Technology Leader - SRE, Automation

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

About CECx

At Chubb Engineering Centers (CECx), we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow.

With a team of over 3500 talented professionals distributed globally, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

• Job Title

  : SRE, Automation Leader

• Function/Department

  : Technology

• Location

  : Hyderabad / Bangalore

• Employment Type

  : Full-time

Role Overview

SRE, Automation Leader

Key Responsibilities

Pilot SRE adoption in traditional application support teams:

• Study and assess the existing application architecture to identify areas for improvement in reliability and performance.
• Derive and document critical user journeys to understand the most important paths through the application, ensuring that SRE practices align with user experience.
• Define and establish SLOs that reflect the reliability and performance expectations for the application, ensuring alignment with business goals.
• Identify and implement SLIs that will be used to measure the performance and reliability of the application against the defined SLOs.
• Develop and manage error budgets to balance the trade-off between innovation and reliability, ensuring that teams understand the implications of their changes on system performance.
• Build and maintain a backlog of identified toil (manual, repetitive tasks) to prioritize automation and process improvements that enhance operational efficiency.
• Provide coaching and mentoring to current production support teams, helping them adopt SRE principles and practices to improve their operational capabilities.
• Work closely with application teams to facilitate the adoption of SRE practices, ensuring that they understand the benefits and methodologies involved.
• Create and deliver training materials and sessions to educate teams on SRE concepts, tools, and best practices.

System Uptime & Reliability:

• Deliver regional uptime, performance, and availability targets, ensuring that SLIs, SLOs, SLAs, and error budgets are in place and met across all critical services.
• Proactively monitor and address risks that may impact the reliability of services, minimizing downtime and service disruptions.
• Provide guidance on system architecture, fault tolerance, and disaster recovery processes to ensure robustness.
• Define and monitor Critical User Journeys (CUJs) in collaboration with business and product teams to ensure they are tracked and optimized for reliability.
• Build CUJ-level metrics and telemetry into all relevant services to track the end-to-end user experience.

Monitoring & Observability:

• Implement observability tools and platforms for monitoring application health and user experience across the region.
• Define and monitor Critical User Journeys (CUJs) in collaboration with business and product teams to ensure they are tracked and optimized for reliability.
• Ensure that CUJ-level metrics and telemetry are built into all relevant services to track the end-to-end user experience.
• Create actionable dashboards, alerts, and reports using tools like Industry standard observability tools including OpenTelemetry.
• Ensure that all critical systems are observable, measurable, and can be monitored proactively.

Automation & Tooling:

• Develop automation of operational tasks such as deployments, failover, scaling, and remediation across the region.
• Advocate for and help teams build efficient tools and processes that reduce manual intervention, improve productivity, and eliminate bottlenecks.
• Identify high-toil areas and eliminate them across teams by promoting automation, process improvements, and tools that increase operational efficiency.

Skills and Qualifications

• 15+ years of hands-on experience as an SRE in an application support team
• Strong Technical Background: Proficiency in software development skills and principles, application production support, SDLC best practices, agile methodology
• Hands on SRE skills : Familiarity in implementing SRE concepts, including SLOs, SLIs, error budgets, incident management and blameless post-mortems.
• Application Architecture Knowledge: Ability to analyze and understand application architectures to identify areas for improvement.
• Monitoring and Observability Tools: Experience with monitoring, logging, and observability tools to track application performance.
• Automation Skills: Proficiency in scripting and automation tools (e.g., Python, Bash, Terraform) to reduce toil and improve operational efficiency.
• Incident Response and Troubleshooting: Strong problem-solving skills to effectively respond to incidents and perform root cause analysis.
• Collaboration and Communication: Excellent interpersonal skills to work effectively with cross-functional teams and communicate technical concepts clearly.
• Coaching and Mentoring: Ability to train and mentor team members in SRE practices and foster a culture of reliability.
• Agile Methodologies: Familiarity with Agile development practices and experience working in Agile teams.
• Continuous Improvement Mindset: A proactive approach to identifying areas for improvement and implementing changes to enhance reliability and performance.

Why Chubb?

• Join Chubb to be part of a leading global insurance company!
• Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

• Industry leader:

  Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence

• A Great Place to work:

  Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026

• Laser focus on excellence

  : At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

• Start-Up Culture

  : Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

• Growth and success

  : As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

• Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:
• Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
• Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
• Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits

Join Us

• With you Chubb is better. Whether you are solving challenges on a

  global stage

  or creating innovative solutions for local markets, your contributions will help shape the future. If you value

  integrity, innovation, and inclusion

  , and are ready to make a difference, we invite you to

  be part of Chubb India’s journey

  .