order handling, and offline stock fulfilment
• Build foundational support for omnichannel capabilities like:
• BOPIS (Buy Online Pickup In Store)
• BORIS (Buy Online Return In Store)
• Tag loop management for store handovers and inter-warehouse transfers
  

2. Delivery Intelligence and Logistics System Design

• Own and evolve the Estimated Delivery Date (EDD) engine — factoring in pin code serviceability, warehouse availability, logistics SLAs, and forward-reverse timelines
• Build scalable delivery promise engines — enabling flexible commitments based on dynamic supply chain conditions
• Design systems to support hyperlocal deliveries — including dynamic rider assignment, FC/store proximity routing, and smart fallback strategies
• Define and automate NDR/NPR flows — including reason classification, retry logic, escalation loops, and return diagnostics
  

3. Cross-Functional Execution at Scale

• Act as the bridge between engineering, operations, supply chain, store ops, finance, and other product teams — ensuring reliability, scalability, and alignment
• Own the end-to-end product lifecycle: from writing functional specs and API contracts to running UATs and post-launch optimizations
• Make key trade-offs across system performance, speed of execution, and tech scalability — always keeping customer promise and ops efficiency at the core
  

Role Requirements

• 3–6 years of product management experience, ideally in high-scale e-commerce, logistics platforms, supply chain tech, or backend-heavy consumer businesses
• Proven experience designing or scaling systems like OMS, ERP, POS, or WMS — and a solid grasp of how commerce moves across digital and physical touchpoints
• Deep systems thinking — you're comfortable discussing event flows, message queues, service orchestration, and state machines with engineering  Strong product intuition and operational empathy — you can balance business urgency with long-term system integrity
• Ability to navigate across zoom levels — from debugging a specific NDR flow to planning quarterly roadmaps with senior stakeholders
• Exceptional communication and prioritization skills — you’re equally comfortable in leadership reviews, engineering huddles, or ops war rooms