Technical Lead – CRM 365

Job Title-Technical Lead – CRM 365 Exp-12+ Years Location-Vadodara (Hybrid) Responsibilities • Lead the design and implementation of Dynamics CRM solutions, focusing on efficiency and automation • Be trusted solution advisor to customers and internal teams • Conduct research into customers' use of technology platform, design solutions to improve business processes and recommend roadmap for business solutions • Own the integrity and strength of the solutions recommended • Identify and develop reusable solutions/accelerators/assets for enhanced process automation and client value addition • Collaborate with different stakeholders (customers, partners, internal) to create prototypes as a means of eliciting requirements • Collaborate with cross functional teams to meet the solution architecture needs • Review solutions and recommend improvements during project deliveries • Groom & refine the product backlog, in liaison with project stakeholders • Guide the team on business solution architecture and best practices to ensure modularity, reusability, and productivity • Define and enforce coding standards, guidelines, and best practices for development teams for developing and implementing scalable solutions • Oversee program and project delivery, ensuring alignment with strategic goals • Review platform releases and educate internal teams & customers on new features • Conduct product demonstrations to showcase features and functionalities • Mentor and provide technical guidance to team members, identifying training needs and establishing learning plans • Mandatory for all to follow the norms defined in ISMS 27001 Mandatory Skills- Experience working in D365 CRM, including Power Apps, Plugins, Workflows, Business Process Flows, Business Rules, Actions, and Custom Workflow Assemblies. • Understanding of platform integration patterns and APIs, system integrations, software engineering patterns, and development of architectural/high-level designs within defined architectural frameworks and software engineering patterns • Comprehensive understanding of functional modules including: o Sales, Customer Insights, Customer Service, Field Service Automation o Microsoft Social Engagement, Unified Service Desk, Project Service Automation o KB Management, Voice of Customer o Co-pilot / Azure OpenAI Studio • Setup, installation, configuration & deployment of MS D365 CRM modules • Experience in customization and extension of D365 CRM • Java scripting frameworks like Node.js, Angular.js, React.js, JQuery, CSS, HTML 5, AJAX • Proficiency in .Net (C#) and JavaScript development experience within the D365 SDK including working knowledge of the ODATA, REST endpoints, Entity Model, and Asynchronous programming • In-depth hands-on knowledge of Canvas and Model Driven applications and the Common Data Service (CDS) • Proven experience with Microsoft .NET technologies including, .NET Framework, Visual Studio, Source Code Management Systems (TFS) • Developing REST APIs, Integration experience with external systems through REST API’s. Both with and without middleware. Show more Show less