Technical Project Manager [T500-19197]

About Marriott:

Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality. Marriott International, Inc. is a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories.

Role Title:

Position Summary:

The Technical Project Manager is responsible for leading cross-functional initiatives within our Service Reliability Engineering (SRE) organization that support millions of Marriot customers globally. This role is responsible for driving the planning, coordination, and execution of reliability-focused programs that support the availability, performance, and scalability of critical systems and services. Technical Project Manager will work closely with engineering, operations, product, and security teams to ensure that SRE goals align with business priorities and are delivered effectively.

Partners closely with Product Teams, Applications teams, Infrastructure, and the broader Applications and Infrastructure Delivery teams to develop key metrics and KPIs to improve applications stability, availability and performance. The ideal candidate will bring strong communication skills, collaborating with key stakeholders across the company to optimize cloud infrastructure and uphold the highest standards of operational excellence in a dynamic, fast-paced environment.

Job Responsibilities:

• Program Ownership

  : Drive end-to-end execution of complex SRE programs, including incident reduction initiatives, service maturity efforts, observability adoption, and disaster recovery planning.

• Cross-Functional Collaboration

  : Serve as the primary liaison between SRE, Platform, application teams, and business stakeholders to align program objectives and timelines.

• Operational Readiness

  : Support go-live planning, SRE onboarding, hypercare, incident response readiness, and process documentation for new services or platforms.

• Metrics & Reporting

  : Track KPIs and SLO compliance, prepare regular updates on program status, risks, and outcomes, and present to SRE leadership.

• Continuous Improvement

  : Identify gaps in current operational practices, drive process improvements, and implement best practices from SRE frameworks (e.g., postmortem culture, toil reduction).

• Risk Management

  : Proactively assess technical and operational risks and ensure mitigation plans are in place.

• Tooling and Automation

  : Partner with SREs and other stakeholders to promote adoption of automation, self-healing systems, and resilience testing tools.

Drive Applications Performance Management and Monitoring

• Identify Key Performance Indicators, apply monitoring, and report out on compliance.
• Gather information to develop reporting metrics and KPIs
• Ensure that all applications adhere to appropriate monitoring standards based on their technology / business process
• Determine forums and cadence to provide regular monitoring updates

Building Successful Relationships

• Collaborates with Enterprise Application and Architecture and Infrastructure teams to continuously improve processes and procedures.
• Liaises with vendors and Service Providers to select services and tools that best meet company goals

Managing Projects and Priorities

• Functions as a strategic senior technical expert within the department.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Champions leaders’ vision for product and service delivery.
• Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
• Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Plans, develops, implements, and evaluates the quality of operations.

Delivering on the Needs of Key Stakeholders

• Understands and meets the needs of key stakeholders.
• Communicates concepts in a clear and persuasive manner that is easy to understand.
• Demonstrates an understanding of business priorities.
• Supports achievement of performance goals, budget goals, team goals, etc.

Skill and Experience:

• 6-8 years’ experience in information technology process and/or technical project management including:
• Experience in program or project management in a technical environment, preferably with SRE, DevOps, or Infrastructure Engineering teams
• Strong understanding of

  SRE principles

  , incident management, service-level objectives (SLOs / SLIs), and CI/CD
• Demonstrated ability to manage multiple concurrent projects across globally distributed teams
• Proficiency in using Agile/Scrum methodologies and tools like Jira, Confluence, or Azure DevOps
• Excellent communication, stakeholder management, and organizational skills
• Excellent presentation skills (require making presentation deck for executive leadership team)
• Deep understanding of SRE practices such as Service Level Objectives, Error Budgets, Toil Management, Observability & Monitoring, Blameless Postmortems, Incident Response Process, Capacity Planning
• Experience working with SaaS, IaaS, and PaaS offerings
• Ability to work with global teams located in US and India
• 6+ years experience in a technical discipline role with experience in planning, implementing and evaluating processes, systems and/or initiatives
• Broad technical acumen across multiple disciplines applications with a solid understanding of current technologies
• Experience applying measurement processes/methods for assessing program outputs and outcomes or progress toward goals and objectives.
• Extremely high level of analytical ability with complex problems
• Ability to work across organizational boundaries, to help lead and influence change
• Ability to command the process across all levels to ensure customer focus; including being assertive and self-starting
• Demonstrated leadership experience in influence and garnering alignment from external organizations
• Ability to align change management strategies with projects
• Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management
• Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment

Education and Certifications:

• Undergraduate degree in Computer Science or related technical field or equivalent experience/certification

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